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Cancellation service #1 in New Zealand
Undress is a subscription-based service that offers image-generation and related paid features through web and mobile platforms. Plans vary by image quality, credits, and processing priority.
The service is available on the web (undress.app) and through mobile app stores (Apple App Store and Google Play). Billing and cancellation methods depend on the platform used to subscribe.
For web subscriptions, cancellation via Profile stops future auto-renewal but your access continues until the end of the paid billing period.
For Apple and Google Play purchases, cancelling in the store settings prevents future renewals; access typically remains until the current period ends.
Cancelling a subscription does not necessarily delete your account or uploaded content. Retention and deletion policies are determined by Undress's account policies.
If you want data removed, check account settings or contact support via the app or website before cancelling if possible.
Web refunds must be requested within 24 hours of payment for undress.app. Refunds are denied if more than 20 tokens have been used.
When a refund is issued on the web, the subscription is immediately cancelled and access is revoked upon refund processing.
For Apple App Store purchases in New Zealand, consumers retain their statutory rights and refunds are handled through Apple (reportaproblem.apple.com).
Google Play refunds are handled by Google Play; timeframes and eligibility vary by Google policy and purchase timing.
| Plan | Price (USD) | Approx. NZD | Period | Features |
|---|---|---|---|---|
| Basic | USD 11.99 | ≈ NZ$19.80 (estimate) | Monthly | Medium quality, moderate credits |
| Standard | USD 24.99 | ≈ NZ$41.20 (estimate) | Monthly | High quality images, more credits, faster/no queue |
| Pro | USD 47.99 | ≈ NZ$79.20 (estimate) | Monthly | Premium credits, no watermark, fastest processing |
No NZD-specific official pricing was found in the verified sources; NZ estimates are approximate conversions from USD amounts.
App Store prices may differ because Apple applies regional pricing tiers; check the App Store listing for exact local costs.
Consumers in New Zealand are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
These laws guarantee certain rights for goods and services and prohibit unfair practices in trade and marketing.
Apple confirms that local consumer law protections cannot be excluded for App Store purchases; refunds and remedies must respect New Zealand rights.
If you believe your consumer rights were breached, raise the issue with the seller first, then contact Apple or Consumer Protection NZ for further steps.
Some customers (for iwearundress.com products) praise product quality, elegant design, fast delivery, and responsive support for clothing purchases.
These positive reviews highlight satisfaction with garment quality and helpful communication from sellers in some cases.
There are complaints about review platforms (Trustpilot) and concerns regarding review authenticity and moderation practices affecting visibility of customer feedback.
Specific complaints include unresolved return and refund requests for purchases related to "Undress Prototype Version 8" on certain sites, with customers reporting lack of response.
Users often cancel in the app but forget to cancel in the platform that billed them. For example, cancelling in the app does not cancel an Apple-billed subscription.
Always check where the payment was processed (web, Apple, or Google) and cancel in that place.
Another common error is missing strict refund windows: web refunds for undress.app must be requested within 24 hours and have token-usage limits.
Assume app-store refunds follow different processes and timelines and act quickly if you need a refund.
| Platform | How to cancel | Refund policy | Effect on access |
|---|---|---|---|
| Web (undress.app) | Profile → Unsubscribe on undress.app | Refunds within 24 hours; denied if >20 tokens used; refund cancels access immediately | Subscription remains active until end of billing period unless refunded |
| Apple App Store | Cancel via Apple ID Subscriptions in your Apple account settings | Refunds handled by Apple (reportaproblem.apple.com); NZ consumer rights apply | Auto-renew is stopped; access usually continues until period end |
| Google Play | Play Store → Profile → Payments & subscriptions → Manage → Cancel | Varies - check Google Play refund policy and support | Auto-renew is stopped; access usually continues until period end |
Refund eligibility and timelines differ significantly between direct web purchases and app-store purchases.
Keep receipts and act quickly when seeking refunds, especially for web purchases with short windows and token-use limits.
No verifiable New Zealand postal address was found for Undress in the verified sources.
Available information suggests the service may be based outside New Zealand (likely overseas). Use in-app support or the website for contact where possible.
If a physical address is required for a formal dispute or return, request it directly from Undress customer support and keep written records of the request.
If you cannot obtain a local address, consider raising the matter with your payment provider, app store, or New Zealand consumer authorities for further guidance.
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Written by Maya Bell
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.