Cancel SCREENPAL online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Screenpal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Screenpal: Easy Method
What is Screenpal
Overview
ScreenPal (formerly Screencast-o-matic) is a screen recording and video-editing service for creating tutorials, presentations, and recordings.
It offers free tiers and paid subscriptions that add advanced editing, transcription, hosting, and collaboration features.
How people use it
Users typically record screens, add voiceovers or captions, and export or host videos online.
Paid plans mainly unlock higher-quality exports, longer recordings, and advanced editing tools.
How to cancel Screenpal
Cancel via ScreenPal website (recommended)
- Log into your ScreenPal account on the website.
- Go to Settings → Plan & Billing (or "Subscription").
- Choose "Cancel My Plan" or turn off auto-renewal to stop future charges.
- Your subscription stays active until the end of the current billing period.
- See official guidance: Cancel my subscription.
Cancel via mobile app stores
- iOS (Apple App Store): Open iPhone/iPad Settings → tap your name → Subscriptions → select ScreenPal → tap Cancel Subscription.
- Android (Google Play): Open Google Play Store → Menu → Subscriptions → select ScreenPal → tap Cancel Subscription and follow prompts.
- App-store cancellations are processed by Apple or Google; use their subscription pages for refunds or disputes.
What happens when you cancel
Access and features
When you cancel, your paid subscription remains active until the end of the current billing period.
You retain paid features for that remaining time; after it ends, access reverts to the free tier or account type you had before upgrading.
Billing and account data
No further charges occur once you cancel auto-renewal at the end of the current period.
Your account and any videos or recordings you created generally remain available, though paid features will no longer apply after expiry.
Will I get a refund?
ScreenPal refund policy
ScreenPal generally does not issue refunds for unused time if you cancel early; cancelling stops auto-renewal only.
Paid features remain available until the billing period ends, but standard policy is "no refund" for unused time.
Exceptions and regional rights
- Legal exceptions may apply in your region; ScreenPal will issue refunds where legally required.
- EU example: a statutory 14-day right of withdrawal can allow refunds for upgrades or paid account openings.
- App-store purchases: refunds or chargebacks are handled by Apple or Google according to their policies.
Screenpal plans and pricing
Public pricing information
ScreenPal publishes pricing in USD on its public pages. Exact NZD prices are not listed on the official site.
If you need NZD estimates, convert USD amounts using current exchange rates; these are estimates only.
Price table
| Plan | Price (official) | NZD shown? |
|---|---|---|
| Free | Free | Varies |
| Paid plans (individual/business) | Listed in USD on ScreenPal site | Varies |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protections (Consumer Guarantees Act and Fair Trading Act) can apply to digital services like ScreenPal.
These laws require services to meet acceptable quality and be as described.
How this affects refunds and remedies
- Even if ScreenPal's policy says "no refunds," local law may override that when a service fails to meet guarantees.
- If ScreenPal fails to deliver promised functionality, you may be entitled to a remedy, repair, replacement, or refund under NZ law.
- For specifics, check the Commerce Commission or Citizens Advice Bureau guidance before pursuing a claim.
Customer experiences
Positive feedback
Many users report that cancelling via the website is straightforward and can be completed in about 15 minutes on average.
This makes self-service cancellation simple for many subscribers.
Negative feedback
- Some users report degraded speech-to-text accuracy and loss of imported-audio editing after recent updates.
- Long-term users have expressed dissatisfaction with removed or changed features they previously relied on.
Documentation checklist
What to gather before cancelling
- Login email and account password for ScreenPal.
- Confirmation of your current billing period and payment method.
- Receipts or order numbers for the subscription you want to cancel.
What to save after cancelling
- Take screenshots of the cancellation confirmation or turned-off auto-renewal screen.
- Keep copies of any billing statements showing cancellation or final payment dates.
Common mistakes
Failing to check which platform billed you
A common mistake is trying to cancel on the ScreenPal website when the subscription was billed through Apple or Google.
If billed through an app store, you must cancel via that store; website cancellation won’t stop app-store renewals.
Assuming immediate loss of service or automatic refunds
Some users expect service to end immediately or that they will automatically receive a refund when cancelling.
Remember that cancelling usually stops future billing but keeps access until the period ends and refunds are not automatic.
Comparative recap
Quick comparison (methods)
| Method | How to cancel | Refund likelihood |
|---|---|---|
| Web (ScreenPal site) | Settings → Plan & Billing → Cancel or turn off auto-renewal | Unlikely (unless legally required) |
| Apple App Store (iOS) | iPhone/iPad Settings → your name → Subscriptions → Cancel | Handle refunds via Apple |
| Google Play (Android) | Google Play Store → Menu → Subscriptions → Cancel | Handle refunds via Google |
After cancelling
Follow-up steps
Save cancellation confirmations and monitor your payment method to ensure no further charges occur after the billing period ends.
If you have problems, contact ScreenPal support or the app-store support team that processed the purchase.
Helpful links
- ScreenPal: Cancel my subscription
- ScreenPal: Refunds and cancellations
- Third-party guide: How to cancel ScreenPal
Address
Official postal contact
ScreenPal's designated postal address for legal notices is in the United States.
There does not appear to be a separate New Zealand postal address for cancellations.
Postal address
Big Nerd Software, LLC, Attention: Copyright Agent, P.O. Box 45085, Seattle, Washington 98145, United States
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.