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Cancel Roam Research: Easy Method
What is Roam Research
Product overview
Roam Research is a graph-based note-taking and knowledge management app designed for linking ideas and building a personal knowledge graph.
It is used for research, writing, and organising interconnected notes across pages and daily journals.
How people use it
Users commonly employ Roam for academic research, project planning, and long-term knowledge management with bidirectional links.
The interface emphasises quick linking, query blocks, and block-level referencing to connect related thought.
How to cancel Roam Research
Cancel via account settings
- Log into your Roam account in a browser or the app.
- Locate subscription or billing in account settings and follow the cancellation link.
- Confirm cancellation; this stops future renewals but leaves your current period active.
Cancel by contacting support
- Email [email protected] requesting cancellation or account termination.
- If you ask for termination, Roam will delete your content after 60 days and it cannot be recovered.
- Keep a copy of your cancellation or termination confirmation for records.
What happens when you cancel
Access and renewal
Cancellation takes effect at the end of your current paid term; you retain access until that date.
Cancelling prevents future billing but does not usually grant immediate access removal unless you request termination.
Data and account termination
If you request account termination, Roam deletes content after 60 days and recovery is not possible after deletion.
Before terminating, export or back up any content you want to keep.
Will I get a refund?
Standard refund policy
Roam Research generally does not issue refunds for unused portions of subscriptions after cancellation.
There is no explicit right-of-refund or 14-day cooling-off period in Roam’s Terms of Service for digital subscriptions.
Exceptions and commitments
- If you have a yearly commitment, cancelling early may still leave you liable for 50% of the remaining fees.
- Any exceptional refund requests should be directed to [email protected], but are not guaranteed.
Roam Research plans and pricing
Overview of plans
Below are approximate New Zealand dollar equivalents for Roam plans based on available converted figures.
Roam does not list official NZD prices; check your payment method for exact billing currency.
Pricing table
| Plan | Price (approx NZ$) | Period | Features |
|---|---|---|---|
| Pro (monthly) | NZ$25.86 (approx) | Monthly | Unlimited graphs, collaborators, API access (coming soon) |
| Pro (annual) | NZ$23.71/month (billed annually) | Annual | Same as Pro, billed at annual rate |
| Believer (month equivalent) | NZ$14.36 (approx) | Monthly equivalent | All Pro features plus early access, community calls, priority support |
| Believer (5-year) | NZ$862.07 (approx) | Five years | Same perks as Believer, paid upfront |
Your consumer rights in New Zealand
Cooling-off and digital services
New Zealand law does not automatically grant a 14-day cooling-off period for digital subscription services unless specified by the provider.
Roam’s Terms of Service do not indicate an automatic cooling-off right for its digital subscriptions.
Cancellations and refunds under NZ law
- Cancelling prevents future billing but generally does not entitle you to a refund for unused time with Roam.
- If you believe there is a misleading practice or consumer law breach, contact Consumer Protection NZ or seek independent advice.
Customer experiences
Positive feedback
Many users praise Roam’s graph-based linking and associative workflow as unique and powerful for thought organisation.
Users often find it intuitive for research workflows and building long-term knowledge structures.
Negative feedback
Some users report difficulty with subscription support and confusion about how to cancel without contacting support.
Long-term users have also raised concerns about performance at large scale and perceived slow development pace.
Documentation checklist
Before you cancel
- Export or back up your graph and important pages.
- Record your subscription renewal date and payment receipts.
- Take screenshots of account settings and any confirmation messages.
When contacting support
- Include your account email, subscription plan, and clear request to cancel or terminate.
- Request written confirmation of cancellation or termination and any applicable charges.
- Keep copies of all correspondence and timestamps for records.
Common mistakes
Assuming immediate cancellation stops charges
Many users expect billing to stop immediately. Cancellation normally takes effect at the end of the current paid period.
Always check the renewal date to know how long you will retain access and when charges end.
Not exporting data before termination
Requesting account termination without backing up content risks permanent loss after the 60-day deletion window.
Export your data first and verify the export before confirming termination with support.
Comparative recap
Summary table
| Topic | Roam Research | What to consider |
|---|---|---|
| Cancellation | Cancel in-app/account settings or email support; takes effect end of term | Expect access until period end; keep confirmation of cancellation |
| Refunds | No refunds for unused time; no stated cooling-off period | Annual commitments may incur a 50% early cancellation liability |
| Data retention | Termination triggers deletion after 60 days; irreversible | Export data before requesting termination |
| Pricing | Approx NZD equivalents provided; official billing may be in USD | Check your bank or card statement for actual charged currency and amount |
| User experience | Praised for linking model; criticised for support and scaling issues | Weigh features against reported performance and support experiences |
After cancelling
What to do next
Export any remaining notes and verify the integrity of your exported files before the billing period ends.
Check your payment method for final charges and keep records of cancellation confirmation.
Useful links
Address
Postal address
No publicly available New Zealand postal address for Roam Research was found in available sources.
Roam appears to handle cancellations via in-app subscription management or its support email rather than a postal address.
Contact options
- Email: [email protected]
- Terms and support links: Roam Research Terms of Service
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Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.