Cancel Trailforks: Easy Method

What is Trailforks

Overview

Trailforks is a trail-mapping and route-planning service aimed at mountain bikers and outdoor users. It provides maps, heatmaps, route syncing and additional features via a paid Pro subscription.

Main features

Features include offline map downloads, heatmaps, GPX exports and device syncing (for example, Garmin). Pro unlocks full worldwide access and extra tools.

How to cancel Trailforks

Cancel on the Trailforks website (trailforks.com)

• Sign in at trailforks.com.
• Go to Profile → Settings → Pro Subscription → Cancel.
• Cancellation stops auto-renewal; subscription stays active until the renewal date.
• See the official guide: Trailforks help (web).

Cancel on mobile platforms

• Google Play: Open the Play app → Profile → Payments & Subscriptions → Subscriptions → select Trailforks Pro → Cancel Subscription.
• iOS (App Store): Open the Settings app → tap your name → Subscriptions → select Trailforks Pro → Cancel Subscription.
• For iOS refunds or immediate cancellation you must contact Apple Support; Trailforks cannot process App Store refunds.

What happens when you cancel

Access after cancellation

If cancelled on trailforks.com or via the App Store/Google Play, auto-renewal is stopped. Your Pro access remains until the paid renewal date unless an immediate refund/cancellation is applied.

Data and account details

Your account, saved routes and contributed data remain unless you delete your Trailforks account. Cancelling only affects billing and Pro access, not your map contributions.

Will I get a refund?

General refund policy

Purchases made via trailforks.com or Google Play may qualify for a full refund if requested within 14 days of purchase or renewal.

Beyond 14 days, subscriptions are typically non-refundable under Trailforks' standard policy.

Apple App Store exceptions

• Purchases made through the Apple App Store (including trial auto-conversion) must use Apple's refund process.
• Trailforks cannot issue refunds for App Store purchases; contact Apple Support for iOS refunds.
• Immediate cancellation (access discontinued immediately) is possible only via trailforks.com or Google Play and only within 14 days.

Trailforks plans and pricing

Pricing overview

Below are approximate annual NZD prices derived from reported USD rates and an approximate conversion rate.

These are approximations and not official NZD prices; check the purchase page for final amounts.

Plans table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under New Zealand law, services must be of acceptable quality and fit for purpose. If Trailforks' service is faulty or not as described, the CGA can give you remedies even after the 14-day period.

Platform limits and refunds

• Purchases via Apple App Store are governed by Apple's terms; Trailforks directs users to Apple for refunds.
• If a platform's policy blocks a refund but the service is defective, you can still seek remedies under the CGA; keep records and contact the seller or your payment provider.

Customer experiences

Positive feedback

• Users report reliable performance, good Garmin integration and helpful map data for planning rides.
• Long-term users note improvements such as better position tracking and useful syncing of planned routes to devices.

Negative feedback

• Complaints include app instability, freezing, poor map interaction and legibility issues on some devices.
• Some users find the free version very limited and express frustration about UI/UX, battery use and missing trails.

Documentation checklist

What to gather before you cancel

• Account email and username used for the Trailforks account.
• Purchase receipt or order confirmation showing date and amount.
• Payment method used (credit card, Google Play, Apple ID).

Additional useful items

• Screenshots of subscription status or renewal date from the app or website.
• Subscription ID or transaction ID if available.
• Any communication with support, including dates and reference numbers.

Common mistakes

Mixing up purchase platforms

A common error is trying to cancel via Trailforks when the subscription was purchased through the App Store. App Store subscriptions must be managed through Apple Settings.

Expecting Trailforks to issue App Store refunds

Users sometimes expect Trailforks to refund App Store purchases. For iOS purchases, Trailforks cannot process refunds - Apple handles those requests.

Comparative recap

Quick platform comparison

The table below compares cancellation and refund handling for the main purchase paths.

Comparison table

After cancelling

Next steps

• Verify cancellation status in your Trailforks account or your platform subscriptions list.
• Keep receipts and screenshots in case you need a refund or a consumer rights claim.

Helpful links

• Cancel or change subscription on trailforks.com
• Cancel or change subscription on iOS/Android
• iOS trial and refund information

Address

Corporate mailing address

Outside Interactive Inc., 1600 Pearl Street, Suite 300, Boulder, CO 80302, United States.

Notes about contacting Trailforks

No New Zealand-specific postal address is publicly listed for Trailforks. Use in-app support or the help articles above for the fastest resolution.