Cancellation Superhuman: Easy Method

What is Superhuman

Superhuman is a premium email client focused on speed, keyboard-driven workflows, and features designed to help users manage email more efficiently. It syncs with major providers (Google, Microsoft) and offers features such as shortcuts, reminders, and a streamlined interface.

The service is offered as a subscription with desktop and mobile apps; billing and cancellation routes depend on how you subscribed (directly via Superhuman, through Apple’s App Store, or via Google Play).

How to cancel Superhuman

• Web (direct subscription): Open the Superhuman app or go to superhuman.com/admin. Or press Cmd+K (Mac) or Ctrl+K (Windows), type and select “Cancel Subscription,” then follow the prompts. Cancellation takes effect at the end of your current billing cycle.
• App Store (iOS): If you subscribed through Apple, cancel via your iPhone/iPad: open Settings → your name → Subscriptions (or open the App Store → your account → Subscriptions), locate Superhuman, and choose Cancel Subscription. Refer to Apple’s subscription support for details.
• Google Play (Android): If you subscribed through Google Play, cancel through the Play Store: open the Play Store app → profile → Payments & subscriptions → Subscriptions, select Superhuman, and cancel. Google Play acts as a third-party provider for billing.
• By mail (optional): You may send a written cancellation request (registered/certified mail recommended for delivery confirmation) to Superhuman Mail, 548 Market Street PMB 39105, San Francisco, CA 94104, United States. Include your account email, date of request, and a clear statement to cancel.

What happens when you cancel

After you cancel, your Superhuman subscription remains active until the end of the current billing period; you retain access to paid features through that date. At the end of the billing cycle the account is converted to the Free Subscription (where available) or otherwise loses paid features.

Superhuman retains account data according to its data and privacy policies. If you want to export or delete data, request that through Superhuman’s support/help pages before or after cancellation; timelines for data retention and deletion are governed by Superhuman’s policies and applicable law.

Will I get a refund?

Superhuman’s stated policy is that there are no refunds or credits for partially used subscription periods or unused capacity, to the fullest extent permitted by applicable law. That means, in most cases, cancelling stops future billings but does not produce a prorated refund for the remainder of the billing period.

However, consumer protection laws can override contractual terms. In Canada, provincial and federal consumer protection rules may provide certain cancellation or refund rights that cannot be waived by a contract. If you believe you are entitled to a refund under Canadian law (for example, in the event of a material service failure or where local rules apply), mention this in your request and, if needed, seek guidance from local consumer protection authorities.

Superhuman plans and pricing

Your consumer rights in Canada

Canadian consumer protection does not uniformly impose a 14‑day right of withdrawal like the EU; however, federal and provincial laws and Competition Bureau guidance provide protections against unfair practices and require that stated refund policies not override mandatory local rights. If your situation involves misrepresentation, a service failure, or a statutory right to cancel, those laws may entitle you to remedies notwithstanding Superhuman’s no‑refund policy.

If you are unsure of your rights, contact your provincial consumer protection office or the Competition Bureau for guidance, and keep written records of communications with Superhuman and any receipts or screenshots of advertising, subscription terms, and charges.

Customer experiences

Many users praise Superhuman for fast performance, powerful keyboard shortcuts, and productivity features such as reminders; reviews on sites like Capterra report high satisfaction for those priorities. At the same time, public reviews and forums document complaints: difficulties obtaining refunds, poor cancellation support in some cases, issues with account re‑authorization with Google, missing features some users expect (e.g., a unified inbox or a native Windows app), and concerns about pricing and perceived advertising claims. Trustpilot and other review sites include both positive and negative accounts, so outcomes may vary by user and situation.

Documentation checklist

• Account email address used with Superhuman
• Order/receipt or billing transaction IDs and dates
• Proof of subscription source (screenshot showing App Store, Google Play, or Superhuman billing)
• Confirmation screens or emails confirming cancellation
• If mailing, certified/registered mail receipt or tracking number
• Brief description and dates of any billing problems or refund requests

Common mistakes

Users commonly try to cancel in the wrong place: cancelling in the Superhuman app won’t stop charges handled through the App Store or Google Play, and vice versa. Another frequent issue is not saving or requesting written confirmation of cancellation - if you don’t receive a confirmation email or on‑screen notice, follow up and keep screenshots. Some people forget to check which account or email was billed (multiple accounts can cause confusion). Finally, customers sometimes expect prorated refunds despite the stated no‑refund policy; if you think you qualify under Canadian law, state the legal basis when you request redress.

Comparative recap

After cancelling

After you cancel, keep a copy of any cancellation confirmation, check your bank or card statements over the next billing cycle to ensure charges stop, and archive any important email or settings you want to keep. If charges continue after cancellation, contact Superhuman support through their help site and your payment provider (Apple, Google, or your bank) with your documentation.

Helpful resources: Superhuman Help (help.superhuman.com), Superhuman Terms (superhuman.com/terms), Apple subscriptions support (Apple subscriptions), Google Play subscriptions support (Google Play subscriptions).

Address

Superhuman Mail
548 Market Street PMB 39105
San Francisco, CA 94104
United States