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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Scite service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Scite: Easy Method
What is Scite
Overview
Scite is a citation and research discovery service that highlights how scientific papers cite and support one another using Smart Citations and contextual reports.
It is offered as a web product, an API, and mobile apps, with paid plans that add features such as advanced search, dashboards, alerts, and an AI assistant.
Core features
Key features include contextual citation statements, citation reports, full-text search, and integrations for researchers and organisations.
Plans vary between Personal (monthly or annual) and Organisation/Enterprise tiers with additional capabilities for teams and API access.
How to cancel Scite
Cancel on the web (scite.org)
- Sign in at https://scite.org.
- Go to your account's /subscription or Subscription section.
- Select "Cancel Plan" (or "Cancel") and follow on-screen prompts to confirm.
- Note: cancellations received less than 30 days before the next billing month typically apply to the following cycle.
Cancel via API/pricing notifications
- If you use the API/paid plan described on the pricing page, Scite may notify you 7 days before renewal.
- Log in and cancel from the Subscription area to stop an upcoming renewal.
- Keep a screenshot of the cancellation confirmation and any renewal notice email for records.
Cancel on mobile (iOS and Android)
- iOS (App Store): Open device Settings → Apple ID → Subscriptions → find the app and tap Cancel. Cancelling a trial on iOS can end access immediately.
- Android (Google Play): Open Google Play → Profile → Payments & subscriptions → Subscriptions → find the app and cancel there.
- If you cannot cancel via the app, sign in on the web and check the Subscription page or contact support for guidance.
What happens when you cancel
Access after cancellation
For web subscriptions you normally retain access until the end of your current paid period.
For App Store trials, access may end immediately when you cancel during the free trial period.
Renewal timing and notifications
Scite may send a renewal notice 7 days before a plan renews for some plans.
If you cancel less than 30 days before the next billing month, the cancellation may apply only to the subsequent billing cycle.
Data, exports and account content
Cancelling does not necessarily delete your account or saved items; check your account settings for export and data deletion options.
Export any bibliographies, alerts, or saved searches before access ends if you need local copies.
Will I get a refund?
Official policy
Scite's Terms of Service state that fees for web subscriptions are non-refundable.
That policy is the baseline for web payments and is commonly enforced.
Exceptions and practical outcomes
- Users on public review platforms report refunds being refused even when charged shortly after trial or renewal.
- App Store and Google Play refund processes are controlled by Apple and Google respectively; you may request refunds through those platforms.
- Under New Zealand law (see next section) a blanket "no refunds" clause may be subject to consumer remedies in certain circumstances.
Scite plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Personal Monthly | US$20.00 | Monthly | Scite Assistant, Full‑Text Search, Dashboards, Contextual Citation Reports, Alerts |
| Personal Annual | US$144.00 | Annual (US$12/month equivalent) | All Personal Monthly features; saves approximately 40% |
| Organization / Enterprise | Custom Pricing | Varies | Upgraded AI models, shared dashboards, expanded exports, 24/7 support, API access, SAML/SSO, dedicated customer success manager |
Pricing notes
Official prices are listed in USD only. Actual NZD cost depends on your card provider, App Store or Google Play conversion rates, and any local taxes.
Enterprise pricing is custom and requires contacting Scite sales for a quote.
Promotions and trial periods
Free trials may be offered; rules for trial cancellation differ by platform (notably App Store trials can end immediately on cancellation).
Keep track of trial start and end dates to avoid unexpected charges on renewal.
Your consumer rights in New Zealand
Key rights under the Consumer Guarantees Act and Fair Trading Act
Even if terms say "no refunds", New Zealand consumer law can imply remedies if a digital service is faulty, misleading, or not of acceptable quality.
The Fair Trading Act prohibits misleading or deceptive conduct, including unclear auto‑renewal or cancellation practices.
What you can do if something goes wrong
- Gather evidence: receipts, billing statements, screenshots of the product quality or misrepresentation, and correspondence.
- Contact Scite support first and request a remedy (refund, partial refund, or fix) documenting your case in writing.
- If unresolved, consider contacting Citizens Advice Bureau, the Commerce Commission, or a local consumer advocacy service for guidance.
Customer experiences
Positive feedback
- Users praise Smart Citations as time-saving and valuable for research discovery.
- Some reviews report responsive support when feedback is specific and tickets are clear.
Negative feedback
- Multiple users describe confusing or hard-to-find cancellation paths and unexpected recurring charges.
- Complaints include refused refunds, inaccurate citations, export issues, and poor UX in some cases.
Documentation checklist
Before you cancel
- Account email and username.
- Subscription receipts or invoice showing charge date and amount.
- Start and renewal dates for trial or paid plan.
- Screenshots of subscription page and any renewal notifications.
If you need to escalate
- Copies of all correspondence with Scite support.
- Bank or card statements showing disputed charges.
- Detailed notes about the product issue (examples of inaccurate citations or broken exports).
- Reference to the Terms of Service and any platform-specific policy (App Store or Google Play).
Common mistakes
Assuming cancellation is identical across platforms
Many users expect the same cancellation flow on web, iOS, and Android; in practice each platform has its own process and timeline.
Example: cancelling in the app store does not always remove a web subscription and vice versa.
Expecting an automatic refund after cancelling
Users sometimes cancel immediately after renewal expecting a refund; Scite's web terms state fees are non-refundable and refunds are often refused.
Example: cancelling less than 30 days before billing may only stop future billing, not reverse the current charge.
Comparative recap
Quick comparison table
| Aspect | Web (scite.org) | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| How to cancel | Account → /subscription → Cancel Plan | Device Settings → Apple ID → Subscriptions → Cancel | Google Play → Profile → Payments & subscriptions → Subscriptions → Cancel |
| Refund policy | Fees stated non-refundable (Terms of Service) | Refunds handled by Apple; trial cancel may end access immediately | Refunds handled by Google Play; no Scite-specific public policy |
| Renewal notice | May notify 7 days before renewal for some plans | Apple handles notices; trial terms vary | Google Play handles notices; Scite has no special public policy |
| Access after cancel | Access until end of current paid period (typically) | Trial cancellations may end access immediately | Access generally continues until period ends, managed by Google Play |
What this means for NZ consumers
Web cancellations give clearer retention until period end, but refunds are unlikely per the Terms of Service.
Platform cancellations (App Store/Google Play) require following each store's process and may involve different refund routes.
After cancelling
Things to check right away
- Save any needed exports, bibliographies, or alerts before access ends.
- Confirm you received a cancellation confirmation email or screenshot the confirmation page.
- Check your card or bank statement for any further charges in the next billing cycle.
Where to get help
- Scite support or account pages via https://scite.org.
- Apple support for App Store refunds and subscription issues: Apple Support.
- Google Play support for Android subscription issues: Google Play Help.
- For NZ consumer guidance, see Citizens Advice Bureau or the Commerce Commission websites for next steps.
Address
Scite postal address
Scite, LLC, a Research Solutions Company, 10624 S. Eastern Ave., Ste. A‑614, Henderson, NV 89052, USA.
There is no specific New Zealand postal address publicly listed for cancellations; use the account and support channels listed on Scite's site.
Other contact and support notes
If you need to escalate and cannot resolve via in-app or web cancellation, keep all correspondence and consider seeking consumer advice in New Zealand.
Refer to Scite's Terms of Service linked on their site for formal contact and contract terms when preparing formal complaints.