Cancel RINGCENTRAL online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ringcentral service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ringcentral: Simple Process
What is Ringcentral
Overview
RingCentral is a cloud-based communications platform that combines VoIP phone service, messaging, meetings and contact-center features.
It is used by businesses for phone calls, SMS, voicemail, video meetings and integrations with CRMs and other tools.
How businesses use it
Small and medium New Zealand businesses often use RingCentral for team messaging, call handling and basic conferencing.
Features and suitability vary by plan and deployment method (direct Ring.com accounts, App Store or Google Play subscriptions, or local resellers).
How to cancel Ringcentral
Cancel via the Ring.com website
- Sign in to your account at ring.com.
- Go to the billing or subscription section and select the plan you want to cancel.
- Choose whether to cancel immediately or at the end of the billing cycle, then confirm the cancellation.
- This web cancellation process works for New Zealand customers (including ANZ site variations).
Cancel via mobile app stores
- iOS: Cancel through your iPhone/iPad subscription settings or use Apple's reportaproblem.apple.com refund workflow; Apple manages refunds under NZ rules.
- Android: Cancel via Google Play > Subscriptions in your Google account; refunds are handled by Google according to its policies and NZ consumer protections.
- If you subscribed through a platform, you must generally cancel via that platform rather than on ring.com.
What happens when you cancel
Service access and end date
When you cancel, your subscription remains active until the chosen end date (immediate or end of billing cycle) depending on the option you selected.
If you cancel via the app store, the platform’s rules determine when access ends; some subscriptions continue until the end of the paid period.
Data, numbers and retention
Your account data, call logs and voicemail may remain accessible for a limited time after cancellation but policies vary by plan and region.
Export critical data (contacts, recordings, invoices) before the cancellation end date to avoid losing access.
Will I get a refund?
Ring.com (NZ/ANZ) refund policy
If you cancel before 6 Nov 2025, Ring.com offers prorated refunds: monthly plans for unused days and annual plans for unused months.
From 6 Nov 2025 onward, Ring.com’s policy is that subscriptions do not receive refunds; the subscription ends at the end of the billing cycle only.
Other refund situations and hardware
- Hardware: Returns accepted within 30 days of delivery for a refund, typically minus shipping and processing fees.
- App Store purchases: Apple handles refunds and consumers retain rights under New Zealand law.
- Google Play purchases: Google handles refunds under its policy and applicable NZ consumer protections.
Ringcentral plans and pricing
Pricing table header
| Plan | Price (Monthly equivalent, annual estimate) | Price (Monthly billing estimate) | Key features |
|---|---|---|---|
| Core | NZ$32.40 | NZ$48.60 | Basic VoIP, unlimited US/Canada calling, team messaging, up to 100-participant meetings |
| Advanced | NZ$40.50 | NZ$56.70 | Automatic call recording, call monitoring, CRM integrations, basic analytics |
| Ultra | NZ$56.70 | NZ$72.90 | Unlimited storage/fax/video, 200-participant meetings, enhanced analytics |
| RingCX (Contact Center) | NZ$105.30 | NZ$121.50 | Omnichannel contact center, 20+ digital channels, inbound/outbound calling |
Pricing notes
RingCentral does not publish NZD-based pricing publicly; these figures are USD conversions at an estimated rate and are for guidance only.
Contact RingCentral sales or a local reseller for exact NZD pricing and discounts available for annual or volume billing.
Your consumer rights in New Zealand
Key legal protections
Under the Consumer Guarantees Act, services must be supplied with reasonable care and skill, fit for purpose and delivered in a reasonable time.
Misleading terms, poor performance or failure to provide the agreed service may entitle consumers to remedies under NZ law.
Platform purchases and extra protections
- Purchases via the App Store or Google Play still carry NZ consumer protections; platforms have their own refund processes.
- RingCentral’s voluntary change-of-mind or cancellation windows (like AU terms) may be more generous than statutory minimums and can apply in practice.
Customer experiences
Positive feedback
Many small NZ businesses report RingCentral covers core needs: texting, telephone calls and voicemail and rate it around 4/5 for functionality.
Some users find the mobile and desktop apps "pretty functional" for day-to-day communications.
Negative feedback
Common complaints include slow or poor customer support, long wait times, language barriers and difficulty cancelling online in some cases.
Other issues reported are being charged after cancellation attempts, disputes over auto-renewals, call quality problems and complexity for multi-line setups.
Documentation checklist
Account and billing details
- Account email and username.
- Billing details and last invoice number.
- Subscription or plan name and renewal date.
Purchase and hardware proof
- Order numbers, proof of payment or receipts (for hardware or plan purchases).
- Device serial numbers for any hardware returns.
- Copies of contract terms or sales communications, if available.
Common mistakes
Canceling via the wrong channel
Example: trying to cancel a subscription purchased through Apple or Google directly on ring.com will not stop future charges.
Always cancel via the platform you used to subscribe (App Store, Google Play, or ring.com).
Assuming immediate refunds or instant deactivation
Example: expecting an immediate refund or instant service cut-off can cause confusion; policies differ by date and platform.
Check the refund policy applicable to your purchase date and method, and export important data before the access period ends.
Comparative recap
Overview comparison
| Aspect | RingCentral (NZ context) | Typical alternatives |
|---|---|---|
| Cancellation ease | Can cancel online at ring.com; app-store subscriptions require platform cancellation. | Many competitors also require platform-specific cancellations; some provide easier self-serve portals. |
| Refunds | Prorated refunds before 6 Nov 2025; no refunds after that date (ends at billing cycle). | Refund policies vary; some competitors offer money-back guarantees or clearer refund windows. |
| Pricing transparency | NZD pricing not published; estimates available via conversion or reseller quotes. | Some local providers publish NZD pricing and NZ-specific plans, making comparison easier. |
| Support and complaints | Mixed reviews: functional platform but recurring complaints about support and billing disputes. | Alternatives may offer stronger local support but feature parity varies. |
After cancelling
What to do immediately
Export contacts, call recordings, voicemails and invoices before your access ends to avoid data loss.
Confirm cancellation receipts or confirmation emails and retain them for billing disputes or refund claims.
Helpful links
- Ring.com - account and billing portal.
- Apple report a problem - request App Store refunds.
- Google Play subscriptions - manage or cancel Android subscriptions.
- Consumer Protection NZ - guidance on your rights under NZ law.
Address
Legal contact address
RingCentral, Inc., Legal Department, c/o Oakwood Corporate Services, 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, WA14, United Kingdom
Use this address for formal notices where a postal address is required; local NZ postal address for cancellations was not found.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.