Cancel TRADIFY online
Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Tradify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Tradify: Easy Method
What is Tradify
Overview
Tradify is a New Zealand - based job management and field service software designed for trade businesses. It covers quoting, scheduling, invoicing, timesheets and integrations with accounting systems.
Primary uses
Tradify is used by small to mid-sized contractors to manage jobs, communicate with customers and streamline billing. Pricing and terms are governed under New Zealand law.
How to cancel Tradify
Cancel via web (recommended)
- Sign in at the Tradify web app.
- Go to Settings → Plan & Billing → Cancelling Your Subscription.
- You may be offered training or a special offer; follow prompts if you wish to accept or decline.
- Confirm and select “Cancel Subscription” to complete cancellation.
Cancel by phone and app-store notes
- Alternatively cancel by calling Tradify New Zealand at +64 9 802 14648.
- Subscriptions purchased through the App Store (iOS) or Google Play must be managed and cancelled directly through those stores.
What happens when you cancel
Access after cancellation
Access typically continues until the end of your billing period. You should verify exact end dates in your account after confirming cancellation.
Billing and data
Tradify bills in arrears and pro‑rata. A final payment covers from the 1st of the month to the cancellation date and is processed on the 7th of the following month.
Export any data you need before losing access. Contact support if you require assistance exporting jobs, invoices or contacts.
Will I get a refund?
Official policy
Refunds are granted only at Tradify’s discretion under their Terms of Service. There is no automatic or statutory 14‑day cooling‑off refund stated in their published terms.
How to request a refund
- Write to billing@tradifyhq.com explaining the reason for your request (for example accidental additional users or deactivation issues).
- Provide account details, dates and supporting evidence to speed review.
Tradify plans and pricing
Pricing summary
Pricing below is NZ$ per user per month excluding GST, based on Tradify NZ pricing as of Jan 15, 2026.
Plan table
| Plan | Price (per user/month ex GST) | Billing period | Key features |
|---|---|---|---|
| Lite | NZ$48 | Monthly | Job management; Scheduling & Google Calendar sync; Quoting & Invoicing; Pricing & markups; Online & credit card payments; Email tracking; Accounting sync |
| Pro | NZ$52 | Monthly | All Lite features plus Custom Branding; Enquiry form & inbox; Customer communications history; Job photos & files; Recurring jobs; Templates; Timesheets; H&S forms; Compliance certificates |
| Plus | NZ$62 | Monthly | All Pro features plus SmartRead (AI) for bills; SmartWrite (AI); Service reminders; Job tasks; Purchase orders; Bulk invoicing; Reporting |
| Custom | Contact Tradify | Monthly | All Plus features with custom configuration for large teams |
Your consumer rights in New Zealand
Governing law and jurisdiction
Tradify’s Terms state they are governed by New Zealand law. Disputes are subject to New Zealand jurisdiction and arbitration rules under the Arbitrators’ and Mediators’ Institute of New Zealand.
Cooling‑off and statutory rights
New Zealand consumer law can provide a 14‑day cooling‑off for unsolicited agreements in some cases, but Tradify’s public terms and help materials do not confirm any automatic statutory refund rights.
- If you believe consumer law applies to your situation, you may seek independent advice or contact consumer authorities for guidance.
Customer experiences
Positive feedback
Many New Zealand users praise Tradify for ease of use, an intuitive interface, responsive customer support and a strong mobile app experience.
Negative feedback
Common complaints include limited custom reporting, performance slowdowns on large jobs, account‑management frustrations and occasional billing or cancellation issues.
Documentation checklist
Before you cancel
- Account email and username.
- Invoice and billing history for the current period.
- Exported data: customers, jobs, invoices, timesheets and attachments.
When requesting a refund or dispute
- Proof of payment and dates of any unexpected charges.
- Detailed description of the issue and any prior support case numbers.
- Correspondence with Tradify support or sales (screenshots recommended).
Common mistakes
Assuming App Store/Play cancellations happen through Tradify
Many users try to cancel in the Tradify web app when the subscription was purchased through Apple or Google.
Remember that App Store and Google Play subscriptions must be cancelled in those stores directly to stop recurring charges from those platforms.
Not exporting data or checking final bill
Some users lose access to important job or invoice data after cancellation because they did not export it first.
Also confirm the final pro‑rata billing details, as a final charge may be processed after cancellation (processed on the 7th of the following month).
Comparative recap
Quick comparison
The table below summarises key cancellation, billing and refund points for easy reference.
Recap table
| Topic | Web (Tradify) | Phone | App Store / Google Play |
|---|---|---|---|
| How to cancel | Settings → Plan & Billing → Cancelling Your Subscription | Call +64 9 802 14648 | Cancel via Apple App Store or Google Play subscription management |
| Final billing | Billed in arrears; pro‑rata final payment covering 1st to cancellation date; processed on 7th following month | Final billing same as web; confirm details with agent | Store receipts and terms govern store billing |
| Refunds | At Tradify’s discretion; request via billing@tradifyhq.com | Phone may assist but refund requests go through billing process | Refunds for store purchases follow Apple/Google policies |
| Data export | Export before cancellation via web app | Support can advise on export options | Data access depends on account linked to store purchase |
After cancelling
Steps to complete after cancellation
- Export customers, jobs, invoices, timesheets and attachments immediately.
- Confirm the cancellation confirmation email and final billing date in your account.
Helpful links and support
- Tradify - Cancelling Your Subscription
- Tradify Terms of Service
- billing@tradifyhq.com (email for refund requests and billing queries)
Address
Primary postal address
Tradify (for official correspondence and notices):
3 Arawa Street, Grafton, Auckland 1023, New Zealand
Phone and billing contact
New Zealand phone: +64 9 802 14648.
Billing email: billing@tradifyhq.com.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.