Cancel Geofinder: Easy Method

What is Geofinder

Overview

Geofinder is a mobile and web service that offers reverse phone lookup and real-time location tracking features.

It is marketed as a premium subscription service with both in-app and web subscription options.

Where it operates

The service supports worldwide phone numbers and is available via a web dashboard and through app stores.

Subscriptions and billing are handled either directly on GeoFinder.co or through the Apple App Store and Google Play, depending on how you signed up.

How to cancel Geofinder

Cancel via Web (GeoFinder.co)

• Go to https://geofinder.co/cancel/.
• Log in to your dashboard (use your PIN if prompted).
• Open ACCOUNT, then select "Cancel my account" and follow the on-screen steps.

Cancel via App Store (iOS) and Google Play

• iOS (App Store): Open Settings → your Apple ID → Subscriptions → select Geofinder → Cancel Subscription.
• Note for iOS: turn off auto‑renew at least 24 hours before the current period ends; you cannot cancel mid‑period to obtain a partial refund via Apple.
• Google Play: follow the standard Google Play cancellation steps in your Google account's Subscriptions section.
• GeoFinder directs users to cancel via the store used to purchase the subscription; see your store's support pages if unsure.

What happens when you cancel

Access after cancelling

When you cancel, you typically keep access to paid features until the end of the current billing period.

Automatic renewal is turned off, but the subscription remains active for the time already paid.

Data and account status

Cancellation usually stops future billing but does not necessarily delete your account or stored data.

If you need account deletion, follow the account settings or contact support via the website to request removal.

Will I get a refund?

GeoFinder (web) refund rules

Monthly subscriptions: refund only if cancelled within 14 days of purchase.

Yearly or quarterly subscriptions: refund if cancelled within 30 days of purchase or renewal; requests must be sent by email as directed in policy.

App Store / Google Play refunds

• Purchases made through Apple or Google are subject to their in‑app purchase refund rules.
• Contact Apple or Google to request refunds for purchases made in their stores.
• GeoFinder defers to the relevant app store processes for those transactions; see the store pages for procedure and timelines.

Geofinder plans and pricing

Current plan list

Below are the plans and advertised New Zealand prices as reported for the App Store storefront.

Feature details between introductory and standard plans are not fully specified in store listings.

Your consumer rights in New Zealand

Statutory rights (Consumer Guarantees Act)

Under the Consumer Guarantees Act (CGA), services must be fit for purpose and of acceptable quality.

Remedies under CGA include repair, replacement, or refund if the service is faulty or not as promised.

Misleading conduct and refunds (Fair Trading Act)

• Misleading pricing or bait‑and‑switch offers are prohibited under the Fair Trading Act.
• If you believe the trial or pricing was misrepresented, you can complain to the Commerce Commission or seek dispute resolution.
• There is generally no automatic cooling‑off period for digital in‑app services unless the provider promised one.

More on how to check and escalate a complaint is at consumerprotection.govt.nz.

Customer experiences

Positive reports

Some users report successful reverse phone lookups and reliable family‑tracking results in real situations.

These positive reviews note worldwide support for numbers and functioning features as advertised.

Examples of positive feedback can be found on review sites such as Trustpilot.

Negative reports

Many complaints describe unexpected charges after low‑cost trial periods and difficulty obtaining refunds.

Users report automatic renewals for much higher amounts than initial trial offers and problems contacting support.

Technical issues such as app crashes and frozen trials are also reported in negative reviews.

Documentation checklist

What to gather before cancelling

• Proof of purchase or subscription receipt (App Store/Google Play or web invoice).
• Account email, username, and any PIN used to access the GeoFinder dashboard.
• Dates of purchase, trial start, renewal charges, and screenshots of billing where available.

What to include in a refund request

• Clear statement of the requested remedy (refund, partial refund, or cancellation confirmation).
• Evidence of the charge (bank statement or store receipt) and any relevant screenshots of advertising or trial terms.
• Contact details and a chronological summary of attempts to cancel or contact support.

Common mistakes

Assuming cancelling in‑app immediately refunds

Many users assume cancelling in the app or store immediately yields a refund; this is not automatic.

Refund eligibility depends on timing, the platform used to purchase, and the provider's stated refund policy.

Not checking which method billed you

Customers sometimes try to cancel on the website when the subscription was charged via Apple or Google Play.

This can lead to continued renewals; always confirm whether the purchase was through the App Store, Google Play, or GeoFinder.co.

Comparative recap

Quick comparison

After cancelling

Next steps

• Keep a copy of cancellation confirmation (screenshot or email) and check billing statements for further charges.
• If charged after cancellation, gather evidence and contact the billing platform (Apple, Google) or your bank to dispute the charge.

Helpful links and escalation

• GeoFinder cancellation page: geofinder.co/cancel/
• Geofinder iOS listing: apps.apple.com (NZ)
• Refund policy reference: refund policy
• New Zealand consumer advice: consumerprotection.govt.nz

Address

Publicly listed business address

The publicly available address for the business is:

63 - 66 Hatton Garden, 5th Floor, Suite 23, London, EC1N 8LE, United Kingdom

Notes on locality

No New Zealand‑based postal address for cancellations was identified in public listings; use the website cancellation flow or the app store used to purchase.

If you need to escalate a complaint in New Zealand, follow the Consumer Protection guidance linked above.