Cancel Superhuman: Easy Method

What is Superhuman

Overview

Superhuman is a paid email client marketed for speed, keyboard-driven workflows, and AI-assisted features. It connects to your existing email account and provides a streamlined interface and productivity tools.

Who uses it

Users include individuals and teams looking to reduce time spent in email and to adopt advanced features like shared conversations and integrations. Pricing is quoted in USD with estimated NZD equivalents.

How to cancel Superhuman

Web - direct via superhuman.com

• Log into superhuman.com/admin.
• Or press Cmd+K (Mac) / Ctrl+K (Windows) then select "Cancel Subscription".
• Follow on-screen prompts to confirm cancellation; keep a screenshot of confirmation for your records.

Web - via Terms of Service or email

• Submit a cancellation request through the account admin pages or contact support by email.
• Email: [email protected]. State your account email, reason, and request confirmation.

Teams - non-contracted

• If you are a team member: press Cmd+K / Ctrl+K → Billing Support, or ask your team admin to cancel your seat.
• If you are a team admin: manage team members via Cmd+K / Ctrl+K or log into the admin portal and remove members or adjust billing.
• Alternative: request Superhuman support to cancel memberships on your behalf.

Teams - contracted / enterprise

• If your organisation has a contract, contact your Customer Success Manager to initiate termination.
• Contracted cancellations are handled through your corporate CSM and follow the terms agreed in your contract.

What happens when you cancel

Access after cancellation

After you cancel, access continues until the end of the current billing cycle. You retain full use of Superhuman during this paid period.

Account state and renewals

At the end of the billing cycle the account reverts to the Free tier and no further payments are taken. Automatic renewals stop after the paid period ends.

Data and retention

Your email remains with your email provider; Superhuman does not remove your email content from your provider. Review account settings or contact support if you need data export or deletion assistance.

Will I get a refund?

Official policy

Superhuman's Terms of Service state that payments are non-refundable and payment obligations are non-cancelable, to the fullest extent permitted by applicable law.

Exceptions and local law

• No refunds or credits are provided for partially unused subscription periods under the terms.
• However, mandatory local laws (for example New Zealand consumer protections) may override the "no refunds" policy.

Practical steps if you believe you are entitled to a refund

• Contact [email protected] and request a refund, citing relevant facts (date, receipts, reason).
• If Superhuman declines and you are in New Zealand, you can assert statutory rights with the Commerce Commission or Citizens Advice Bureau NZ (links below).

Superhuman plans and pricing

Pricing summary

Below are Superhuman's published USD plans with approximate NZD estimates. Actual NZD charged may differ due to exchange rates and processor fees.

Notes on estimates

Estimates use an approximate exchange rate of 1 USD ≈ 1.9 NZD. No official NZD pricing is publicly published; use these figures as a guide.

Your consumer rights in New Zealand

Cooling-off and cancellations

Under New Zealand consumer law and remote sales regulations, consumers may have cooling-off rights (commonly 14 days) for digital subscriptions bought remotely.

These mandatory rights cannot be overridden by Superhuman's "no refunds" clause, where local law provides otherwise.

Remedies for faulty or misdescribed services

If a service is faulty, not as described, or not fit for purpose, New Zealand consumers may be entitled to a refund, replacement, or cancellation under the Consumer Guarantees Act.

Where to get help

• Commerce Commission: authoritative guidance on consumer rights in NZ.
• Citizens Advice Bureau NZ: practical advice and next steps for asserting rights.

Customer experiences

Positive feedback

Many NZ users praise Superhuman for speed, keyboard shortcuts, and productivity gains, describing it as transformative and worth the cost for some workflows.

Reviews on platforms like Capterra highlight inbox-zero workflows and perceived value from time savings.

Negative feedback

Complaints include customer support issues where users report attempted cancellations but continued charges.

Other negatives: perceived high cost, missing features (e.g., unified inbox or native Windows app), and mixed Trustpilot reviews citing performance and refund disputes.

Balanced takeaway

Superhuman can offer significant productivity benefits for power users, but evaluate cost, support expectations, and feature fit before subscribing.

Documentation checklist

Essential account information

• Account email address used with Superhuman.
• Subscription plan and billing period (monthly or annual).
• Last billing date and next renewal date.

Proof and communication records

• Payment receipts or invoices from Superhuman or your payment processor.
• Screenshots of cancellation confirmation or error messages.
• Copies of emails to/from [email protected] and support ticket numbers.

Contract and team details

• If on a contracted plan, keep your contract reference and Customer Success Manager contact.
• For team accounts, note the admin user who manages billing and seat assignments.

Common mistakes

Attempting to cancel but not confirming

Users sometimes navigate to cancel but do not complete the final confirmation step. Always wait for and save a confirmation screen or email.

Contacting the wrong support channel

Some users contact in-product support when their account is contracted; in those cases you must contact your Customer Success Manager to comply with contract terms.

Assuming "no refunds" always applies

Believing Superhuman's "no refunds" language is absolute can be a mistake in NZ. If you have rights under local law, assert them and document your communications.

Comparative recap

Cancellation method comparison

Refund likelihood

After cancelling

Confirmations and follow-up

• Save cancellation confirmation and any support ticket numbers.
• Check your bank or card statements after the end of the billing cycle to ensure no further charges.

Useful links and resources

• Contact Superhuman support
• Consumer Protection (NZ) - guidance on digital purchases and consumer rights.
• Citizens Advice Bureau NZ - practical advice on asserting rights and next steps.

Address

Primary mailing address (US contact)

548 Market Street PMB 39105, San Francisco, CA 94104, United States.

Support email

For account and cancellation requests: [email protected].