Cancel Trello: Easy Method

What is Trello

Overview

Trello is a web-based project management and collaboration tool that organises work into boards, lists and cards. It is widely used for task tracking, team collaboration and simple project planning.

Who manages Trello

Trello is offered by Atlassian and used globally, including users in New Zealand. Business billing and support are handled through Atlassian’s systems and regional offices.

How to cancel Trello

Cancel on the web (Workspace plans)

• Only Workspace administrators can cancel a Standard or Premium plan.
• Sign in to Trello on the web, go to Workspace → Billing → Cancel.
• The plan remains active until the end of the billing period and the Workspace reverts to the free tier. See Trello support: support.atlassian.com.

Cancel via mobile (iOS / Android)

• Mobile in-app subscriptions must be cancelled through the App Store or Google Play - they cannot be cancelled inside the Trello mobile app.
• iOS: Settings → [your name] → Subscriptions → Trello → Cancel.
• Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions → Trello → Cancel. Guidance: blog.seesubs.com.

What happens when you cancel

Access and features

After cancelling a paid Workspace plan, that Workspace will remain on the paid plan until the end of the current billing period. Once the period ends, the Workspace will revert to Trello’s free tier.

Account and data retention

Your boards, cards and attachments remain available under the free plan, subject to free-tier limits. Trello typically does not delete content solely because a paid plan was cancelled.

Will I get a refund?

Web purchases and short-term refunds

• Web purchases may be cancelled within 14 calendar days starting the day after the transaction date.
• To request a refund for a web purchase, send a clear cancellation request from the Trello account’s associated email to Trello support.
• If eligible, refunds for web purchases are issued via Stripe within 14 days. Source: plainandsimplesolution.com.

Workspace upgrades and partial periods

• Workspace upgrades may be eligible for refunds within the first 30 days of upgrading, per Trello’s billing policy: support.atlassian.com.
• Trello typically does not refund partially used billing periods. This is a common exception to refunds.

Trello plans and pricing

Pricing overview

Trello publishes official pricing in USD rather than NZD. Exact NZD amounts depend on current exchange rates and may vary by payment method.

Pricing note

If you need an estimate in NZD, convert the USD price using your bank or card provider’s exchange rate at the time of payment. Example conversions are illustrative and not official pricing.

Your consumer rights in New Zealand

Cooling-off and digital subscriptions

In New Zealand, consumers generally have a 14-day cooling-off right for digital subscriptions purchased online. Trello’s 14-day refund window for web purchases aligns with this right.

Automatic renewal and unfair practices

• Automatic renewal and clarity of cancellation are under scrutiny; failure to give clear notice or make cancellation straightforward may raise consumer protection concerns.
• If you believe renewal notices were inadequate or cancelling was made unduly difficult, you may seek advice from consumer protection agencies in NZ.

Refunds and service expectations

Trello typically does not provide refunds for partially used billing periods, which may conflict with some consumer expectations if the service was not delivered as promised.

Next steps for disputes

• Keep records of payment receipts, cancellation attempts and correspondence.
• Contact Trello support first, then consider NZ consumer protection resources if unresolved.

Customer experiences

Positive feedback

Users on Capterra NZ praise Trello for being intuitive, visually clear and effective for organising team work. Ratings note ease of use and value for money.

Examples include comments about flexibility and simple collaboration workflows. Source: capterra.co.nz.

Negative feedback

Some Trustpilot reviews report difficulties cancelling and continued charges after cancellation attempts, along with complaints about refund refusals and support responsiveness.

These reports highlight the importance of following the correct cancellation path (web vs. app stores) and keeping documentation. Source: nz.trustpilot.com.

Documentation checklist

Essential items to prepare

• Account email address associated with the Trello account or Workspace.
• Receipt or proof of payment and transaction date.
• Workspace name and ID (if cancelling a Workspace plan).

Additional helpful items

• Screenshots of billing statements or charges.
• Evidence of cancellation attempts or communication with support.
• For mobile subscriptions, proof of cancellation request via App Store or Google Play.

Common mistakes

Cancelling in the wrong place

Many users try to cancel paid subscriptions inside the Trello mobile app instead of cancelling through the App Store or Google Play. This does not stop future in-app billing.

Not being an administrator

Only Workspace administrators can cancel workspace plans on the web. Non-admin users who attempt cancellation will not be able to complete the process.

Assuming pro-rata refunds

Users often expect partial-period refunds when cancelling mid-cycle. Trello typically does not refund partially used billing periods, so check policy before assuming a pro-rata credit.

Comparative recap

Quick comparison

Takeaway

Use the correct cancellation path for your purchase method, keep records, and check Trello’s and the store’s refund policies before requesting a refund.

After cancelling

Confirm cancellation and monitor billing

• Check your Trello account or App Store/Google Play subscriptions to confirm cancellation status.
• Monitor bank or card statements for any continued charges and keep evidence if they occur.

Useful links and support

• Trello billing and cancellation guide: support.atlassian.com
• How to cancel Trello subscriptions via app stores: blog.seesubs.com
• Web purchase refund info: plainandsimplesolution.com

Address

Corporate contact

Atlassian Pty Ltd, c/o Atlassian, 350 Bush Street, Floor 13, San Francisco, CA 94104, United States.

Regional note

For APAC queries, Atlassian’s Sydney office serves the region; however, Trello cancellations and billing are handled electronically through Trello/Atlassian support channels rather than by post.