Cancel Splashtop: Easy Method

What is Splashtop

Overview

Splashtop is a remote‑access and remote‑support service that lets users connect to computers and devices over the Internet for personal or business use.

Primary uses

Common uses include remote work, providing remote support, accessing files and applications on another machine, and unattended access for home or office computers.

How to cancel Splashtop

Cancel via Splashtop web account

• Log into your Splashtop account at my.splashtop.com.
• Go to Account Info → Subscriptions tab.
• Click “Turn off auto‑renewal.” The subscription remains usable until the end of the current period.

Cancel via the app stores

• Apple (App Store): Cancel in your Apple App Store subscriptions settings - the subscription must be cancelled through the original purchase platform; you cannot cancel via Splashtop directly.
• Google Play (Android): On your Android device open the Play Store → Menu → Subscriptions → select the Splashtop app → Cancel Subscription. Or use the web at play.google.com/store/account/subscriptions → Manage → Cancel Subscription.

What happens when you cancel

Access after cancellation

When you turn off auto‑renewal the subscription remains active until the end of the paid period.

You will keep access to features included in that period but no further renewals will be charged.

Data and account effects

Cancelling auto‑renewal does not automatically delete your Splashtop account or stored settings.

If you want account deletion or data removal follow account settings or contact support for guidance.

Will I get a refund?

Official refund policy

Splashtop’s terms state that all purchases are prepaid, final, and non‑refundable.

No refunds or credits are provided for partially used periods, cancellation before expiration, or price drops/promotions.

Exceptions and consumer remedies

• Splashtop does not offer a 14‑day cooling‑off/right‑to‑cancel period for digital subscriptions or license purchases.
• If the service is defective, not of acceptable quality, or misrepresented you may have remedies under New Zealand consumer law; contact consumer protection for assistance.

Splashtop plans and pricing

New Zealand App Store prices (example)

Notes on other plans

The official Splashtop website lists many business tiers in USD only; local NZ‑specific pricing for Pro/Performance tiers may not be displayed directly.

For accurate NZD equivalents check your local payment platform or convert from USD/AUD at the current exchange rate.

Your consumer rights in New Zealand

Legal protections

Under New Zealand consumer law, digital services must be of acceptable quality and fit for purpose and provided with reasonable care.

If a service is defective or misrepresented you may have rights to remedies such as repair, replacement or refund under the Consumer Guarantees Act.

Limits and practical steps

• Statutory cooling‑off (14‑day) rights generally do not apply to digital content once performance has begun.
• For disputes contact the Commerce Commission or Consumer Protection agencies for advice and possible escalation.

Customer experiences

Positive feedback

• Many users report Splashtop is reliable, easy to use and “just works” for remote support and working from home (Trustpilot).
• Reviewers highlight good value, lightweight client, multi‑monitor support and effective permanent remote access (GetApp NZ).
• Some users note a straightforward interface, smooth performance and helpful customer support (Capterra NZ).

Common complaints

• Occasional connection problems requiring restarts, lag or unreliable speed have been reported (Trustpilot).
• Some users report UI clutter, minor lags or errors during updates (Capterra NZ).
• After updates a minority report instability, crashes or heavy CPU use and slower support response (Capterra NZ).

Documentation checklist

What to gather before cancelling

• Account email and Splashtop account ID (if available).
• Subscription receipt or order number from your purchase platform.
• Device details (OS, app version) and screenshots of subscription settings.

Proof and follow‑up

• Save confirmation of cancellation (screenshot or email) and any transaction history.
• If you send written notice, keep certified mail receipts or courier tracking details.

Common mistakes

Not cancelling at the correct platform

Users often try to cancel Splashtop from the wrong place. If you purchased via Apple or Google Play you must cancel via that store.

Canceling from the Splashtop website will not stop charges for subscriptions managed by Apple or Google.

Missing proof and timing errors

Another common mistake is failing to keep receipts or cancellation confirmations, making disputes harder to resolve.

Also, turning off auto‑renewal late in the billing cycle can cause confusion about whether the next charge was posted before cancellation.

Comparative recap

Quick comparison by purchase platform

After cancelling

Useful links

• Splashtop account: my.splashtop.com
• Google Play subscriptions: play.google.com/store/account/subscriptions
• Apple subscriptions help: Apple - manage subscriptions

Next steps and support

Keep cancellation confirmation and monitor your payment method to ensure no further charges are taken.

If you need help with a defective service or a refund dispute, contact New Zealand consumer authorities for advice.

Address

Where to send written notices

Splashtop requires written notices to be sent to its corporate address in the United States as specified in their Terms of Sale (§16 ‘Notices’).

Postal address

Splashtop Inc., 10050 North Wolfe Road, Suite SW2‑S260, Cupertino, CA 95014, United States