Cancel Vecteezy: Easy Method

What is Vecteezy

Overview

Vecteezy is an online marketplace and subscription service for vectors, images and videos, offering both free and Pro tiers with downloadable assets.

Where it operates from

Vecteezy appears to operate from the United States and serves international customers, including New Zealand users.

The corporate office listed is Eezy Inc., 2413 Nashville Road, B13, Bowling Green, Kentucky 42101, United States.

How to cancel Vecteezy

Cancel via the Vecteezy website (direct)

• Sign in at the Vecteezy website and go to your Account Settings.
• Find Subscriptions or Billing and select Cancel subscription to stop auto‑renewal.
• Monthly plans can be cancelled anytime; follow on‑screen prompts to confirm cancellation.

Cancel via app stores (iOS and Android)

• iOS: open your Apple account in Settings → Subscriptions and cancel there. Vecteezy cannot cancel App Store subscriptions for you. See Apple subscription support.
• Android: open Google Play Store → Account → Subscriptions and cancel the Vecteezy subscription. Vecteezy cannot cancel Google Play subscriptions for you.

What happens when you cancel

Access after cancellation

Your access typically continues until the end of the paid period. You keep any assets you downloaded under the licence terms for that period.

Renewal and data

Auto‑renewal will stop after cancellation; you will not be billed again from that renewal date.

Account data (profile, download history) may remain per Vecteezy’s policies; export any records you need before closing accounts.

Will I get a refund?

General refund policy (web)

Monthly web subscriptions: a 30‑day money‑back guarantee applies if you haven’t downloaded more than three Pro files.

Annual web contracts: early cancellation typically requires paying 50% of the remaining contract balance unless local law requires otherwise.

Specific refund conditions and exceptions

• Web credits: if no purchased credits were used and you contact customer service within 14 days, you may be eligible for a refund.
• EU residents: you may cancel within 14 days for a full refund if you have not downloaded or licensed content.
• App store purchases: refunds for iOS and Android purchases are handled by Apple and Google respectively; follow their processes to request refunds.

Vecteezy plans and pricing

Plan types

Vecteezy offers free assets plus Pro subscription tiers billed monthly or annually and in‑app subscriptions via Apple App Store and Google Play.

Pricing and billing overview

Your consumer rights in New Zealand

Key protections

Under the Consumer Guarantees Act, services must be supplied with reasonable care and fit for purpose; digital subscriptions are covered unless legally excluded.

Unfair terms and platform purchases

• If cancellation or refund terms are misleading or unfair, the Fair Trading Act may provide remedies for New Zealand consumers.
• App Store and Google Play rules apply to platform purchases, but NZ consumer protections can sometimes override platform policies.

Customer experiences

Positive feedback

Users often praise Vecteezy’s large, high‑quality library and an easy interface for finding and downloading assets.

Subscribers mention good value, free vs Pro tier options, and quick access as benefits.

Negative feedback

Complaints include unexpected auto‑renew charges, difficulties cancelling before renewal, and perceived misleading billing for annual plans.

Some users raise concerns about AI‑generated content visibility and continued charges after uninstalling when subscription wasn’t cancelled through the platform.

Documentation checklist

What to gather before cancelling

• Account email and username used with Vecteezy.
• Subscription type (monthly, annual, credits) and last billing date.
• Order or invoice numbers and screenshots of subscription status if available.

What to request or keep after cancelling

• Confirmation of cancellation (email or screenshot) and any refund reference number.
• Records of downloaded licences and receipts for tax or proof of purchase.

Common mistakes

Not cancelling in the correct place

Many users think uninstalling the app cancels a subscription; app removal does not stop App Store or Google Play billing.

Missing timelines and evidence

Waiting too long to request a refund or not keeping receipts/screenshots makes disputes harder to resolve with Vecteezy or the platform.

Assuming annual refunds are automatic

Some customers expect full refunds after an early annual cancellation; Vecteezy’s terms often require paying 50% of the remaining contract unless local law says otherwise.

Comparative recap

Quick comparison of cancellation routes

After cancelling

Follow‑up steps

• Save the cancellation confirmation email or screenshot immediately after cancelling.
• Monitor your bank or card statements for any unexpected charges following cancellation.

Helpful links and contacts

• Vecteezy Join Pro / refund FAQ: Join Pro
• Vecteezy Terms (credits and refunds): Terms
• Apple subscription support: Apple support
• Google Play subscription help (manage purchases): Google Play help (third‑party guide)

Address

Corporate office

Eezy Inc., 2413 Nashville Road, B13, Bowling Green, Kentucky 42101, United States.

Notes on contacting

Vecteezy operates primarily online; direct postal cancellation addresses for New Zealand are not provided.

Use the account settings or platform subscription pages for immediate cancellation and follow up with customer support via the Vecteezy website if needed.