Cancellation Vecteezy: Easy Method

What is Vecteezy

Vecteezy is a digital marketplace offering vector graphics, photos and videos with both free and paid (Pro) licensing options. It provides an online editor, search tools, and subscription plans for unlimited downloads and commercial use under Vecteezy’s licensing terms.

How to cancel Vecteezy

• Web Pro subscription (Yearly or Monthly Unlimited): Sign in to your account on the Vecteezy website, open Account Settings or Billing, and select cancel/turn off auto‑renewal. For the official entry point see Vecteezy Pro. If you want a refund, contact support within 30 days and confirm you have downloaded fewer than 3 Pro files.
• Credits (one‑off packs): These are non‑recurring. If unused, contact Vecteezy customer service within 14 days of purchase to request a refund; see the terms.
• Annual contracts billed monthly: Follow usual cancellation steps but note Vecteezy’s policy: early cancellation commonly incurs a fee equal to 50% of the remaining contract balance; contact support for the exact calculation and next steps (see terms).
• Apple App Store subscriptions: You must cancel through Apple - Settings → [Your Name] → Subscriptions - not via Vecteezy. See Apple guidance at Apple Support.
• Google Play subscriptions: Cancel through Google Play - Play Store → Profile → Payments & subscriptions → Subscriptions → Cancel. Vecteezy cannot cancel Google Play subscriptions for you; see Google Play guidance.
• If Vecteezy support is required or you want a tracked paper notice, send a cancellation request via registered mail (recommended): Eezy Inc., Attn: Cancellation Dept, 2413 Nashville Road, B13, Bowling Green, Kentucky 42101, United States.

What happens when you cancel

When you cancel a Vecteezy subscription the service will generally stop auto‑renewal at the end of the current billing period; you typically retain access until that period expires. Downloads and license entitlements obtained before cancellation remain valid under the license terms. Vecteezy will retain account and transaction records in accordance with its policies; if you need data export or proof of purchase, download receipts and keep screenshots before losing access.

Will I get a refund?

Refund eligibility depends on how you purchased and the timing. For web‑based Pro subscriptions, Vecteezy offers a 30‑day money‑back guarantee for the most recent charge provided you have downloaded fewer than three Pro files. One‑off credits can be refunded if unused and requested within 14 days. Annual contracts billed monthly are generally non‑refundable except where local law requires otherwise and early termination may trigger a fee equal to 50% of the remaining balance. Subscriptions bought through Apple or Google Play are subject to those stores’ refund policies; Vecteezy cannot process those refunds directly.

Vecteezy plans and pricing

Your consumer rights in Canada

Canadian consumer protection law varies by province but generally protects against misrepresentation and unauthorized charges; federal rules (e.g., Competition Act) can also apply. There is no single mandatory nationwide cooling‑off period for digital subscriptions, so Vecteezy’s own policies (30 days for web Pro, 14 days for unused credits) are generally more generous than minimum statutory protections. If you believe a charge was unauthorized or misrepresented, you can dispute it with your payment provider, file a complaint with your provincial consumer protection office, or seek redress through small claims court where applicable.

Customer experiences

Reviews are mixed. Many users praise Vecteezy for a large library, easy search and good value - see high ratings on platforms such as Trustpilot, Capterra Canada and G2. However, some users report problems: unexpected charges or difficulty cancelling (particularly in older forum reports), concerns about AI‑generated versus artist content, and instances where file types or quality did not meet expectations. These mixed reports suggest that while the service often meets expectations, it’s important to track billing, save receipts and confirm cancellation status.

Documentation checklist

• Account email and username
• Order number(s) and invoice or receipt
• Date(s) of purchase and renewal
• Proof of downloads (number and filenames) if contesting a refund limit
• Payment method details (last four digits of card, PayPal transaction ID)
• Screenshots of account billing page showing subscription status
• Copies of email correspondence with Vecteezy support
• Registered mail tracking receipt if you send a written cancellation

Common mistakes

Users commonly try to cancel a subscription in the wrong place: App Store and Google Play subscriptions must be cancelled through those stores rather than via a vendor webpage. Another frequent issue is assuming any cancellation entitles them to a full refund - annual contracts billed monthly often carry an early‑termination fee (50% of remaining balance) under Vecteezy’s terms. Some customers fail to check how many Pro downloads they made before requesting a 30‑day refund (the policy requires fewer than 3). Finally, not saving receipts or screenshots can make disputes harder to resolve.

Comparative recap

After cancelling

After you cancel, keep copies of confirmation emails, billing screenshots and any support ticket numbers. Monitor your bank/credit statements for subsequent charges and contact your payment provider promptly if an unauthorized renewal occurs. If Vecteezy support does not resolve a disputed charge, escalate to your bank (chargeback) or to your provincial consumer protection agency. For subscriptions through Apple or Google, follow their refund and dispute processes (links below). Useful links: Vecteezy Pro signup/info, Vecteezy Terms terms, Apple support Subscriptions, Google Play guidance Cancel via Google Play.

Address

Eezy Inc., Attn: Cancellation Dept, 2413 Nashville Road, B13, Bowling Green, Kentucky 42101, United States. (If sending a written cancellation, use registered mail with return receipt to ensure tracking.)