Cancel Scite: Easy Method

What is Scite

Overview

Scite is a citation and research discovery service that highlights how scientific papers cite and support one another using Smart Citations and contextual reports.

It is offered as a web product, an API, and mobile apps, with paid plans that add features such as advanced search, dashboards, alerts, and an AI assistant.

Core features

Key features include contextual citation statements, citation reports, full-text search, and integrations for researchers and organisations.

Plans vary between Personal (monthly or annual) and Organisation/Enterprise tiers with additional capabilities for teams and API access.

How to cancel Scite

Cancel on the web (scite.org)

• Sign in at https://scite.org.
• Go to your account's /subscription or Subscription section.
• Select "Cancel Plan" (or "Cancel") and follow on-screen prompts to confirm.
• Note: cancellations received less than 30 days before the next billing month typically apply to the following cycle.

Cancel via API/pricing notifications

• If you use the API/paid plan described on the pricing page, Scite may notify you 7 days before renewal.
• Log in and cancel from the Subscription area to stop an upcoming renewal.
• Keep a screenshot of the cancellation confirmation and any renewal notice email for records.

Cancel on mobile (iOS and Android)

• iOS (App Store): Open device Settings → Apple ID → Subscriptions → find the app and tap Cancel. Cancelling a trial on iOS can end access immediately.
• Android (Google Play): Open Google Play → Profile → Payments & subscriptions → Subscriptions → find the app and cancel there.
• If you cannot cancel via the app, sign in on the web and check the Subscription page or contact support for guidance.

What happens when you cancel

Access after cancellation

For web subscriptions you normally retain access until the end of your current paid period.

For App Store trials, access may end immediately when you cancel during the free trial period.

Renewal timing and notifications

Scite may send a renewal notice 7 days before a plan renews for some plans.

If you cancel less than 30 days before the next billing month, the cancellation may apply only to the subsequent billing cycle.

Data, exports and account content

Cancelling does not necessarily delete your account or saved items; check your account settings for export and data deletion options.

Export any bibliographies, alerts, or saved searches before access ends if you need local copies.

Will I get a refund?

Official policy

Scite's Terms of Service state that fees for web subscriptions are non-refundable.

That policy is the baseline for web payments and is commonly enforced.

Exceptions and practical outcomes

• Users on public review platforms report refunds being refused even when charged shortly after trial or renewal.
• App Store and Google Play refund processes are controlled by Apple and Google respectively; you may request refunds through those platforms.
• Under New Zealand law (see next section) a blanket "no refunds" clause may be subject to consumer remedies in certain circumstances.

Scite plans and pricing

Pricing notes

Official prices are listed in USD only. Actual NZD cost depends on your card provider, App Store or Google Play conversion rates, and any local taxes.

Enterprise pricing is custom and requires contacting Scite sales for a quote.

Promotions and trial periods

Free trials may be offered; rules for trial cancellation differ by platform (notably App Store trials can end immediately on cancellation).

Keep track of trial start and end dates to avoid unexpected charges on renewal.

Your consumer rights in New Zealand

Key rights under the Consumer Guarantees Act and Fair Trading Act

Even if terms say "no refunds", New Zealand consumer law can imply remedies if a digital service is faulty, misleading, or not of acceptable quality.

The Fair Trading Act prohibits misleading or deceptive conduct, including unclear auto‑renewal or cancellation practices.

What you can do if something goes wrong

• Gather evidence: receipts, billing statements, screenshots of the product quality or misrepresentation, and correspondence.
• Contact Scite support first and request a remedy (refund, partial refund, or fix) documenting your case in writing.
• If unresolved, consider contacting Citizens Advice Bureau, the Commerce Commission, or a local consumer advocacy service for guidance.

Customer experiences

Positive feedback

• Users praise Smart Citations as time-saving and valuable for research discovery.
• Some reviews report responsive support when feedback is specific and tickets are clear.

Negative feedback

• Multiple users describe confusing or hard-to-find cancellation paths and unexpected recurring charges.
• Complaints include refused refunds, inaccurate citations, export issues, and poor UX in some cases.

Documentation checklist

Before you cancel

• Account email and username.
• Subscription receipts or invoice showing charge date and amount.
• Start and renewal dates for trial or paid plan.
• Screenshots of subscription page and any renewal notifications.

If you need to escalate

• Copies of all correspondence with Scite support.
• Bank or card statements showing disputed charges.
• Detailed notes about the product issue (examples of inaccurate citations or broken exports).
• Reference to the Terms of Service and any platform-specific policy (App Store or Google Play).

Common mistakes

Assuming cancellation is identical across platforms

Many users expect the same cancellation flow on web, iOS, and Android; in practice each platform has its own process and timeline.

Example: cancelling in the app store does not always remove a web subscription and vice versa.

Expecting an automatic refund after cancelling

Users sometimes cancel immediately after renewal expecting a refund; Scite's web terms state fees are non-refundable and refunds are often refused.

Example: cancelling less than 30 days before billing may only stop future billing, not reverse the current charge.

Comparative recap

Quick comparison table

What this means for NZ consumers

Web cancellations give clearer retention until period end, but refunds are unlikely per the Terms of Service.

Platform cancellations (App Store/Google Play) require following each store's process and may involve different refund routes.

After cancelling

Things to check right away

• Save any needed exports, bibliographies, or alerts before access ends.
• Confirm you received a cancellation confirmation email or screenshot the confirmation page.
• Check your card or bank statement for any further charges in the next billing cycle.

Where to get help

• Scite support or account pages via https://scite.org.
• Apple support for App Store refunds and subscription issues: Apple Support.
• Google Play support for Android subscription issues: Google Play Help.
• For NZ consumer guidance, see Citizens Advice Bureau or the Commerce Commission websites for next steps.

Address

Scite postal address

Scite, LLC, a Research Solutions Company, 10624 S. Eastern Ave., Ste. A‑614, Henderson, NV 89052, USA.

There is no specific New Zealand postal address publicly listed for cancellations; use the account and support channels listed on Scite's site.

Other contact and support notes

If you need to escalate and cannot resolve via in-app or web cancellation, keep all correspondence and consider seeking consumer advice in New Zealand.

Refer to Scite's Terms of Service linked on their site for formal contact and contract terms when preparing formal complaints.