Cancellation Splashtop: Easy Method

What is Splashtop

Splashtop is a remote‑access software suite that lets users connect to and control computers and mobile devices remotely. It is offered in personal and business editions and is commonly used for remote support, remote work, and accessing files or applications from another location.

How to cancel Splashtop

• If you subscribed via My Splashtop (web): sign in at my.splashtop.com → Account Info → Subscriptions → Turn off auto‑renewal. Your subscription remains active until the end of the paid period. For details see Splashtop’s web help: How do I unsubscribe from auto‑renewing my Splashtop subscription?
• If you subscribed via the Apple App Store: you must cancel through Apple’s subscription settings; subscriptions purchased through Apple cannot be cancelled from Splashtop’s website. See Apple cancellation instructions and Splashtop guidance: Splashtop: How to cancel Apple App Store subscriptions.
• If you subscribed via Google Play: cancel through the Google Play app or at play.google.com → Account → Subscriptions; uninstalling the app alone does not stop billing. See: Splashtop: Android/Google Play cancellation.

What happens when you cancel

When you cancel auto‑renewal, your subscription typically remains active until the end of the current billing period; you keep access for the time you paid for. Automatic renewal will stop at the next renewal date so you will not be billed again.

Canceling does not always remove any stored account data immediately - account settings, device pairings, or logs may remain per Splashtop’s data and privacy practices. If you need data removed, contact Splashtop support and request deletion or account closure as appropriate.

Will I get a refund?

Splashtop’s published terms state that subscription purchases are prepaid, final, and non‑refundable; cancellation does not entitle you to a refund or prorated credit for unused time. See Splashtop’s terms: Splashtop Terms of Sale, and their help article noting cancellations do not retroactively refund payments: Cancellation & refunds (Splashtop help).

Exceptions can exist: if the service was defective, misrepresented, or otherwise breached consumer protection laws, a refund may be available under applicable Canadian federal or provincial consumer statutes or platform (Apple/Google) policies. If you purchased via Apple or Google, you can also request a refund through their respective refund processes; approval is determined by Apple/Google, not Splashtop.

Splashtop plans and pricing

Your consumer rights in Canada

Canadian consumers have statutory protections that may override contractual “no refund” clauses where a service is defective, misrepresented, or where a merchant engages in unfair practices. Provinces have consumer protection regimes (for example, Quebec has additional protections) and federal consumer laws may also apply to digital goods and services.

If Splashtop’s service fails to provide the functionality promised, or if there is a significant defect, you may be entitled to a remedy such as a refund, replacement, or other compensation under applicable provincial or federal laws. For formal disputes you can contact provincial consumer protection offices, file a complaint with the Better Business Bureau for records, or consider small claims court if other remedies fail. This is general information and not legal advice; for legal guidance contact a Canadian lawyer or your local consumer protection office.

Customer experiences

Public reviews are mixed. Many users praise Splashtop for reliable connectivity, ease of use, seamless remote access, multi‑monitor support and helpful support staff; see reviews on Trustpilot and Capterra Canada.

Negative reports include occasional connection speed problems, disconnections, confusing prompts for remote clients, and in some cases app instability after updates. Some customers have also reported disputes over refunds for unused portions of annual subscriptions when functionality failed; see consumer complaints referenced on the BBB.

Documentation checklist

• Account email and username, order/receipt numbers, and payment method (Apple, Google, credit card).
• Date(s) of purchase and last billing date; screenshots of receipts or bank/credit‑card charges.
• Subscription type (e.g., Business Access, Anywhere Access Pack), device names, and any error messages or logs.
• Copies of correspondence with Splashtop support and dates/times of conversations; proof of certified/express mail if you send written notices.

Common mistakes

People commonly assume deleting or uninstalling the Splashtop app stops billing - it does not; you must cancel the subscription through the platform where it was purchased. Another frequent mistake is attempting to cancel a subscription bought through Apple or Google from Splashtop’s website; those must be managed through Apple/Google account settings. Assuming an automatic refund after cancelling is also common; Splashtop’s policy states no refunds, so expect no automatic credits unless an exception is approved.

Failing to document transactions, not saving receipts, or not verifying which account or payment method was used can make disputes harder to resolve. If you intend to send a formal written notice, follow any certified mail requirements and keep proof of delivery.

Comparative recap

After cancelling

After you cancel, save confirmation screenshots or emails showing auto‑renew is turned off and keep receipts for the paid period. If you need to request a refund or dispute a charge, provide the documentation listed in the checklist to Splashtop support and to your payment provider (credit card issuer, Apple, or Google Play) as appropriate.

If you need to send a written notice or formal complaint, send it by certified or express mail and keep proof of delivery. Useful links: Splashtop Terms of Sale (terms), Splashtop support pages for web, Apple, and Android cancellation (links above), and platform refund pages for Apple and Google.

Address

Splashtop Inc., 10050 North Wolfe Road, Suite SW2‑S260, Cupertino, California 95014, USA