Cancel Undo: Easy Method

What is Undo

Overview

Undo is a mobile app/service operated by Malkarak OÜ that provides subscription-based services managed via app stores and a web account. It handles user accounts, SIM and number transfers in some markets and relies on app store billing for subscriptions.

Scope and operations

Undo appears to operate primarily outside New Zealand and uses third-party app stores for payments. Information about local New Zealand offices or postal addresses was not located.

How to cancel Undo

Cancel via iOS App Store

• Open Settings on your iPhone, tap your name, then tap Subscriptions.
• Find the Undo subscription and turn off auto‑renewal to stop future billing.
• Note: cancelling in the App Store stops future charges but does not refund the current paid period.
• More info: Undo - Your Questions.

Cancel via Google Play Store

• Open the Google Play Store app, tap your profile, then Subscriptions.
• Select Undo and cancel by disabling auto‑renewal to prevent future charges.
• Canceling stops future billing but will not refund the current paid period.
• Reference: Undo - Your Questions.

Cancel via Undo web account

• You can terminate your Undo account from within the app or web account settings.
• Account termination removes your account data but does not cancel app store subscriptions.
• To stop recurring charges you must cancel through the App Store or Google Play separately.
• See terms: Undo - Terms & Conditions.

What happens when you cancel

Service access and billing

When you cancel a subscription in the relevant app store, future auto‑renewal is disabled and you will not be billed after the current paid period ends.

You retain access to paid features until the current billing period expires, unless otherwise specified by the app store.

Account data and termination

Terminating your Undo account removes stored account data on Undo's systems per their terms.

Account termination does not automatically cancel app store subscriptions; billing will continue until you cancel via the store.

Will I get a refund?

Undo refund policy

Undo (Malkarak OÜ) states it cannot issue refunds or partial refunds for unused portions of memberships.

Undo refers payment and refund issues to the app stores since they do not hold payment details or control store refunds.

App store refund options and exceptions

• Apple App Store refunds in New Zealand are handled via Apple's "Report a Problem" site; consumers retain statutory rights under NZ law. Apple NZ - Report a Problem
• Google Play refunds are governed by Google's refund policy; contact Google Play support to request a refund for purchases made there.
• If you believe a statutory consumer right applies, state this when contacting the app store or your payment provider.

Undo plans and pricing

Available plans

Notes on pricing

No publicly available NZD pricing was found for an app called “Undo” in the New Zealand App Store (2024/2025).

Related listings (other apps named Undo) may show USD pricing elsewhere; check the app store listing you used for accurate pricing.

Your consumer rights in New Zealand

Statutory protections

New Zealand consumer protection laws apply to digital purchases and give consumers certain rights to remedies and refunds in specific circumstances.

Apple explicitly acknowledges that consumers in Australia and New Zealand retain rights under applicable consumer protection laws. Apple NZ - Report a Problem

How to exercise your rights

• If you seek a refund or remedy, contact the app store where you purchased the subscription (Apple or Google Play).
• Provide receipts, dates, device details and a clear explanation of the issue to support your claim.
• Consider contacting your bank or card issuer if you believe charges are incorrect after exhausting store remedies.

Customer experiences

Positive feedback highlights

• "Smooth number transfers and helpful support" - users reported phone support and smooth processes. Trustpilot
• "Easy e‑SIM process" - some users said e‑SIM setup completed quickly in one day. Trustpilot
• "Affordable and user‑friendly" - positive comments on clarity and cost by some reviewers. Trustpilot

Negative feedback highlights

• Delays during SIM transfers - reports of long waits when transfers did not complete smoothly. Trustpilot
• Registration problems during service outages - some users experienced multi‑day outages and difficulties registering.
• Unexpected additional fees - examples of failed payments leading to extra charges or confusion about notices.

Documentation checklist

Receipts and order details

• App Store or Google Play order confirmation email or receipt.
• Date and time of the purchase or renewal, and the billed amount.

Support evidence

• Screenshots of subscription status, error messages, or failed payment notices.
• Any correspondence with Undo support or screenshots of in‑app account termination.

Common mistakes

Cancelling the account but not the subscription

A frequent error is terminating the Undo account in the app or web portal while forgetting to cancel the subscription in the App Store or Google Play.

Account termination does not stop recurring charges; always turn off auto‑renewal in the store where you subscribed.

Expecting automatic refunds

Users sometimes expect Undo to refund unused time after cancelling, but Undo cannot issue refunds for app store purchases.

Refund requests must be made through the app store and may be subject to store and statutory rules.

Comparative recap

Quick comparison

Key takeaway

Always cancel the subscription in the app store where you paid; terminating your Undo account is a separate action that does not stop billing.

For refunds, contact the relevant app store and reference your receipt and statutory consumer rights if applicable.

After cancelling

Next steps

• Confirm the cancellation in your App Store or Google Play account and keep a screenshot or confirmation email.
• Monitor your bank or card statements to ensure no further charges appear after the current period ends.

Helpful links

• Undo - Your Questions
• Undo - Terms & Conditions
• Apple NZ - Report a Problem
• Google Play - Request a Refund

Address

Known locations

No valid New Zealand postal address for Undo was located. available public records and Undo pages indicate the operator is based outside New Zealand.

If you need to contact Undo

Use in‑app support channels or the information on Undo's website for account issues and data deletion requests.

For billing and refund requests, contact the App Store or Google Play store where you made the purchase. See Undo terms: Undo - Terms & Conditions.