Cancel Recordsfinder: Easy Method

What is Recordsfinder

RecordsFinder is an online service that searches public records and provides background information through a subscription model. It is commonly used for people-search and public-records reports.

The service is subscription-based and accessed via a web account or mobile app stores where available.

Service overview

RecordsFinder compiles public records into reports that members can view online. Access is typically controlled by a recurring subscription.

Subscription model

Subscriptions are billed on a recurring basis and include automatic renewals. Cancellation procedures and refund policies are set by RecordsFinder and platform providers.

How to cancel Recordsfinder

Cancel via the RecordsFinder website

• Log in to your account at recordsfinder.com.
• Go to your account area or membership settings and click the cancellation link.
• Follow on-screen prompts to confirm cancellation.
• Note: fees are billed monthly in advance and the unused portion of the current monthly subscription will not be refunded.

Cancel via mobile app stores

• iOS (App Store): Open your Apple ID subscriptions in device Settings and follow Apple’s subscription-management steps.
• Android (Google Play): Open the Play Store, go to Subscriptions and cancel via Google Play’s subscription flow.
• RecordsFinder’s site notes no separate app-store cancellation path; follow the platform’s normal process for app subscriptions.

What happens when you cancel

Access after cancellation

When you cancel, you typically keep access until the end of the paid billing period. There is no access beyond the paid period unless a new payment is made.

Billing and renewals

Automatic renewals stop after cancellation is processed, but charges already billed for the current month are generally not refunded by RecordsFinder.

Data and account

Your account details and any saved reports may remain on RecordsFinder’s system per their data policy. If you want records removed, contact customer support for options.

Will I get a refund?

RecordsFinder refund policy

RecordsFinder states it does not refund the unused portion of a monthly subscription if cancelled mid-cycle.

Refunds are not automatic and follow the company’s stated policy on their website.

Exceptions and discretionary refunds

• Customer support may grant refunds on a discretionary basis, such as unresolved trial-to-subscription issues.
• Reported refund processing times for discretionary refunds are typically about 3 - 5 business days.
• Keep records of communication and transaction details when requesting a refund.

Recordsfinder plans and pricing

Official listings

No official New Zealand pricing was publicly located for 2024/2025. Details may vary by region and platform.

Available price information

Where local pricing is not listed, use the account interface or app store listing for the definitive charge in your currency.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA) overview

Under New Zealand law, services must be carried out with reasonable care and skill and be fit for purpose under the Consumer Guarantees Act.

How CGA may apply to RecordsFinder

• If a service is misleading (for example, unclear trial terms or automatic renewals not disclosed), you may have remedies under the CGA.
• Substantial failure of the service can entitle consumers to cancel and seek a refund or other remedies.
• For more information see New Zealand consumer protection guidance.

Customer experiences

Positive feedback

• Many reviewers praise helpful and efficient customer service resolving billing and cancellation matters.
• Several customers report fast cancellation and courteous support agents.

Common complaints

• Frequent reports of unexpected automatic renewals after a free trial, with some customers surprised by charges.
• Some users state they believed they cancelled within a trial but were still billed.

See user reviews at RecordsFinder on Trustpilot (NZ) for examples.

Documentation checklist

What to gather

• Account email and username used with RecordsFinder.
• Subscription start date, trial start/expiry dates, and billing statements showing charges.
• Screenshots of account settings, confirmation pages, and any cancellation attempts.
• Records of communications with support (emails, chat transcripts).

How to present it

• Organise documents chronologically and highlight key dates and amounts.
• Attach copies to any support ticket or complaint to consumer protection if needed.

Common mistakes

Misunderstanding trial terms

Many users assume a free trial can be cancelled later via email; cancellations usually must be done through the account interface or the app store settings.

Failing to cancel before the trial ends often results in an immediate subscription charge.

Contacting the wrong channel

Some customers contact app stores for refunds when the correct path may be RecordsFinder support or vice versa. Check where the charge originated (RecordsFinder vs Apple/Google) before pursuing a refund.

Comparative recap

Summary of cancellation options

Below is a quick comparison of main cancellation routes and refund likelihoods to help you choose the right path.

Details and notes

After cancelling

Immediate steps

• Save or screenshot the cancellation confirmation and any on-screen messages.
• Check your bank or card statements for any unexpected charges in the next billing cycle.
• Remove saved payment details from the account if you do not plan to return.

If you have a problem

• Contact RecordsFinder support via their site: RecordsFinder contact.
• If you believe the service breached your rights under the CGA, see how to make a complaint.
• Read customer feedback and reported outcomes at Trustpilot (NZ).

Address

Published postal address

No New Zealand postal address for RecordsFinder is published in public search results. There is no postal address available for cancellation by mail.

How to contact for cancellation

Cancel via your account area at recordsfinder.com or follow the iOS/Google Play subscription steps if you subscribed through a mobile app.