Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Teamgantt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Teamgantt: Easy Method
What is Teamgantt
Overview
TeamGantt is a web-based project scheduling and Gantt chart tool designed to help teams plan, track, and manage projects visually.
It offers multiple plans, collaboration features, task management and integrations suitable for small teams up to enterprise accounts.
How it is delivered
TeamGantt is delivered primarily as a subscription service via the web, with companion mobile apps available through the App Store and Google Play.
Billing and subscription management differ by platform (web, iOS, Android), so cancellation steps depend on how you purchased the subscription.
How to cancel Teamgantt
Cancel web subscription
- Email support to cancel: contact support@teamgantt.com.
- Cancellation takes effect at the end of your current billing period; the account remains active until then.
- Reference your account email and billing details in the message to speed up processing.
Cancel mobile subscriptions (iOS / Android)
- App Store (iOS): Apple manages App Store subscriptions. Cancel via your Apple ID → Subscriptions in the App Store app.
- Google Play (Android): Cancel via Google Play Store → Subscriptions for the Google account used to purchase.
- TeamGantt support cannot directly cancel App Store or Google Play subscriptions on your behalf; contact Apple/Google if needed.
What happens when you cancel
Access and renewal
When you cancel a paid subscription, your subscription typically remains active until the end of the current paid period.
Automatic renewal is stopped; you will not be charged again after the billing period ends.
Data and account status
Your project data usually remains associated with your account while the account exists; export important data before the subscription ends.
If you have concerns about data deletion or retention, contact TeamGantt support to confirm timelines and request exports.
Will I get a refund?
TeamGantt refund policy
TeamGantt's Terms of Service state that refunds are not provided if you terminate or breach the Agreement before the end of a prepaid period.
For trial users: Premium trial is 14 days. You must cancel within that window to avoid being charged when the trial ends.
Exceptions and New Zealand law
- Under the New Zealand Consumer Guarantees Act (CGA), you may have remedies if the service is faulty, not fit for purpose, or not delivered with reasonable care and skill.
- Even if TeamGantt's terms say "no refunds," the CGA may still apply and cannot be contracted out of for consumers buying from a business.
Teamgantt plans and pricing
Standard pricing overview
Official pricing is listed in USD on TeamGantt's site. No public NZD pricing was found; NZD charges may vary with exchange rates or App Store pricing tiers.
Below is a summary of commonly advertised plans and prices (USD).
Price table
| Plan | Price (USD) | Billing period | Key features |
|---|---|---|---|
| Pro (per manager) | US$49.00 | Monthly | 20 projects per manager, unlimited tasks |
| Collaborator add-on | US$7.00 | Monthly | Per collaborator access |
| Standard / Lite | US$24.95 | Monthly | Flat rate up to ~5 users, unlimited projects/tasks |
| Advanced | US$29.95 | Monthly | Time tracking, baselines, workload, portfolio features |
| Unlimited Everything / Enterprise | US$799.00 | Annual | Unlimited managers/projects/collaborators, account manager, training |
Your consumer rights in New Zealand
Overview of the Consumer Guarantees Act (CGA)
The CGA applies to services supplied to consumers by businesses in New Zealand and guarantees services must be provided with reasonable care and skill.
Services must also be fit for purpose and provided within a reasonable time when no completion date is specified.
How CGA affects refunds and remedies
- The CGA can provide remedies (repair, repeat service, refund, or compensation) if the service is faulty or fails to meet guarantees.
- There is no automatic 14-day cooling-off right for digital subscriptions simply because you changed your mind.
- For more detail see consumer.org.nz - Consumer Guarantees Act.
Customer experiences
Positive feedback
Reviews on GetApp NZ and Capterra note that TeamGantt is easy to use and visually intuitive for planning and tracking projects.
Many reviewers praise responsive support and simple onboarding for teams.
Negative feedback
Trustpilot contains reports of bugs such as linked tasks not adjusting as expected, PDF export failures, and intermittent slow support responses.
These issues appear in some user reports; consider testing the features critical to your workflow before committing to a long-term plan.
Documentation checklist
What to prepare before contacting support
- Your TeamGantt account email and username.
- Subscription details: plan name, billing period, last invoice or payment date.
- Platform used to subscribe (web, App Store, Google Play).
Additional helpful items
- Screenshots of billing or account pages, confirmation emails, or error messages.
- A concise description of why you are cancelling or requesting a refund.
- Exported project data or a confirmation that you have backed up important files.
Common mistakes
Assuming support can cancel App Store / Google Play charges
A common mistake is contacting TeamGantt support to cancel subscriptions purchased via Apple or Google.
Apple and Google manage those subscriptions; cancellations must be done in the respective store settings to stop future charges.
Waiting until after billing to export data
Some users assume data will always remain accessible; if access ends at the billing period, you may lose convenient access to projects.
Always export or back up essential project data before cancellation completes to avoid unexpected loss of access.
Comparative recap
Plan comparison overview
The table below summarises key plans, prices, and cancellation/refund notes to help you compare options quickly.
Prices are listed in USD; NZ consumers should expect currency conversion via their payment provider or app store.
Comparison table
| Plan | Price (USD) | Best for | Cancellation & Refund notes |
|---|---|---|---|
| Pro (per manager) | US$49.00 / month | Small-to-medium teams needing multiple project managers | Cancel via support; no refunds for unused period under Terms - CGA exceptions may apply. |
| Standard / Lite | US$24.95 / month | Small teams (up to ~5 users) wanting flat-rate access | Cancel via support; trial window applies for avoiding charges. |
| Advanced | US$29.95 / month | Teams needing time tracking and portfolio features | Cancel via support; consider exporting time reports before access ends. |
| Unlimited / Enterprise | US$799.00 / year | Large organisations requiring unlimited seats and support | Enterprise cancellations may involve account manager; refunds per contract and CGA. |
| Collaborator add-on | US$7.00 / month | Per-collaborator access for occasional contributors | Cancel via support; billed monthly - check billing date for proration details. |
After cancelling
Immediate next steps
Export any essential project files, CSVs, or reports before your access ends to retain project history and task data.
If you used a mobile store subscription, verify the cancellation in your App Store or Google Play subscription settings.
Useful links and contacts
- TeamGantt Terms of Service
- TeamGantt help - trial information
- New Zealand - Consumer Guarantees Act (consumer.org.nz)
- Contact support: support@teamgantt.com
Address
Mailing address for correspondence
Groundbreaking Designs, LLC dba TeamGantt
1810 J York Rd., Suite 317, Lutherville-Timonium, MD 21093, United States
Notes about local addresses
No New Zealand-specific postal address was located. Use the US mailing address above for formal correspondence if required.
For subscription cancellation via App Store or Google Play, use the respective store settings rather than postal correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.