Cancel VISME online
Cancellation service #1 in United States
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Visme service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Visme: Easy Method
What is Visme
Overview
Visme is a cloud-based visual content creation platform for presentations, infographics, reports, social graphics and more. It offers templates, media libraries, basic AI features and collaboration tools for individuals and teams.
Who uses it
Users range from solo creators and marketers to teams needing branded templates, analytics and workflow controls. A free plan is available for basic use, with paid Starter and Pro tiers adding advanced features and team capabilities.
How to cancel Visme
General guidance
How you cancel depends on where you purchased the subscription (App Store, Google Play, or Visme website). Follow the platform-specific steps below to stop auto-renewal.
Step-by-step cancellation steps
- iOS (App Store): Open iPhone Settings → tap your name → Subscriptions → select Visme App → Cancel Subscription.
- Android (Google Play): Open Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → select Visme App → Cancel subscription.
- Web / Desktop (Visme site): Sign in to your Visme account → Workspace Settings → Billing or Subscription area → click the “Cancel Subscription” button (visible only if auto-renew is active).
What happens when you cancel
Access and renewal
Cancelling stops auto-renewal; your paid subscription typically remains active until the end of the current billing period. After that period ends, your account will revert to the Free (Basic) tier unless you re-subscribe.
Data and workspace
Your projects and account data remain in your Visme workspace, but access to premium features, downloads or team controls is removed once the paid period expires.
Will I get a refund?
Visme refund policy (general)
Visme’s Terms & Conditions state that no refunds are provided for early termination once payment is received; pro-rated refunds are not available except in limited upgrading situations.
Exceptions and discretionary refunds
- Refunds are required only if Visme terminates service without cause before the end of a paid period.
- Visme may, at its sole discretion, offer refunds in other cases if you request one and meet posted requirements.
- Visme’s Help Center reiterates that premium subscriptions auto-renew and encourages trying a free account before upgrading.
Visme plans and pricing
Pricing table
| Plan | Price (approx NZ$) | Period | Key features |
|---|---|---|---|
| Starter Monthly | NZ$49.30 / month (approx) | Monthly | Unlimited projects, JPG/PNG/PDF downloads, no Visme logo, templates/assets, 1GB storage, AI credits, media library, forms, charts, PPT imports, premium templates, 3D animated objects, 24/7 support |
| Starter Yearly | NZ$20.83 / month (effective, billed annually) | Annual (effective monthly) | Same as Starter Monthly |
| Pro Monthly | NZ$100.30 / month (approx) | Monthly | All Starter features plus unlimited forms, expanded media library, AI credits, 5GB storage, full download options including PPTX, Brand Kit, workflows, analytics, collaboration, dynamic fields, privacy controls, 3D animated objects |
| Pro Yearly | NZ$42.08 / month (effective, billed annually) | Annual (effective monthly) | Same as Pro Monthly |
| Free (Basic) | NZ$0 / month | Free | Limited features, Visme branding on projects |
Pricing notes
These NZD figures are approximate conversions (1 USD ≈ 1.70 NZD) from Visme’s listed prices. Visme may bill in USD or local currency via platforms and final charges can vary by exchange rates or platform fees.
Your consumer rights in New Zealand
Key legal protections
Under New Zealand law (Consumer Guarantees Act and Fair Trading Act), digital services must be of acceptable quality and fit for purpose, and businesses must not engage in misleading conduct.
Implications for Visme users
- If Visme advertises “free” downloadable content but prevents actual use unless paid, that could be misleading under the Fair Trading Act.
- Denial of refunds for faulty or misleading products may conflict with the Consumer Guarantees Act; consumers are entitled to remedies if services fail to meet required standards.
- If you have billing problems (double charges or inability to cancel), you can complain to the Commerce Commission or pursue dispute resolution through your payment provider.
Customer experiences
Positive feedback
Many users praise Visme’s intuitive interface, extensive template library and ease of use for creating professional designs without deep design skills.
Capterra NZ reviews note modern templates, video integration and strong design tools; an overall rating of 4.5/5 was reported from 718 reviews.
Negative feedback
- Several users report difficulties unsubscribing, unexpected charges or a complicated cancellation UX.
- Some users claim inability to download work despite using “free” templates, describing this as deceptive advertising.
- Refund requests are frequently denied citing Visme’s refund policy, causing frustration for some customers.
- Occasional glitches and support delays have been reported on Capterra NZ.
Documentation checklist
What to gather before contacting support
- Account email and username used with Visme.
- Order receipt, invoice or payment confirmation showing date and amount.
- Payment method details and the transaction reference (bank/credit card or platform receipt).
- Screenshot(s) of the subscription page, billing screen or any error messages.
Platform-specific notes
- If purchased via Apple or Google, include the App Store / Google Play subscription receipt in your support request.
- If you need to escalate, keep records of all support correspondence and timestamps of cancellation attempts.
Common mistakes
Mistaking purchase platform
A common error is attempting to cancel on the Visme website when the subscription was bought via the App Store or Google Play. Platform purchases must be cancelled through the respective app store.
Expecting automatic refunds or pro-rata credits
Many users expect a prorated refund after cancelling; Visme’s terms state no refunds for early termination. Don’t assume a partial refund will be issued unless Visme explicitly agrees.
Not saving proof
Another frequent mistake is failing to save receipts or screenshots before contacting support. Without proof of charge or purchase platform, resolving disputes can take longer.
Comparative recap
Quick plan comparison
| Plan | Approx. NZ Price / month | Main benefits |
|---|---|---|
| Free (Basic) | NZ$0 | Basic creation with Visme branding; good for testing features before upgrading |
| Starter (Monthly / Yearly effective) | NZ$49.30 monthly or NZ$20.83 effective (annual) | Removes Visme logo, unlocks full templates/assets, basic downloads and modest storage |
| Pro (Monthly / Yearly effective) | NZ$100.30 monthly or NZ$42.08 effective (annual) | Team and brand features, advanced downloads, more storage, collaboration and analytics |
Which to choose
Choose Free to trial; Starter for individual content creators needing full downloads and templates; Pro for teams requiring brand controls and collaboration features.
After cancelling
Immediate actions
- Confirm cancellation in the platform you used (App Store, Google Play, or Visme workspace).
- Save local copies or exports of important projects before your paid period ends.
Helpful links
- Visme Help Center
- Manage Apple subscriptions
- Cancel a subscription on Google Play
- Commerce Commission New Zealand
- Visme Terms of Service
Address
Corporate mailing address
Easy WebContent, Inc. (DBA Visme)
9211 Corporate Blvd, Rockville, Maryland 20850, United States
Notes about New Zealand contact
No separate New Zealand postal address for Visme cancellations was located; use the US corporate address above or the Visme Help Center for support and billing queries.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.