Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Surfshark service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Surfshark: Easy Method
What is Surfshark
Service overview
Surfshark is a commercial VPN service that provides encrypted internet connections, privacy tools, and additional features such as malware protection and ad blocking.
Common uses
People use Surfshark to secure public Wi‑Fi, access region‑restricted content, and hide their IP address for improved privacy online.
How to cancel Surfshark
Cancel via Surfshark website (recommended)
- Log into your account at the Surfshark website.
- Go to Subscription → Payments → Cancel auto‑renewal to stop future billing.
- You will keep access until the paid period ends; unused time is not refunded.
- Support article: How to cancel auto‑renewal.
Cancel via app stores and support
- Apple App Store (iOS/macOS): Cancel in Settings → your name → Subscriptions → Surfshark → Cancel, or use the App Store on Mac.
- Google Play (Android/desktop): Cancel in Google Play Store → Subscriptions.
- If you need assistance, contact Surfshark support by live chat or email to confirm cancellation or request help.
What happens when you cancel
Access after cancellation
When you cancel auto‑renewal via the website you retain full access for the remainder of the paid period.
No immediate service cut‑off occurs unless specifically arranged by support.
Billing and renewals
Cancelling auto‑renewal prevents future charges but does not automatically issue refunds for unused time.
Recurring payments are generally non‑refundable under Surfshark’s stated policy.
Data and account handling
Your account details remain active until you request account closure or they expire after the subscription ends.
If you want account deletion, request this explicitly via support; deletion and retention follow Surfshark’s privacy practices.
Will I get a refund?
Surfshark website purchases
- New purchases made directly via Surfshark are covered by a 30‑day money‑back guarantee for initial purchases.
- Recurring payments are stated as non‑refundable in Surfshark’s policy.
- Refunds must be requested within the guarantee window and may be subject to verification.
App Store and Google Play purchases
- Apple App Store purchases: refunds must be requested from Apple; Surfshark cannot issue these refunds directly.
- Google Play purchases: if within 48 hours you may request a refund directly via Google Play; Surfshark can assist with later refund requests but Google Play controls the process.
Exceptions and practical tips
- If you believe the service was misrepresented or defective, New Zealand consumer law may provide additional remedies beyond Surfshark’s stated policy.
- Always keep receipts, dates, and correspondence to support any refund claim or dispute.
- Support article: Surfshark refund policy.
Surfshark plans and pricing
Pricing overview
Pricing varies by plan, term and source. Below are representative plans and monthly equivalents in NZD as reported.
Price table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| 1‑Month | NZ$18.72 per month | Monthly | Standard Surfshark VPN access |
| 6‑Month | NZ$9.38 per month | Every 6 months | Standard Surfshark VPN access |
| 24‑Month (+3 months free) | NZ$3.20 per month | 24 months billing period (includes 3 extra months) | Standard Surfshark VPN access |
| 2‑Year plan (Starter) | NZ$4.32 per month | 2 years | Starter VPN plan |
| 12‑Month plan | NZ$6.84 per month | 12 months | VPN service (standard) |
| 1‑Month plan (review) | NZ$22.19 per month | Monthly | As reported in reviews |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protections such as the Consumer Guarantees Act and the Fair Trading Act may apply to digital services.
These laws cover misleading claims, failure to deliver services as described, and remedies for defective services.
Practical steps for NZ consumers
- If Surfshark’s service is not as described, raise the issue with Surfshark support and request a remedy or refund.
- If you cannot resolve the dispute, consider contacting consumer protection bodies such as Consumer Protection or the Commerce Commission for guidance.
- Keep evidence: purchase receipts, screenshots, chat transcripts, and dates to support your claim.
Customer experiences
Positive feedback
Many users report fast, reliable service and praise Surfshark’s helpful and patient customer support agents.
Support is frequently acknowledged for resolving account access and subscription issues quickly.
Negative feedback
Some customers complain of account blocks with unclear reasons, contradicting the 'unlimited devices' perception.
There are reports of demanding documentation for account issues, refusal to close accounts within the money‑back period, antivirus feature problems, and occasional slow local (NZ) connections.
Documentation checklist
Required items
- Account email or username used for the Surfshark subscription.
- Order or transaction ID and purchase date.
- Proof of payment or receipt (screenshot or PDF).
Optional supporting items
- Chat transcripts or support ticket numbers related to the issue.
- Screenshots showing the problem (error messages, blocked access, speed tests).
- Device and platform details (iOS, Android, Windows, macOS) where relevant.
Common mistakes
Cancellation mistakes
Deleting the Surfshark app without cancelling the subscription is a frequent error; this does not stop billing.
Another common mistake is assuming cancellation results in a pro‑rata refund; Surfshark’s policy generally does not offer refunds for unused time.
Refund mistakes
Users sometimes contact Surfshark for App Store refunds; Apple must handle those requests directly.
Waiting beyond the 30‑day guarantee or the 48‑hour Google Play window can reduce refund chances if you rely only on store policies.
Comparative recap
Short summary
This table compares the main cancellation routes, refund responsibilities, and recommended first steps for each purchase method.
Comparison table
| Aspect | Web (Surfshark site) | Apple App Store | Google Play |
|---|---|---|---|
| How to cancel | Account → Subscription → Payments → Cancel auto‑renewal | iOS Settings → Subscriptions or App Store → Subscriptions | Google Play Store → Subscriptions |
| Who handles refunds | Surfshark (30‑day money‑back on initial purchase) | Apple handles refunds; request via Apple | Google Play handles refunds (within 48 hours) or Surfshark can be contacted for later requests |
| Access after cancel | Access kept until period ends | Access typically kept until subscription expiry | Access typically kept until subscription expiry |
| Recommended first action | Cancel auto‑renewal in account and request refund if within 30 days | Request refund from Apple and cancel subscription in your Apple account | If <48h request via Google Play; otherwise contact Surfshark support |
After cancelling
What to check immediately
- Confirm cancellation by email or in your Surfshark account page.
- Verify the subscription end date and ensure no further charges are scheduled.
- Save receipts, confirmation messages and any refund correspondence.
Re‑activation and alternatives
You can reactivate the subscription at any time by signing into your account and selecting a new plan.
If you want alternatives, compare other VPN providers and their refund and cancellation policies before subscribing again.
Useful links: Cancel auto‑renewal guide, Refund policy, Cancel via blog instructions.
Address
Corporate address
Surfshark B.V.
Kabelweg 57, 1014 BA, Netherlands
Postal and cancellation notes
Surfshark does not publish a New Zealand postal cancellation address; cancellations are handled online via account settings, live chat, or email.
If you prefer a written record, include the corporate address above when referencing communications, but expect support and refunds to be handled electronically.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.