Cancel Timely: Easy Method

What is Timely

Overview

Timely is an appointment scheduling and business management platform designed for service businesses to manage bookings, clients and payments online.

It includes online booking, client management, point of sale and payment features and is used by New Zealand businesses and international customers.

Primary uses

Timely is commonly used for scheduling appointments, taking payments, tracking staff availability and managing client records.

It is offered as a cloud service accessible via web browser and mobile apps (iOS and Android).

How to cancel Timely

Cancel via the Web (recommended)

• Sign in to your Timely account on the web.
• Go to Settings > Subscription.
• Select "Downgrade or Cancel and delete my account." and follow the prompts.
• Do not rely on email or phone requests - these are not valid cancellation methods.

Cancel via App Store / Google Play

• Timely’s public Terms of Service do not specify App Store/Google Play cancellation steps.
• If you subscribed through Apple or Google, manage the subscription in your Apple ID or Google Play account according to their policies.
• Contact Apple or Google support for help with app-store billing if needed.

What happens when you cancel

Access and billing

Cancellation via the Timely web settings is immediate and stops further subscription charges.

If you cancelled through an app store, billing may follow Apple/Google timing - check your store subscription status.

Data and recovery

When you cancel via the account setting Timely deletes account content immediately and it cannot be recovered.

Before cancelling, export or back up client lists, appointments and invoices if you need records retained.

Will I get a refund?

TimelyPay and automatic refunds

TimelyPay refunds (full or partial) can be issued automatically on web and iOS payments.

Funds returned via TimelyPay typically reach the client in about 5 - 10 business days.

Invoice, vouchers and return policy

Invoice refunds (non‑TimelyPay) must be issued manually by the payment issuer by selecting a payment type and processing the refund.

Gift vouchers or packages are not refundable via the system; you must fill in a form to request help.

WithTimely’s return policy allows refund requests within 30 days of payment - if approved, refunds are processed in roughly 10 business days.

Timely plans and pricing

Plan overview

Specific plan names and prices vary by region, number of staff and features selected.

Confirm current New Zealand pricing in your Timely account or on Timely’s pricing page before subscribing.

Pricing table

Your consumer rights in New Zealand

Change of mind / cooling-off

Under New Zealand guidance, businesses are not required to offer change-of-mind refunds unless they state a policy to do so.

If services have not been performed you may be able to cancel, but the business could still charge for work already done or committed costs.

Faulty services and the Consumer Guarantees Act

Under the Consumer Guarantees Act (CGA) services must be provided with reasonable care and skill; remedies include repair, re-performance or refund for faulty services.

CGA protections do not apply to business-to-business supplies in the same way; Timely is business‑oriented so CGA may not apply in every case.

Customer experiences

Positive feedback

Many users praise Timely for ease of use, intuitive interface and helpful, responsive support in New Zealand and internationally.

Reviews on sites like Capterra and GetApp often rate Timely highly for time‑tracking automation and productivity gains.

Negative feedback

Some users report limited phone support, unresolved bugs (for example navigation issues), and Android app limitations.

There are complaints that refunds and invoice refunds can be manual and administratively heavy, and that follow-up can be slow in some cases.

Documentation checklist

What to prepare before cancelling

• Account email and username.
• Subscription receipt or invoice number and payment date.
• Reason for cancellation (brief) and any supporting screenshots.
• Backup/export of client lists, appointments and reports you wish to keep.

For refunds or disputes

• Payment method details (TimelyPay transaction ID or card last 4 digits).
• Copies of receipts or invoices and any email correspondence about the issue.
• Completed request forms for vouchers/packages if required.

Common mistakes

Incorrect cancellation method

Many users attempt to cancel by emailing or calling support; Timely requires cancellation via the account settings on the web.

Relying on email or phone for cancellation can leave subscriptions active and lead to further charges.

Not backing up data or checking app-store subscriptions

Some customers cancel without exporting data and then lose client records because Timely deletes content immediately on web cancellation.

Others forget to cancel the subscription in Apple or Google if they subscribed via the app store, resulting in continued charges.

Comparative recap

Quick platform comparison

After cancelling

What to do next

Export or secure your business records before cancelling; once web cancellation is completed data cannot be recovered.

Check your bank or card statements and the App Store/Google Play subscriptions to ensure billing has stopped.

Helpful links and support

Timely help centre: https://www.timelyapp.com/help

Timely terms: https://www.timelyapp.com/terms

New Zealand consumer information: https://www.consumerprotection.govt.nz

Address

Postal address

Timely Limited, P.O. Box 147132, Ponsonby, Auckland 1144, New Zealand

Notes about physical locations

The Auckland P.O. Box is generally appropriate for cancellation correspondence; the BizDojo street address is Timely’s physical office if required.