Cancel SURVEYMONKEY online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Surveymonkey service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Surveymonkey: Easy Method
What is Surveymonkey
Service overview
SurveyMonkey is an online platform for creating, distributing and analysing surveys.
It offers web and mobile apps, reporting tools and add-ons such as paid Audience responses.
Common uses
Individuals and organisations use SurveyMonkey for market research, feedback collection and internal surveys.
The product is available via the web and through mobile in-app purchases on the iOS App Store.
How to cancel Surveymonkey
Cancel via iOS (App Store)
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon, then select "Subscriptions".
- Find the SurveyMonkey subscription and tap "Cancel Subscription".
- Confirm cancellation with Apple; subscriptions billed through Apple must be cancelled in the App Store.
Cancel via SurveyMonkey web account
- Sign in to your SurveyMonkey account on the web.
- Go to Account Settings > Billing or Subscription.
- Choose to cancel auto-renewal or downgrade to the free plan.
- Follow on-screen steps to confirm cancellation; paid features remain until the billing period ends.
Written or international cancellation
- If you prefer written notice, send a letter to the International Business Office in Dublin (address below).
- Include account details, order numbers and a clear request to cancel auto-renewal.
What happens when you cancel
Access to paid features
After you cancel, paid features continue until the end of the current billing period.
You retain access to survey results and account data during that time.
Auto-renewal and billing
Auto-renewal stops after cancellation; you will not be charged at the next renewal date.
If you subscribed via Apple, billing and renewals are managed by Apple.
Data and account status
At the end of the paid period, your account downgrades to the free plan and paid features are removed.
Survey data is typically preserved but some features or exports may be disabled after downgrade.
Will I get a refund?
General refund policy (outside EU)
SurveyMonkey generally does not issue automatic refunds for the remaining time after cancelling a subscription.
Refunds are provided only when required by law or under specific exceptions in SurveyMonkey policies.
EU consumer exception
- If you are an EU consumer (not using SurveyMonkey for business) you have a 14-day right of withdrawal.
- You can cancel within 14 calendar days and receive a refund; your account will be downgraded to the free plan.
SurveyMonkey Audience and other exceptions
- Audience purchases: no refund after purchase except a pro‑rata refund if SurveyMonkey cannot deliver the agreed number of completed responses in reasonable time.
- Refunds may be issued if SurveyMonkey cancels a purchase without cause or fails to deliver as agreed.
Surveymonkey plans and pricing
In-app pricing examples (NZ)
Below are examples of in-app prices visible in the New Zealand Apple App Store.
These reflect typical in-app purchase tiers and are examples only; web pricing may differ.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Standard Plan (monthly) | NZ$67.99 | Monthly | Standard features as per SurveyMonkey monthly plan via iOS in NZ |
| Standard Plan (annual) | NZ$649.99 | Annual | Standard features as per SurveyMonkey annual plan via iOS in NZ |
| SELECT Plan (in-app tier) | NZ$35.99 | One-off / varies | SELECT-tier features via iOS in-app purchase |
Pricing notes
Prices shown are examples from the NZ Apple App Store and may change without notice.
Web-based subscription prices and billing currency may differ from in-app rates.
Your consumer rights in New Zealand
Overview of NZ consumer protections
New Zealand consumer law provides remedies for defective services and protection against misleading or unconscionable terms.
These laws can apply if a service is faulty, not delivered as described, or otherwise unfair.
How this applies to SurveyMonkey users in NZ
- SurveyMonkey does not offer automatic refunds in New Zealand under its standard policy.
- If you believe SurveyMonkey has provided a defective service or misled you, NZ consumer law may give you remedies.
- Contact SurveyMonkey support first, then seek NZ consumer protection advice if needed.
EU rights vs NZ rights
EU consumers have a specific 14-day cancellation right for non-business subscriptions; this does not automatically apply in NZ.
NZ rights are focused on service quality and fairness rather than a broad cooling-off period for digital subscriptions.
Customer experiences
Positive feedback
- Users report SurveyMonkey is easy to use for creating surveys and has intuitive reporting tools.
- Capterra and Trustpilot reviews mention quick deployment, real-time dashboards and strong customization.
Negative feedback
- Some users find pricing confusing or expensive and report surprises about plan limits and expiry terms.
- There are reports of customer support issues, device recognition problems (IP-based) and occasional technical glitches.
What to take from reviews
Overall, SurveyMonkey is well regarded for functionality but some users encounter support or billing frustrations.
Read plan terms carefully and check billing provider (Apple vs SurveyMonkey) to avoid surprises.
Documentation checklist
Essential information to gather
- Account email and username
- Subscription receipt or invoice (Apple receipt if purchased via iOS)
- Subscription plan name and billing period
Supporting documents for disputes
- Screenshots of subscription status, billing dates and charges
- Any correspondence with SurveyMonkey support
- Order numbers for Audience purchases or other one-off buys
How to present your request
- Be concise: state account details, the action you want (cancel and/or refund) and the reason.
- Attach receipts and screenshots to speed up processing.
Common mistakes
Canceling the wrong subscription
A common error is cancelling an account tied to a different email or organisation.
Always check the account email and billing provider before cancelling.
Forgetting Apple/App Store billing rules
If you subscribed on iOS, cancelling in SurveyMonkey will not stop Apple billing.
Use the App Store subscriptions screen to cancel App Store‑billed subscriptions.
Expecting automatic refunds
Many users assume they will receive a refund when they cancel mid-period; SurveyMonkey does not provide automatic refunds outside the EU.
If you need a refund, gather documentation and submit a clear request explaining the legal or policy basis.
Comparative recap
Quick comparison
| Aspect | Web subscriptions | iOS (App Store) subscriptions |
|---|---|---|
| How to cancel | Cancel auto-renewal in your SurveyMonkey account settings | Cancel via Apple App Store > Subscriptions |
| Refund likelihood (NZ) | No automatic refund; refund only if legally required or by exception | Apple manages refunds for App Store purchases; SurveyMonkey does not control Apple refunds |
| Access after cancelling | Access to paid features until end of billing period | Access depends on App Store billing period; paid access continues until expiry |
| Notes | Use SurveyMonkey support for billing issues and document everything | Contact Apple Support for billing disputes and receipts from Apple |
Summary takeaway
Cancel via the correct billing channel, save receipts and know that refunds are limited outside EU consumer protections.
For Audience purchases or delivery failures, check SurveyMonkey's specific refund conditions.
After cancelling
Immediate steps
- Save copies of survey results, exports and any important data before downgrade.
- Confirm cancellation by checking your billing history or App Store subscription status.
Where to get help
- SurveyMonkey Help Center
- Apple support - subscriptions
- New Zealand consumer protection (govt)
- Trustpilot NZ reviews
- Capterra NZ reviews
Escalation
If you cannot resolve billing or service quality issues with SurveyMonkey, seek advice from New Zealand consumer authorities or your payment provider.
Document all contact attempts and decision letters for any formal complaint.
Address
International business office (for written notices)
SurveyMonkey International Business Office
SurveyMonkey Europe Unlimited Company, 5 School House Lane East, Dublin 2, D02 N279, Ireland
Tips for written cancellations
- Include account email, subscription details and a clear statement requesting cancellation.
- Send using a trackable method if you need proof of delivery.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.