Cancel Updoc: Easy Method

What is Updoc

Overview

Updoc is an online telehealth service that provides medical certificates, prescriptions, referrals and other consults via a web or app patient portal.

The service is subscription‑based or available as one‑off paid consults, with pricing shown in Australian dollars on their site.

How it works

Patients complete an online consult through the Updoc Patient Portal and receive documents or advice electronically.

Subscriptions are managed centrally through the Patient Portal rather than through app store billing controls.

How to cancel Updoc

Primary cancellation method

• Log in to the Updoc Patient Portal.
• Go to “Manage Subscription” → “Cancel My Subscription”.
• Verify the cancellation using the 6‑digit code sent to your email.
• Confirm cancellation. Cancellation is effective immediately across web and app.

If you cannot cancel in the portal

• If the portal route does not work, email contact@updoc.com.au requesting cancellation and include your account details.
• Do not rely on App Store or Google Play cancellation alone; Updoc indicates cancellations must be done in the Patient Portal.

What happens when you cancel

Access after cancellation

Cancellation is effective immediately, which typically ends access to subscription benefits straight away across web and app platforms.

Any ongoing consults already in progress should be completed, but new subscription features will stop.

Renewals and data

Auto‑renewal should stop once cancellation is confirmed in the portal. Check for a confirmation email or screenshot for your records.

Updoc retains account and consult records per their policies; request copies if you need them for your records.

Will I get a refund?

Official refund policy

Updoc’s help articles state they do not refund the unused portion of a subscription period if the service was made available to you, even if you did not use it.

There is no stated 14‑day cooling‑off period in their documentation for subscriptions.

Exceptions and practical steps

• Some users report refunds processed quickly after contacting Updoc or their bank; outcomes vary by case.
• If you believe the service was not provided (for example, no consult or no document issued), raise the issue with Updoc support and keep evidence.
• If you cannot resolve it with Updoc, consider disputing the charge with your payment provider or bank.

Updoc plans and pricing

Available plans (AUD)

Notes on currency and NZ customers

All listed pricing is in Australian dollars (AUD). No NZD pricing or localised New Zealand pricing was found in public information.

NZ customers should expect AUD billing or card conversion fees from their banks unless Updoc publishes NZ‑specific options.

Your consumer rights in New Zealand

Key laws that apply

In New Zealand the Consumer Guarantees Act (CGA) and Fair Trading Act protect consumers buying services.

Services must be supplied with reasonable care and skill and be fit for purpose; remedies may include repeat performance or a refund.

How to pursue a remedy

• Contact Updoc support first and keep written records of communications and evidence.
• If unresolved, contact your bank to dispute the charge and provide documentation.
• For guidance or to make a complaint, contact MBIE (Ministry of Business, Innovation & Employment) in New Zealand: consumerprotection.govt.nz.

Customer experiences

Positive feedback

Many users praise convenience and speed, often receiving certificates, prescriptions or referrals within minutes or under an hour.

Users also value avoiding travel and waiting rooms; clinicians are frequently described as professional and efficient.

Negative feedback

Common complaints include unintentional auto‑renewing subscriptions, difficulty cancelling, and unexpected charges attributed to confusing payment flows.

Some users report slow or unhelpful customer service, problems obtaining refunds, or issues with consult outcomes in a minority of cases.

Documentation checklist

Essential items to save

• Cancellation confirmation email or screenshot with date/time and your account details.
• Invoices, receipts or bank transaction records showing payments or renewals.
• Copies of medical certificates, prescriptions, referral letters or other documents issued.

Additional evidence to collect

• Emails or chat transcripts with Updoc support about the issue or refund requests.
• Screenshots of account subscription settings and the “Manage Subscription” page where possible.
• Any error messages or failed attempts to cancel via the portal.

Common mistakes

Not cancelling in the portal

Many users try to cancel through the App Store or Google Play. Updoc requires cancellation in the Patient Portal, so store cancellations may not stop access.

Missing verification and records

Failing to complete the 6‑digit email verification step will leave the subscription active. Always save the cancellation confirmation.

Assuming an automatic refund after cancelling is a common mistake; check Updoc’s policy and follow up if you expect a refund.

Comparative recap

Quick comparison table

After cancelling

Immediate steps

• Save your cancellation confirmation and any related emails or screenshots.
• Check your next bank/card statement to ensure no further renewals were charged.

Where to get help

• Updoc help article: How do I cancel my subscription?
• Email Updoc support: contact@updoc.com.au
• For New Zealand consumer guidance: consumerprotection.govt.nz

Address

Company address

Venture Startups Pty Ltd, 327‑329 Pitt Street, Sydney NSW 2000, Australia.

Notes for New Zealand customers

There is no New Zealand postal address publicly listed; available postal addresses are in Australia and the UK.

If you need to send documents, contact Updoc support to confirm the correct recipient and method.