Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Squarespace service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Squarespace: Easy Method
What is Squarespace
Overview
Squarespace is a hosted website builder and ecommerce platform used to create and manage websites, online stores and blogs. It provides templates, hosting, a content editor and integrated business tools.
Typical users
Users range from individuals and creatives to small businesses and online stores. Plans vary by features for personal sites, business use and ecommerce.
How to cancel Squarespace
Cancel on the web (recommended)
- Log in to your Squarespace account.
- Go to Billing & Account → Subscriptions.
- Find the subscription you want to stop and choose Cancel Subscription.
- Cancellation generally takes effect at the end of the current billing cycle; data is typically retained for about 30 days.
- More details: sqspthemes.com cancellation guide.
Cancel via mobile app stores
- If you subscribed via Apple (iOS/App Store), cancel through your Apple ID Subscriptions in iOS settings or the App Store.
- If you subscribed via Google Play (Android), cancel through the Play Store → Payments & Subscriptions → Subscriptions → Cancel.
- Guides for app-store cancellations: 19pine.ai.
What happens when you cancel
Access and service period
When you cancel a paid subscription, it usually remains active until the end of the current billing cycle.
After that period, site editing and paid features are typically disabled unless you renew.
Data retention and domains
Squarespace generally retains site data for about 30 days after cancellation, which may allow for recovery within that window.
Domains you purchased through Squarespace may have different policies; check domain transfer or refund rules before cancelling.
Will I get a refund?
Official policy summary
Squarespace states it issues no refunds except at its sole discretion or when required by law.
Free trials are not charged, so they do not ordinarily generate refunds; check the Terms of Service for details.
Common exceptions and timelines
- Annual plans: If you cancel within 14 days of the first payment on an annual plan you may receive a full or prorated refund (sometimes minus domain fees).
- Monthly plans: Generally non-refundable, including renewals.
- Domains: Cancelling a domain within a short window (examples suggest around 5 days) may result in an immediate refund for the domain portion.
- Reference: Squarespace Terms of Service and promossquare.space.
Squarespace plans and pricing
Pricing snapshot
Below are the NZD-localised plan prices (late 2025 / early 2026). Prices exclude GST/VAT.
Use this table to compare the main plan names, typical monthly-equivalent pricing and a short feature note.
Plan table
| Plan | Price | Billing type | Features |
|---|---|---|---|
| Personal | NZ$27/month (billed annually) or NZ$38/month (month-to-month) | Monthly | Individual users or small personal sites, basic website features |
| Business | NZ$38/month (billed annually) or NZ$55/month (month-to-month) | Monthly | Small businesses; more ecommerce and business tools |
| Commerce Basic | NZ$45/month (billed annually) or NZ$60/month (month-to-month) | Monthly | Online stores with basic ecommerce functionality |
| Commerce Advanced | NZ$81/month (billed annually) or NZ$108/month (month-to-month) | Monthly | Advanced ecommerce for larger online stores |
Your consumer rights in New Zealand
Consumer Guarantees Act 1993 (CGA)
In New Zealand, the CGA applies to services provided to consumers and cannot be contracted out of.
Merchants cannot lawfully disclaim basic consumer guarantees, so blanket "no refunds" statements may not override CGA rights for consumer services.
Fair Trading Act 1986
The Fair Trading Act protects consumers from misleading or deceptive conduct and requires truthful, clear information about cancellation and refund policies.
If a seller misrepresents cancellation or refund terms, that may be a breach of the Act; keep records if you suspect misleading statements.
Customer experiences
Positive feedback
- Users and reviewers praise Squarespace for ease of use, attractive templates and professional-looking results.
- Examples include high ratings on platforms such as Capterra NZ and positive Trustpilot comments for intuitive design and appearance.
Negative feedback
- Common complaints note slow or limited customer support, difficulty with cancellations or domain transfers, and frustrations over auto-renewals.
- Community posts (e.g., Reddit, Trustpilot) describe confusing cancellation flows or delayed support responses.
Documentation checklist
What to gather before cancelling
- Account email and login credentials for the Squarespace account you will cancel.
- Subscription details: plan name, billing cycle, last payment date and receipt or invoice numbers.
- Any domain purchase receipts and transfer/auth codes if you plan to move a domain.
Evidence to keep
- Screenshots of subscription settings, cancellation confirmation pages and any support chat or ticket numbers.
- Copies of communications with Squarespace or app-store providers (Apple/Google) regarding cancellation or refunds.
Common mistakes
Expecting immediate refunds
Many users assume cancellation triggers an immediate refund. For most monthly plans and renewals, Squarespace does not refund.
Annual plans have a limited 14-day window for possible refunds on first payment - check your eligibility first.
Forgetting app-store subscriptions or domain steps
Some subscriptions are billed through Apple or Google rather than Squarespace; cancelling inside Squarespace will not stop App Store/Google Play billing.
Also, failing to transfer or unlock a domain before cancelling can cause downtime or added complexity; export or transfer domains ahead of time.
Comparative recap
Quick comparison
The table below summarises plan, typical NZ price and who the plan is best suited for.
Comparison table
| Plan | Price (NZD) | Best for |
|---|---|---|
| Personal | NZ$27/mo (annual) / NZ$38/mo (month-to-month) | Individuals and simple personal sites |
| Business | NZ$38/mo (annual) / NZ$55/mo (month-to-month) | Small businesses needing more business tools |
| Commerce Basic | NZ$45/mo (annual) / NZ$60/mo (month-to-month) | Small online stores |
| Commerce Advanced | NZ$81/mo (annual) / NZ$108/mo (month-to-month) | Advanced ecommerce and larger stores |
After cancelling
Immediate next steps
- Export or back up any content you need while the site is still active.
- Transfer domains you control to another registrar if you want to keep them.
- Confirm cancellation by saving any confirmation emails or screenshots.
Where to get help and more information
- Squarespace terms and refund policy: Squarespace Terms of Service.
- Web cancellation guide reference: sqspthemes.com.
- App-store cancellation instructions: 19pine.ai.
- Additional cancellation/refund notes: promossquare.space and domain refund commentary: ecommerce-platforms.com.
Address
Primary corporate address
Squarespace, Inc., 225 Varick Street, 12th Floor, New York, NY 10014, United States.
There is no dedicated postal cancellation address specific to New Zealand; use the corporate address above for postal correspondence if needed.
Contact notes
If you require local consumer advice in New Zealand, consider contacting consumer protection agencies about rights under the Consumer Guarantees Act and the Fair Trading Act.
Relevant legal references: CGA summary and Fair Trading Act summary.