Cancel Prisma: Easy Method

What is Prisma

Overview

Prisma is a photo-editing application and service that applies artistic filters and image enhancements to user photos.

The app offers free use with limited features and paid Premium plans that unlock HD saves, all styles, and other benefits.

Delivery and platforms

Prisma is available on mobile platforms (iOS via the App Store, Android via Google Play) and as web subscriptions purchased directly.

How you buy (App Store, Google Play, or web) affects how subscriptions and cancellations are handled.

How to cancel Prisma

Cancel via App Store (Apple)

• Open the Settings app on your iPhone/iPad and tap your name, then Subscriptions.
• Find Prisma in the list and tap Cancel Subscription. Apple manages the in-app subscription.
• Prisma cannot cancel App Store subscriptions for you or access Apple billing records.

Cancel via Google Play

• Open the Google Play Store app and tap your profile, then Payments & subscriptions → Subscriptions.
• Select Prisma and choose Cancel subscription. Google Play will manage the cancellation.
• Prisma cannot access or cancel Google Play subscriptions directly; do it through Google.

Cancel web (direct purchase)

• Sign in to your Prisma account on the web and go to your subscription or billing page to cancel.
• If you cannot cancel online, contact Prisma support as indicated in your purchase information or account.
• The verified guidance states: "You can cancel a web subscription by signing into your Prisma account or contacting support at [email protected]".

What happens when you cancel

Access after cancellation

When you cancel, your paid access typically continues until the current paid period ends.

You will retain Premium features through the end of that billing cycle; then the account reverts to free limitations.

Renewal and billing

Cancellations stop future renewals. You must cancel via the same platform that charged you (Apple, Google, or web).

If you subscribed via the App Store or Google Play, refunds and billing changes are handled by those platforms.

Account data and content

Cancelling a subscription does not necessarily delete your Prisma account or uploaded images; check your account settings for deletion options.

If you need account removal, follow account settings or contact support through the channel used for the purchase.

Will I get a refund?

General refund policy

Prisma's stated policy is that, subject to mandatory legislation, it is not required to provide refunds for purchased content and generally will not offer refunds or compensation for unused portions.

This means Prisma typically does not refund a remaining period after cancellation unless required by law or platform policy.

Stripe / Web transactions

• Payments processed via Stripe or direct web transactions are noted as non-refundable and non-transferable except as set out in the Terms.
• Services usually remain available until the paid period ends; no automatic refund for unused time is provided.

Platform-specific refunds

If you purchased through Apple or Google, requests for refunds must generally be made to Apple or Google, as Prisma cannot access in-app purchase refunds on those platforms.

Always check the App Store or Google Play refund pages for the platform-specific process and eligibility.

Prisma plans and pricing

Current plans (NZD)

Pricing notes

The annual pricing shows multiple price points, which likely reflect promotions or user-specific offers in the New Zealand App Store listing.

All prices above are shown in NZD as listed for New Zealand users.

Your consumer rights in New Zealand

Key legal protections

Under New Zealand law, digital content and services must be of acceptable quality, fit for purpose, and match their description.

Relevant laws include the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which may require remedies if the service fails to meet these standards.

How this affects refunds and cancellations

• If Prisma’s service is faulty or not as described, you may be entitled to remedies such as a refund or a fix despite any "no refund" policy.
• Different purchase routes (App Store, Google Play, web) involve different providers - you can seek remedies from the platform or under NZ law as appropriate.

Where to get help

For guidance about NZ consumer rights, see the government consumer pages linked below or contact Consumer Protection in New Zealand.

Keep records of transactions and communications if you intend to pursue a remedy under NZ law.

Customer experiences

Common negative themes

Some users report difficulty cancelling subscriptions and experiencing continued charges after attempting cancellation.

Reports also include slow or unresponsive support when dealing with billing disputes or bans.

Other reported issues

Users have reported unexplained account bans with opaque resolution processes and restrictions on saving high-resolution images without a subscription.

These issues can affect perceived value and lead users to seek refunds or cancellations.

Positive notes

User feedback varies and many users value the artistic filters and HD save features when the app functions as expected.

Evaluate whether the Premium features meet your needs before subscribing or renewing.

Documentation checklist

What to gather before contacting support

• Receipt or invoice showing the subscription charge and date.
• Transaction ID or order number from the purchase platform.
• The email address or account name used for the Prisma account.

Additional helpful items

• Screenshots of the charge in your bank or provider statement.
• Any confirmation emails from Apple, Google, or Prisma regarding the subscription.
• Records of any previous support tickets or communications.

Common mistakes

Canceling in the wrong place

Many users try to cancel through Prisma when the subscription was purchased through Apple or Google.

If you bought the subscription in-app, you must cancel through the App Store or Google Play storefront for that account.

Assuming automatic refunds

Users sometimes expect an automatic refund for unused time after cancellation, but Prisma’s stated policy is generally no refunds except where required by law.

Always check platform refund rules (Apple/Google) and NZ consumer rights if the service is faulty.

Not checking which account was charged

Multiple Apple/Google accounts or payment methods can cause confusion about which account is being billed.

Verify the account used to subscribe before requesting cancellation or a refund to avoid delays.

Comparative recap

Platform comparison

Quick takeaway

Cancel via the same platform you used to subscribe; check platform refund rules and your rights under NZ consumer law.

Keep documentation and contact the appropriate provider (Apple, Google, or Prisma web support) for billing issues.

After cancelling

Immediate steps

• Save confirmation that the subscription was cancelled and any cancellation reference.
• Monitor your bank or card statements for at least one billing cycle to ensure no further charges.

Useful links and resources

• Apple - manage subscriptions
• Google Play - cancel subscriptions
• Prisma official site
• Consumer Guarantees Act (NZ)
• Fair Trading Act (NZ)

When to escalate

If you believe your statutory consumer rights have been breached and platform support cannot resolve your issue, contact Consumer Protection in New Zealand for advice.

Retain all documentation and timelines if you escalate a dispute.

Address

Registered address

PRISMA Facilities Management Ltd

19 Fairleigh Avenue, Mount Albert, Auckland 1025, New Zealand

Contact note

For web subscription support reference the contact information provided when you purchased or signed into your Prisma account.

The web-cancellation guidance provided in verified information states you can contact support at [email protected] for help with web subscriptions.