Cancellation Roam Research: Easy Method

What is Roam Research

Roam Research is a note-taking and knowledge-management web application that focuses on bidirectional linking between notes, graph-style organization, and extensible workflows. It is offered as a cloud service with desktop and mobile clients and paid subscription plans for individual and pro users.

The product is primarily sold and billed through Roam’s website in USD; mobile purchases may be routed through Apple’s App Store or Google Play where platform policies apply.

How to cancel Roam Research

• Web (direct Roam site): Sign in at roamresearch.com, go to Account or Billing in your settings, and choose Cancel subscription. Cancellation takes effect at the end of the current paid term; note that yearly commitments may include liability for 50% of the remaining period’s fees.
• Account termination (full delete): To permanently terminate your account and remove content, contact [email protected] and request account termination. Roam’s process includes a 60‑day window after which content is permanently deleted.
• App Store / Google Play purchases: If you subscribed via Apple or Google, you generally must cancel and request refunds through the respective platform (Apple or Google Play); Roam’s site has no verified cancellation flow for those purchases.
• Alternative postal request: If you prefer a postal request, you can send a certified letter to Roam’s mailing address: 769 Foerester St., San Francisco, CA 94127, USA (keep proof of delivery).

What happens when you cancel

When you cancel a subscription purchased directly from Roam, your paid access remains active until the end of the current billing period; the subscription will not renew after that date. You will retain access to your account and data through the end of that paid term unless you request account termination.

Requesting full account termination is separate from cancelling billing. If you ask Roam to terminate your account, they place the account on a deletion schedule and permanently delete content after 60 days. Make sure to export any data you need before that window closes.

Will I get a refund?

Roam Research does not publicly commit to a statutory 14‑day “cooling‑off” refund right in its terms, and there is no verified evidence that such a right is offered. Refunds for web purchases are discretionary and handled on a case‑by‑case basis by support. Users have reported mixed experiences - some have had refund requests declined after being charged for annual plans following trials.

If you purchased via Apple or Google, refund requests must follow Apple or Google Play policies and are adjudicated by those platforms. Roam cannot directly refund App Store or Google Play charges except by coordinating with the platform where applicable.

Roam Research plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection law there is generally no automatic statutory 14‑day cooling‑off period for digital subscriptions purchased online unless the vendor explicitly offers one. For web purchases of Roam, refunds are therefore at Roam’s discretion unless otherwise stated in a written policy. If you purchased via Apple or Google, the platform’s refund and cancellation policies apply and should be invoked through those vendors.

Customer experiences

Public reviews are mixed. Many users on review sites praise Roam’s core features - easy linking, graph navigation, embedding, device accessibility, and customization - which make it powerful for knowledge‑work. At the same time, some users find the product expensive and report concerns about slow development, performance issues for very large graphs, and rough or buggy mobile apps.

On refunds, several users have reported difficulty obtaining refunds after forgetting to cancel trials or being charged for annual plans; some say support declined refund requests. These experiences suggest refunds are not guaranteed and outcomes can vary.

Documentation checklist

• Account email and username used with Roam
• Subscription receipt or invoice (date, amount, plan)
• Payment method statement showing the charge (credit card/PayPal)
• Screenshot of your subscription settings or billing page
• Dates: trial start, charge date, cancellation attempt date
• Support correspondence (emails or ticket numbers)
• If purchased via App Store/Google Play: App order ID or store receipt

Common mistakes

Common missteps include assuming a statutory 14‑day refund right exists for web subscriptions in Canada, forgetting that annual plans may include contractual liabilities (e.g., the stated 50% remaining‑term fee for yearly commitments), and cancelling only the app on a device without cancelling the subscription in the account or in Apple/Google account settings. Another frequent issue is not exporting or backing up data before requesting account termination; after the 60‑day deletion period, recovery may be impossible.

Comparative recap

After cancelling

Export any content you need before the end of your paid term or before requesting account termination. If you need to request a refund or appeal a charge, contact Roam support and attach the documentation checklist items above; if your purchase was via Apple or Google, submit refund requests through the corresponding store. For general support and contact options see Roam’s website or support pages.

Useful links:

Roam Research | [email protected] | Apple refunds (Canada) | Google Play refunds

Address

Roam Research mailing address (for postal requests):

769 Foerester St., San Francisco, CA 94127, USA