Cancel TIMELY online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Timely service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Timely: Easy Method
What is Timely
Overview
Timely is an appointment scheduling and business management platform designed for service businesses to manage bookings, clients and payments online.
It includes online booking, client management, point of sale and payment features and is used by New Zealand businesses and international customers.
Primary uses
Timely is commonly used for scheduling appointments, taking payments, tracking staff availability and managing client records.
It is offered as a cloud service accessible via web browser and mobile apps (iOS and Android).
How to cancel Timely
Cancel via the Web (recommended)
- Sign in to your Timely account on the web.
- Go to Settings > Subscription.
- Select "Downgrade or Cancel and delete my account." and follow the prompts.
- Do not rely on email or phone requests - these are not valid cancellation methods.
Cancel via App Store / Google Play
- Timely’s public Terms of Service do not specify App Store/Google Play cancellation steps.
- If you subscribed through Apple or Google, manage the subscription in your Apple ID or Google Play account according to their policies.
- Contact Apple or Google support for help with app-store billing if needed.
What happens when you cancel
Access and billing
Cancellation via the Timely web settings is immediate and stops further subscription charges.
If you cancelled through an app store, billing may follow Apple/Google timing - check your store subscription status.
Data and recovery
When you cancel via the account setting Timely deletes account content immediately and it cannot be recovered.
Before cancelling, export or back up client lists, appointments and invoices if you need records retained.
Will I get a refund?
TimelyPay and automatic refunds
TimelyPay refunds (full or partial) can be issued automatically on web and iOS payments.
Funds returned via TimelyPay typically reach the client in about 5 - 10 business days.
Invoice, vouchers and return policy
Invoice refunds (non‑TimelyPay) must be issued manually by the payment issuer by selecting a payment type and processing the refund.
Gift vouchers or packages are not refundable via the system; you must fill in a form to request help.
WithTimely’s return policy allows refund requests within 30 days of payment - if approved, refunds are processed in roughly 10 business days.
Timely plans and pricing
Plan overview
Specific plan names and prices vary by region, number of staff and features selected.
Confirm current New Zealand pricing in your Timely account or on Timely’s pricing page before subscribing.
Pricing table
| Plan | Monthly price (NZD) | Annual price (NZD) | Key features |
|---|---|---|---|
| Basic | Varies | Varies | Varies |
| Standard | Varies | Varies | Varies |
| Premium | Varies | Varies | Varies |
| Enterprise | Varies | Varies | Varies |
Your consumer rights in New Zealand
Change of mind / cooling-off
Under New Zealand guidance, businesses are not required to offer change-of-mind refunds unless they state a policy to do so.
If services have not been performed you may be able to cancel, but the business could still charge for work already done or committed costs.
Faulty services and the Consumer Guarantees Act
Under the Consumer Guarantees Act (CGA) services must be provided with reasonable care and skill; remedies include repair, re-performance or refund for faulty services.
CGA protections do not apply to business-to-business supplies in the same way; Timely is business‑oriented so CGA may not apply in every case.
Customer experiences
Positive feedback
Many users praise Timely for ease of use, intuitive interface and helpful, responsive support in New Zealand and internationally.
Reviews on sites like Capterra and GetApp often rate Timely highly for time‑tracking automation and productivity gains.
Negative feedback
Some users report limited phone support, unresolved bugs (for example navigation issues), and Android app limitations.
There are complaints that refunds and invoice refunds can be manual and administratively heavy, and that follow-up can be slow in some cases.
Documentation checklist
What to prepare before cancelling
- Account email and username.
- Subscription receipt or invoice number and payment date.
- Reason for cancellation (brief) and any supporting screenshots.
- Backup/export of client lists, appointments and reports you wish to keep.
For refunds or disputes
- Payment method details (TimelyPay transaction ID or card last 4 digits).
- Copies of receipts or invoices and any email correspondence about the issue.
- Completed request forms for vouchers/packages if required.
Common mistakes
Incorrect cancellation method
Many users attempt to cancel by emailing or calling support; Timely requires cancellation via the account settings on the web.
Relying on email or phone for cancellation can leave subscriptions active and lead to further charges.
Not backing up data or checking app-store subscriptions
Some customers cancel without exporting data and then lose client records because Timely deletes content immediately on web cancellation.
Others forget to cancel the subscription in Apple or Google if they subscribed via the app store, resulting in continued charges.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refunds | Data deletion | Notes |
|---|---|---|---|---|
| Web (Timely account) | Settings > Subscription > "Downgrade or Cancel and delete my account." | Depends: TimelyPay automatic; invoices manual; gift vouchers require form. | Immediate and permanent on cancellation via web. | Email/phone cancellation requests are not valid. |
| App Store / Google Play | Manage subscription in Apple ID or Google Play (not specified by Timely). | Likely follows Apple/Google refund policies; Timely does not detail these publicly. | May follow Timely account rules once the account is cancelled; check store/subscription status. | Follow the store’s cancellation and refund process; contact Apple/Google for billing issues. |
After cancelling
What to do next
Export or secure your business records before cancelling; once web cancellation is completed data cannot be recovered.
Check your bank or card statements and the App Store/Google Play subscriptions to ensure billing has stopped.
Helpful links and support
Timely help centre: https://www.timelyapp.com/help
Timely terms: https://www.timelyapp.com/terms
New Zealand consumer information: https://www.consumerprotection.govt.nz
Address
Postal address
Timely Limited, P.O. Box 147132, Ponsonby, Auckland 1144, New Zealand
Notes about physical locations
The Auckland P.O. Box is generally appropriate for cancellation correspondence; the BizDojo street address is Timely’s physical office if required.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.