Cancel ROUVY online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Rouvy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Rouvy: Easy Method
What is Rouvy
Service overview
Rouvy is an indoor cycling and training platform that combines real-world route videos, structured workouts, and community features.
The platform is available on multiple devices and via direct web subscriptions or mobile app stores.
Key features
Rouvy offers filmed routes, workout plans, and multiplayer events to create an immersive training experience.
Plans include options for single users, pairs (Duo) and small groups, with loyalty benefits and pausing for direct subscribers.
How to cancel Rouvy
Cancel via App Store (iOS)
- Open the App Store on your iPhone or iPad and tap your profile icon.
- Go to Subscriptions, find Rouvy, and choose Cancel Subscription.
- Note: Subscriptions bought through the App Store must be canceled through your Apple ID / iTunes account; Rouvy cannot cancel these for you.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap your profile, then Payments & subscriptions → Subscriptions.
- Select Rouvy and tap Cancel subscription, then follow the prompts.
- Note: Subscriptions purchased via Google Play must be canceled in Google Play; Rouvy cannot cancel these on your behalf.
Cancel a direct web subscription (ROUVY.com)
- Sign in at rouvy.com and open your profile or account settings.
- Locate Subscription or Billing and choose Cancel; cancellation is applied via your profile.
- After cancelling on the web the change is immediate and account settings are retained.
Pause option for web subscriptions
- Direct (web) subscriptions can be paused for up to 180 days once per calendar year.
- During a pause billing stops but the account remains active and can be resumed before the pause ends.
What happens when you cancel
Access and usage
For direct subscriptions canceled via the ROUVY.com profile, cancellation is applied immediately.
Directly canceled accounts remain saved and users can still use a limited free account (25 km/month).
Billing and renewals
Subscriptions bought via App Store or Google Play must be managed in those stores; ROUVY cannot cancel or control store billing for these purchases.
For direct web subscriptions, pausing stops billing during the pause period; standard renewal behavior resumes after reactivation.
Data and account status
When you cancel a direct subscription your account data remains saved on Rouvy and the limited free tier is available.
If you pause a direct subscription the account stays active and data remains accessible while billing is suspended.
Will I get a refund?
General refund policy
ROUVY generally enforces a no-refund policy: subscription payments are non-refundable.
Users are expected to use any offered free trial to evaluate the service before paying.
Refunds at ROUVY's discretion
- Users may apply for a refund, but applications are considered case-by-case at ROUVY's sole discretion.
- If a refund is granted, an early termination fee equal to the current Single monthly subscription price may apply.
How to request a refund
- Prepare your account email, order receipt, and a clear explanation of the issue or reason for the request.
- Contact ROUVY support via their official support channels linked below to submit a request.
- Refund outcomes are not guaranteed and are decided by ROUVY on an individual basis.
Rouvy plans and pricing
Pricing table
| Plan | Price (NZ$) | Period | Notes |
|---|---|---|---|
| Single | 29.99 | Monthly | 1 account; full access; pausing; loyalty program eligibility |
| Single | 269.99 | Annual | Equivalent to NZ$22.50/mo; full access; pausing; loyalty eligibility |
| Duo | 49.99 | Monthly | 2 accounts; full access; pausing; loyalty eligibility |
| Duo | 429.99 | Annual | Equivalent to ~NZ$35.83/mo; full access; pausing; loyalty eligibility |
| Group | 99.99 | Monthly | Up to 5 accounts; full access; pausing; loyalty eligibility |
| Group | 849.99 | Annual | Equivalent to ~NZ$70.83/mo; full access; pausing; loyalty eligibility |
Effective date and notes
All prices are listed as effective from 15 July 2025 on Rouvy's official support information.
Plans include pausing for direct subscriptions (up to 180 days per year) and eligibility for loyalty benefits.
Your consumer rights in New Zealand
Overview of local protections
New Zealand consumer law includes protections such as prohibitions on misleading conduct and guarantees of acceptable quality under the Consumer Guarantees Act.
Some statutory rights cannot be excluded by contract, even if a supplier states a no-refund policy.
How this affects Rouvy’s stated policies
ROUVY publishes clear refund and cancellation terms, but statutory New Zealand rights may override contractual 'no-refund' terms in certain cases.
If you believe your statutory rights apply, you can raise this with ROUVY or seek independent advice from New Zealand consumer protection bodies.
Practical steps if you have a dispute
- Gather evidence: receipts, screenshots, and communication with support.
- Contact ROUVY support first; escalate by referring to applicable NZ consumer law if needed.
- Consider contacting Consumer Protection New Zealand or seeking legal advice for unresolved disputes.
Customer experiences
Positive feedback
Users frequently praise Rouvy for realistic, high-quality route videos and an immersive riding experience.
Many reviewers note ongoing improvements through updates, new routes, workouts, and community features.
Negative feedback
Some users report performance issues such as sluggish app responses or connection drops during training.
At least one user reported an unexpected reactivation/charge after cancellation, which they described as potentially fraudulent.
Takeaways for prospective cancellers
- Expect strong route content and steady feature updates from Rouvy.
- Be cautious with store-based subscriptions and retain proof of cancellation to avoid billing surprises.
Documentation checklist
What to gather before contacting support
- Account email address associated with Rouvy.
- Order or receipt number and the payment method used.
- Date and method of cancellation (screenshots where possible).
Additional items for refund or dispute requests
- Clear written explanation of the issue and desired outcome (refund, pause, correction).
- Any correspondence with Rouvy support or the App Store / Google Play regarding the subscription.
Common mistakes
Relying on ROUVY to cancel store subscriptions
A common mistake is assuming Rouvy can cancel subscriptions purchased via the App Store or Google Play.
These must be canceled within the respective store account; Rouvy cannot cancel them for you.
Not keeping proof of cancellation
Some users forget to retain screenshots or confirmation emails after cancelling and later face unexpected charges.
Always save confirmation from Apple, Google Play, or Rouvy when you cancel or pause a subscription.
Misunderstanding pause vs cancel
Pausing is available only for direct web subscriptions and suspends billing but keeps the account active.
Cancelling a direct web subscription is immediate and moves the account to the limited free tier; check which action you intend before proceeding.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund likelihood | Pause option |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID / iTunes subscriptions in the App Store. | Generally no refunds; any refund must be requested from Apple/ROUVY and is discretionary. | No (store-managed subscriptions cannot be paused via ROUVY). |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions. | Generally no refunds; refunds handled case-by-case and at discretion. | No (pause not available through ROUVY for store subscriptions). |
| Web (direct via ROUVY.com) | Cancel in your ROUVY.com profile; cancellation is immediate. | Generally no refunds; refund requests handled case-by-case; early termination fee may apply. | Yes - can pause up to 180 days once per calendar year for direct subscriptions. |
Notes on comparison
Store-managed subscriptions are controlled by Apple or Google Play; always check the store's cancellation and refund processes.
Direct web subscriptions offer more control (immediate cancellation, pausing, limited free account) than store subscriptions.
After cancelling
Useful links
- ROUVY main site
- ROUVY Support / Help Center
- Apple Support (manage subscriptions)
- Google Play Help (manage subscriptions)
Next steps after cancellation
Save any confirmation messages and monitor your payment method for any unexpected charges after cancellation.
If you need a refund or see an unauthorised charge, contact ROUVY support and the relevant payment provider with your documentation.
Address
Corporate mailing address
VirtualTraining s.r.o., Rohanské nábřeží 693/10, 186 00 Praha 8 - Karlín, Czech Republic
Notes about postal cancellations
ROUVY does not appear to maintain a separate postal cancellation address specifically for New Zealand; use the corporate address above if you must send mail.
For faster handling prefer the in-account cancellation options or the applicable app store subscription management tools.
Similar cancellation services
FAQ
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