Cancel Screenpal: Easy Method

What is Screenpal

Overview

ScreenPal (formerly Screencast-o-matic) is a screen recording and video-editing service for creating tutorials, presentations, and recordings.

It offers free tiers and paid subscriptions that add advanced editing, transcription, hosting, and collaboration features.

How people use it

Users typically record screens, add voiceovers or captions, and export or host videos online.

Paid plans mainly unlock higher-quality exports, longer recordings, and advanced editing tools.

How to cancel Screenpal

Cancel via ScreenPal website (recommended)

• Log into your ScreenPal account on the website.
• Go to Settings → Plan & Billing (or "Subscription").
• Choose "Cancel My Plan" or turn off auto-renewal to stop future charges.
• Your subscription stays active until the end of the current billing period.
• See official guidance: Cancel my subscription.

Cancel via mobile app stores

• iOS (Apple App Store): Open iPhone/iPad Settings → tap your name → Subscriptions → select ScreenPal → tap Cancel Subscription.
• Android (Google Play): Open Google Play Store → Menu → Subscriptions → select ScreenPal → tap Cancel Subscription and follow prompts.
• App-store cancellations are processed by Apple or Google; use their subscription pages for refunds or disputes.

What happens when you cancel

Access and features

When you cancel, your paid subscription remains active until the end of the current billing period.

You retain paid features for that remaining time; after it ends, access reverts to the free tier or account type you had before upgrading.

Billing and account data

No further charges occur once you cancel auto-renewal at the end of the current period.

Your account and any videos or recordings you created generally remain available, though paid features will no longer apply after expiry.

Will I get a refund?

ScreenPal refund policy

ScreenPal generally does not issue refunds for unused time if you cancel early; cancelling stops auto-renewal only.

Paid features remain available until the billing period ends, but standard policy is "no refund" for unused time.

Exceptions and regional rights

• Legal exceptions may apply in your region; ScreenPal will issue refunds where legally required.
• EU example: a statutory 14-day right of withdrawal can allow refunds for upgrades or paid account openings.
• App-store purchases: refunds or chargebacks are handled by Apple or Google according to their policies.

Screenpal plans and pricing

Public pricing information

ScreenPal publishes pricing in USD on its public pages. Exact NZD prices are not listed on the official site.

If you need NZD estimates, convert USD amounts using current exchange rates; these are estimates only.

Price table

Your consumer rights in New Zealand

Relevant laws

New Zealand consumer protections (Consumer Guarantees Act and Fair Trading Act) can apply to digital services like ScreenPal.

These laws require services to meet acceptable quality and be as described.

How this affects refunds and remedies

• Even if ScreenPal's policy says "no refunds," local law may override that when a service fails to meet guarantees.
• If ScreenPal fails to deliver promised functionality, you may be entitled to a remedy, repair, replacement, or refund under NZ law.
• For specifics, check the Commerce Commission or Citizens Advice Bureau guidance before pursuing a claim.

Customer experiences

Positive feedback

Many users report that cancelling via the website is straightforward and can be completed in about 15 minutes on average.

This makes self-service cancellation simple for many subscribers.

Negative feedback

• Some users report degraded speech-to-text accuracy and loss of imported-audio editing after recent updates.
• Long-term users have expressed dissatisfaction with removed or changed features they previously relied on.

Documentation checklist

What to gather before cancelling

• Login email and account password for ScreenPal.
• Confirmation of your current billing period and payment method.
• Receipts or order numbers for the subscription you want to cancel.

What to save after cancelling

• Take screenshots of the cancellation confirmation or turned-off auto-renewal screen.
• Keep copies of any billing statements showing cancellation or final payment dates.

Common mistakes

Failing to check which platform billed you

A common mistake is trying to cancel on the ScreenPal website when the subscription was billed through Apple or Google.

If billed through an app store, you must cancel via that store; website cancellation won’t stop app-store renewals.

Assuming immediate loss of service or automatic refunds

Some users expect service to end immediately or that they will automatically receive a refund when cancelling.

Remember that cancelling usually stops future billing but keeps access until the period ends and refunds are not automatic.

Comparative recap

Quick comparison (methods)

After cancelling

Follow-up steps

Save cancellation confirmations and monitor your payment method to ensure no further charges occur after the billing period ends.

If you have problems, contact ScreenPal support or the app-store support team that processed the purchase.

Helpful links

• ScreenPal: Cancel my subscription
• ScreenPal: Refunds and cancellations
• Third-party guide: How to cancel ScreenPal

Address

Official postal contact

ScreenPal's designated postal address for legal notices is in the United States.

There does not appear to be a separate New Zealand postal address for cancellations.

Postal address

Big Nerd Software, LLC, Attention: Copyright Agent, P.O. Box 45085, Seattle, Washington 98145, United States