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Cancel SMARTDRAW
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I hereby notify you of my decision to terminate the contract relating to the Smartdraw service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Smartdraw: Easy Method
What is Smartdraw
Overview
SmartDraw is a diagramming and visual productivity tool for creating flowcharts, diagrams, floor plans and other visuals.
It is offered as a web (cloud) subscription and desktop software, with mobile access through app stores for iOS and Android.
Key capabilities
SmartDraw provides templates, automated diagramming features and integrations with common productivity tools.
Licensing is typically per user or site-based for businesses; options and exact NZ pricing vary by channel and reseller.
How to cancel Smartdraw
Web subscription (SmartDraw account)
- Log into My Account.
- Go to Manage Billing.
- Click “Disable Auto Renewal” to cancel auto-renewal.
Trial and desktop trial
- Trials are described as "no-obligation" - there is nothing to cancel; no subscription is set up during the trial.
- If you used a desktop trial, uninstall the app when finished; no further action is required to stop charges.
iOS (App Store) subscriptions
- Open iPhone Settings → Apple ID → Subscriptions → SmartDraw → Cancel Subscription.
- Or open the App Store → tap your profile → Subscriptions → SmartDraw → Cancel Subscription.
Android (Google Play) subscriptions
- Open the Google Play Store → Menu → Subscriptions → tap SmartDraw → Cancel Subscription.
- Follow on-screen prompts to confirm cancellation.
What happens when you cancel
Access after cancellation
When you disable auto-renewal for a web subscription, the subscription remains active until the period end.
Access ceases at the end of the paid period unless you renew the subscription.
Trial and store subscriptions
Trial users typically have no subscription to cancel and retain access for the trial period only.
App-store cancellations stop future billing; as with web subscriptions, access usually continues until the current paid period ends.
Will I get a refund?
30-day money-back guarantee
SmartDraw offers a "100% risk-free, 30-day money-back guarantee" for purchases made via SmartDraw (web/desktop).
Submit a refund request within 30 days of purchase to be eligible for a refund.
Processing time and exceptions
Refunds are typically processed in 3 - 5 business days and may take 7 - 10 business days to appear in your account.
Payments made outside the 30-day guarantee are generally non-refundable unless your invoice or agreement states otherwise.
New Zealand-specific exceptions
Under New Zealand law (Consumer Guarantees Act), you may have remedies if the digital service is faulty or not as described.
Statutory rights under NZ law can apply even if the vendor’s refund window has passed or a no-refund policy is stated.
Smartdraw plans and pricing
Summary table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Per-user subscription (individual) | NZ$10.95 | Monthly | Standard individual access (New Zealand listing) |
| Individual annual | NZ$210 - 220 | Annual | Single user, cloud plan (approx. from US pricing) |
| Team annual (3+ users) | NZ$190 - 200 per user | Annual | Team plan (approx. converted from US pricing) |
| 50-user site license (reseller) | NZ$7,169.92 (incl. GST) | Annual | Windows site license for up to 50 users (NZ reseller quote) |
Pricing notes
Exact NZD pricing is not always published on SmartDraw’s official NZ site; figures above are compiled from NZ listings, USD conversions and reseller quotes.
Always check the final price at checkout or with the reseller for GST, conversion rates and any regional offers.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, digital services must be of acceptable quality, fit for purpose, and as described.
If SmartDraw fails to meet these guarantees, you may be entitled to a remedy such as repair, replacement or refund.
Fair Trading and app-store subscriptions
Misleading trial claims or paywalls that restrict export or printing may breach NZ fair trading laws.
In-app subscriptions billed by Apple or Google are still subject to CGA expectations about service quality, though refunds and billing are managed by the store.
Customer experiences
Positive feedback
Some users describe SmartDraw as a simple app with good value for money for basic diagramming needs.
These users highlight ease of use and an affordable entry price for common tasks.
Negative feedback
Other users report restrictions during trials such as inability to export, save or print without paying, which can feel misleading.
Complaints also include unexpected renewal pricing, buggy behaviour, lost work and poor customer service in some cases.
Documentation checklist
Essential documents to have ready
- Order or invoice number and purchase date.
- Email address used for the SmartDraw account.
- Proof of payment (receipt, card statement or invoice).
Supporting evidence to include
- Screenshots of account billing page, trial limitations or paywalls.
- Correspondence with SmartDraw support, if any.
- Details of the device/platform used (web, Windows, iOS, Android).
Common mistakes
Not disabling auto-renewal in time
Many users expect an email notice and miss disabling auto-renewal before the renewal date.
Verify Manage Billing in My Account well before the renewal date to avoid unexpected charges.
Assuming a trial will automatically cancel
Some users assume a trial sets up a subscription; trials are typically no-obligation but certain app-store trials can auto-convert.
Check the trial terms and the platform (App Store/Google Play) subscription settings to be sure.
Comparative recap
Quick comparison table
| Channel | How to cancel | Refund window | Notes |
|---|---|---|---|
| Web subscription (SmartDraw account) | My Account → Manage Billing → Disable Auto Renewal | 30-day money-back guarantee (request within 30 days) | Access continues until period end; refunds processed in 3 - 5 business days. |
| Trial (web/desktop) | No cancellation needed; uninstall desktop trial if desired | No payment setup during trial; no refund needed | Trial described as no-obligation; check export/save limits before investing time. |
| iOS (App Store) | iPhone Settings or App Store → Subscriptions → Cancel | App Store handles refunds per Apple policy | Use Apple support for billing disputes; CGA still applies to service quality. |
| Android (Google Play) | Play Store → Menu → Subscriptions → Cancel | Google Play handles refunds per Google policy | Google manages billing and refund decisions; keep records if seeking CGA remedies. |
Takeaway
Cancel via the platform you purchased from; request refunds through SmartDraw within 30 days for web purchases.
Keep evidence and remember NZ consumer law may provide additional remedies if the service is faulty or misleading.
After cancelling
Steps to take once cancelled
- Save copies of any diagrams you need before access ends.
- Confirm cancellation by checking Manage Billing or the platform subscription page.
Helpful links
- SmartDraw official site
- Apple: cancel subscriptions
- Google Play: cancel subscriptions
- New Zealand consumer information (MBIE)
Address
Corporate mailing address
SmartDraw Software, LLC
1780 Hughes Landing Blvd., Suite 1100, The Woodlands, Texas 77380, United States
Notes about postal cancellations
There is no New Zealand-specific postal cancellation address; use the corporate address above for written notices if required.
For app-store purchases, contact Apple or Google for billing matters rather than using this postal address.