Cancel Trainingpeaks: Easy Method

What is Trainingpeaks

Service overview

TrainingPeaks is a web and mobile platform for athletes and coaches to plan, track, and analyse training. It offers free accounts plus paid Premium and Coach editions with additional tools and features.

How users typically subscribe

Subscriptions are purchased either directly on the TrainingPeaks website or through mobile app stores (Apple App Store for iOS, Google Play for Android). Billing and refund rules differ by purchase channel.

How to cancel Trainingpeaks

Cancel via App Store (iOS)

• Open Settings on your iPhone or iPad.
• Tap your name, then Subscriptions, then select TrainingPeaks.
• Tap Cancel Subscription to stop future billing; Apple controls App Store subscriptions.
• See TrainingPeaks guidance: How to cancel your mobile subscription.

Cancel via Google Play (Android)

• Open the Google Play app and tap your profile icon.
• Go to Payments & subscriptions > Subscriptions and choose TrainingPeaks.
• Tap Cancel and follow prompts; cancellation is effective at the end of the current billing period.
• See TrainingPeaks guidance: How to cancel your mobile subscription.

Cancel via TrainingPeaks website (direct/web)

• Log in at TrainingPeaks.com.
• Go to Settings → Subscriptions & Payments → Manage Subscriptions → Cancel subscription.
• Canceling stops auto-renewal; the account will revert to the free tier after the current paid term ends.
• See TrainingPeaks account management: Account management and cancellations.

What happens when you cancel

Access after cancellation

If you cancel, you keep paid features until the end of your current billing term. After that date, your account automatically reverts to the free plan.

Billing and auto-renewal

Cancellation stops future automatic renewals; you will not receive further charges after the current paid period expires. For App Store purchases, Apple or Google handles billing and timing.

Data and account content

Your training data and account remain available on the free tier. Data is not automatically deleted when you cancel a subscription.

Will I get a refund?

TrainingPeaks (web/direct) refund policy

Athlete Edition purchased directly: full refund of the most recent payment is available if you cancel within 7 days of the initial purchase or renewal.

After 7 days, TrainingPeaks’ standard policy is no refund, but you can cancel to avoid future billing.

Mobile store (iOS/Android) refunds and exceptions

• iOS (App Store) purchases: refunds must be requested directly from Apple. TrainingPeaks cannot process App Store refunds.
• Google Play purchases: refunds are handled by Google Play according to their policies; TrainingPeaks does not control these refunds.

Other products and exceptions

• Coach Edition: full refund within 7 days of purchase on request; after 7 days, generally no refund.
• Training plans: refunds considered case-by-case; submit a written request within 24 hours of purchase.
• WKO software: possible full refund within 7 days of activation if all copies are deactivated.
• Coaching services: 30-day satisfaction money-back guarantee for coaching services.

Trainingpeaks plans and pricing

Pricing overview

TrainingPeaks pricing on the official site is typically shown in USD. App Store listings in New Zealand show specific NZ$ prices for mobile purchases.

NZ App Store pricing (examples)

Your consumer rights in New Zealand

Key statutory protections

In New Zealand, the Consumer Guarantees Act and the Fair Trading Act provide protections for goods and services that are faulty, not as described, or misleading.

How this affects refunds and cancellations

• Statutory rights may override or supplement TrainingPeaks’ stated refund policy if the service is faulty or misrepresented.
• If a misleading UI or a failure of promised features caused unintended charges, you may be entitled to remedies under New Zealand law.
• For App Store and Google Play purchases, platform operators must also comply with local consumer law, which can influence refund outcomes.

Customer experiences

Common negative reports

Some users on review sites report slow or unresponsive customer service when requesting refunds or cancellations.

Complaints include denied refunds even during trial periods, duplicate charges allegedly caused by UI issues, and inconsistent resolutions from support staff.

Positive and neutral notes

Many users find the platform useful for training planning and analytics when billing and features meet expectations.

Outcomes for refunds and support can vary by purchase channel (web vs App Store vs Google Play) and individual circumstances.

Documentation checklist

What to prepare before contacting support

• Account email and username used with TrainingPeaks.
• Date of purchase and the transaction amount.
• Order or receipt screenshot from TrainingPeaks, Apple, or Google Play.
• Copy of any relevant in-app screenshots that show misleading UI or feature issues.

Additional documentation for disputes

• Correspondence with TrainingPeaks support (email/thread history).
• Bank or card statement showing the charge if disputing duplicate billing.
• If seeking a statutory remedy, a clear statement of what was promised and how it failed to be provided.

Common mistakes

Canceling in the wrong place

Users often try to cancel on the TrainingPeaks website when the subscription was bought through Apple or Google Play. That does not stop store-managed renewals.

Always check where the payment was processed (App Store, Google Play, or direct) before following cancellation steps.

Missing time limits and incorrect refund expectations

Expecting a refund outside of the 7-day window (for direct purchases) is a frequent issue; TrainingPeaks generally does not refund after 7 days for direct Athlete Edition purchases.

For app store purchases, users may assume TrainingPeaks can issue the refund - but refunds must be requested from Apple or Google for those purchases.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

Keep confirmation emails or screenshots showing the cancellation and any correspondence with support.

Check your next bank or card statement to verify no further charges occur after the paid period ends.

Helpful links and contacts

• How to cancel mobile subscription: TrainingPeaks help
• Account management and cancellation: Account management
• Refund request information: Refunds & requests
• Coaching services refund policy: Coaching services guarantee
• Customer reviews and experiences (example): Trustpilot NZ

Address

Corporate mailing address

TrainingPeaks, LLC

Attn: Membership Cancellation

Physical location

285 Century Place

Louisville, CO 80027, United States