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Cancellation service #1 in New Zealand
Super Unlimited Proxy is a VPN app that offers free and premium tiers to route internet traffic through remote servers and mask IP addresses.
The app is available on desktop and mobile platforms and promotes features such as streaming access, multiple device support, and AES‑256 encryption claims.
The service is distributed via the vendor website and major app stores (Apple App Store and Google Play). Pricing may appear in USD on the website and in NZD in the New Zealand App Store listing.
Support resources and help articles are published on the vendor support site for cancellation and refund guidance.
When you cancel a web subscription, auto‑renewal is disabled but you retain full service until the current paid period expires.
There is no immediate loss of service after cancelling a web purchase; the subscription simply does not renew.
Canceling typically stops future charges but does not necessarily delete your account or stored settings.
If you need account deletion or data retention details, contact support at [email protected] for confirmation.
Web purchases are eligible for a full refund (including taxes) within 30 calendar days from the original subscription date.
The vendor’s 30‑day money‑back guarantee applies only to purchases made on the website.
Below are observed prices in the New Zealand App Store listing. Features are reported as consistent across plans.
App Store shows local NZD pricing while the official website lists USD pricing for some offers.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| 1‑Week | NZ$14.99 | Weekly | Premium features: no ads, 10Gbps servers, up to 10 devices (7‑day free trial) |
| 1‑Month | NZ$19.99 | Monthly | Premium features as above |
| 3‑Month | NZ$37.99 | Quarterly (3 months) | Premium features as above |
| 6‑Month | NZ$99.99 | Semi‑Annual | Premium features as above |
| 12‑Month | NZ$119.99 | Annual | Premium features as above |
Under the CGA, digital services must be fit for purpose and of acceptable quality.
If the VPN has frequent disconnections or unstable performance, that may breach the CGA and entitle you to a remedy.
Some users report the app is user‑friendly and easy to use for basic browsing and streaming tasks.
Reports note streaming between regions (for example Australia to USA) can work with minimal issues, and a free tier exists with ads.
Common complaints include connection instability, frequent disconnections, and inconsistent speeds that affect usability.
Users on forums have reported the app disconnecting when switching Wi‑Fi networks and privacy concerns despite stated no‑logs and AES‑256 claims.
Many users expect service to stop instantly after cancelling. For web purchases, cancelling stops auto‑renewal but access continues until the end of the paid period.
Another common mistake is asking the vendor for refunds for App Store or Google Play purchases. Those refunds must be requested through Apple or Google, not the vendor.
| Feature | Super Unlimited Proxy (summary) | Notes |
|---|---|---|
| Cancellation methods | Website, Apple App Store, Google Play Store, and vendor email support | Website cancellations stop auto‑renewal; app store cancellations via platform settings |
| Refund policy | Web: 30‑day full refund; App stores: handled by Apple/Google | No partial or prorated refunds for web purchases; platform rules apply for apps |
| Reported reliability | Mixed - some users report good streaming, others report frequent drops | Connection instability and disconnections are commonly reported |
| Pricing (NZD) | From NZ$14.99/week to NZ$119.99/year (App Store listings) | Website may show USD pricing; App Store displays local NZD prices |
Check your account to confirm the cancellation and note the date your access will end.
Keep a copy of cancellation confirmation and any refund correspondence for your records.
No New Zealand postal address for Super Unlimited Proxy was publicly provided in available resources.
For cancellation or refund queries, use email [email protected] or the vendor support site linked above.
If you encounter unresolved issues, consider contacting New Zealand consumer protection services for guidance on exercising your rights under the Consumer Guarantees Act.
Keep receipts and correspondence in case you need to escalate a complaint to your payment provider, Apple, Google, or a consumer protection agency.
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Written by Lily Roberts
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.