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Cancel VIDEOLEAP
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Videoleap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Videoleap: Easy Method
What is Videoleap
Overview
Videoleap is a mobile and web video-editing app from Lightricks that offers tools like filters, multi-layer editing, and sound effects.
It is available on iOS, Android and directly via the Lightricks website, with in-app purchases and subscription options.
Main features
Features commonly include multi-layer editing, advanced filters, and pro effects unlocked through purchases or subscriptions.
Purchases are handled through the App Store, Google Play, or directly on Lightricks’ site depending on how you signed up.
How to cancel Videoleap
Cancel via iPhone (App Store)
- Open iPhone Settings → tap your name → Subscriptions → select Videoleap → Cancel Subscription.
- For details see the Lightricks help page: How do I cancel a subscription or free trial?.
Cancel via Android (Google Play)
- Open Google Play → Menu → Subscriptions → choose Videoleap → Cancel Subscription.
- Follow Google Play prompts to confirm cancellation; Google manages the subscription billing.
Cancel via Web (Lightricks site)
- Log into your Videoleap/Lightricks account → My Account → click the Cancel Subscription button above payment info.
- Cancellation via the web takes effect at the end of the current billing cycle.
Cancel by contacting support
- If you cannot cancel through the store or account, contact support@lightricks.com for assistance or questions about your subscription.
- Include proof of purchase, account email, and platform to speed the process (see Documentation checklist).
What happens when you cancel
Access and billing
When you cancel a subscription purchased on the web, access typically continues until the end of your current billing period.
Subscriptions purchased via App Store or Google Play remain active until their paid period ends, and those stores control renewals and billing.
Data and account
Cancelling a subscription usually does not delete your account or uploaded projects; you may retain account data unless you request deletion.
If you want account deletion, state this explicitly when contacting support so they can advise on data removal procedures.
Will I get a refund?
App Store and Google Play purchases
Refunds for purchases made in the App Store are handled strictly by Apple; you must request a refund through Apple's process.
Google Play purchases are refunded through Google Play’s support or the report-a-problem tool; Lightricks does not control these refunds.
Web purchases (Lightricks direct)
- Web purchases have a 14-day cooling-off period from the purchase date during which you can request a full refund.
- To request a refund within 14 days, email support@lightricks.com with proof of purchase; eligible refunds are processed within 14 business days.
- After the 14-day cooling-off window, cancellations stop future billing only; no refunds are provided for partial or unused periods.
See the Lightricks refund policy for details: Lightricks refund policy.
Videoleap plans and pricing
Pricing table
| Plan | Price (approx.) | Period / Type | Features |
|---|---|---|---|
| Videoleap unlimited access (approximate) | US$18.49 (USD listed; NZD equivalent not shown) | One-off in-app purchase (appears as one-off) | Unlock filters, multi-layers, sound FX & more |
| Other in-app purchases | Up to US$129.99 (USD listed) | Various (subscription, unlimited access, Pro) | Various tiers and feature sets |
Notes on display
The New Zealand App Store commonly lists in-app purchases in US dollars; exact NZD will depend on the App Store checkout exchange rate.
You may see NZ$ amounts during final App Store purchase checkout depending on currency conversion at the time of purchase.
Your consumer rights in New Zealand
Key laws
Under the Consumer Guarantees Act and Fair Trading Act, digital services must be of acceptable quality and not be misrepresented.
Misleading free-trial practices or unexpected automatic renewals may breach these laws and give you remedies.
Remedies and complaints
- The 14-day cooling-off period for web purchases is a voluntary Lightricks policy, not a statutory NZ requirement.
- Statutory rights may allow you to challenge unfair terms or seek remedies such as refunds if a service is faulty or misleading.
- If Lightricks does not resolve valid complaints, you can contact New Zealand consumer protection authorities (for example, the Commerce Commission).
Customer experiences
Reported positives
Some users report successful refunds after contacting support or after public complaints; a few reviews note refunds following negative feedback.
Positive reports show refunds can occur when issues are clearly documented and escalated.
Reported negatives
- Many reviewers report difficulty cancelling or slow/no responses from customer service.
- Complaints include unexpected renewals, charges after cancelling, and refusal of refunds even when cancelling during trials.
- Some users describe misleading free-trial practices and billing that does not match expectations.
Documentation checklist
What to gather
- Proof of purchase (receipt or order number).
- Account email and username used for Videoleap or Lightricks.
- Platform used to buy (iOS App Store, Google Play, or Lightricks website).
- Screenshots showing subscription status, billing charges, and any cancellation attempts.
Where to send
- Email support@lightricks.com for web refund requests and support inquiries.
- For App Store or Google Play refunds, use Apple’s or Google’s official refund processes (see links in Helpful links below).
Common mistakes
Cancelling the wrong way
Many users attempt to delete the app instead of cancelling the subscription; deleting the app does not stop in‑store subscriptions.
Always cancel through the App Store, Google Play, or the My Account page on the Lightricks site depending on where you subscribed.
Timing and trial errors
Another common error is assuming cancellation equals an immediate refund - cancellation typically stops future renewals but does not always trigger a refund.
Users also sometimes expect trial cancellations to prevent charges but forget to cancel in the store that manages the subscription.
Comparative recap
Quick comparison
The table below summarises cancellation routes and refund responsibility by platform to help you choose the right path quickly.
What to choose
If you subscribed via an app store, contact that store first for billing issues. If you subscribed on the web, contact Lightricks support for refunds within their 14-day policy.
| Platform | How to cancel | Who handles refunds | Typical outcome |
|---|---|---|---|
| App Store (iOS) | iPhone Settings → Your name → Subscriptions → Videoleap → Cancel | Apple (request refund via Apple) | Subscription stops at period end; refunds are decided by Apple. |
| Google Play (Android) | Google Play → Menu → Subscriptions → Videoleap → Cancel | Google Play (use Google refund tools) | Subscription stops at period end; refunds handled by Google. |
| Web (Lightricks) | Log into account → My Account → Cancel Subscription | Lightricks for web purchases (14-day cooling-off) | Cancellation ends future billing; refunds possible within 14 days if eligible. |
After cancelling
Follow-up actions
- Keep confirmation screenshots or emails showing the cancellation and any support correspondence.
- Monitor your bank or card statements for unexpected charges and raise disputes with your payment provider if needed.
Helpful links
- How to cancel a subscription or free trial (Lightricks)
- How to request a refund (Lightricks)
- Lightricks refund policy (web)
- Contact support: support@lightricks.com
Address
Company address
Lightricks Ltd
Building 5.4, Professor Racah St, Givat Ram Campus, Jerusalem, Israel, 91904
Where to send queries
There is no specific New Zealand postal cancellation address; cancellations are handled via the App Store, Google Play, the Lightricks website, or by emailing support@lightricks.com.
If you have consumer-rights concerns in New Zealand, consider contacting local consumer protection authorities for advice or to file a complaint.