Cancel Wevideo: Easy Method

What is Wevideo

Overview

WeVideo is a cloud-based video editing platform that offers browser and app access, stock media, and collaborative tools for creating and exporting videos.

Typical users

It is commonly used by educators, students, small businesses and novice editors, and integrates with services like Google Workspace and Chromebooks.

How to cancel Wevideo

If you purchased on the WeVideo website

• Log in at your WeVideo account on the web.
• Go to Manage Account (Account settings → Plan and Payment) and click Cancel Subscription to disable auto‑renewal.
• Follow on‑screen prompts to confirm cancellation. See the web cancellation page: wevideo.com.

If you purchased through a mobile store

• If purchased via the App Store (iOS), cancel through your Apple ID Subscriptions in Settings - you cannot cancel from the WeVideo site or app. See guidance: Apple/Google cancel help.
• If purchased via Google Play (Android), cancel in the Google Play Store: Payments & Subscriptions → Subscriptions → select WeVideo → Cancel Subscription. See play cancellation help: Google Play cancel guide.

What happens when you cancel

Access after cancellation

After cancelling, you retain access to premium features until the end of the current billing period.

You will not be charged again after cancellation, but current period charges remain your responsibility.

Renewal and data

Auto‑renewal is disabled once cancelled; existing projects and uploaded media remain in your account unless you delete them.

Exported files you already downloaded are unaffected; keep local backups of any important media before making account changes.

Will I get a refund?

WeVideo refund policy

WeVideo states that fees for plans and single downloads are non‑refundable. This applies to monthly, annual, Flex, Power, Pro/Unlimited plans and single downloads.

Reference: WeVideo refund policy.

Practical exceptions and what you can expect

• If you cancel mid‑period you will not receive a refund for that period; access continues until it ends.
• Statutory consumer rights in New Zealand may still apply if the service is faulty or not as described.
• If you purchased via Apple or Google Play, refunds and cancellation rules from those stores also apply and must be requested through those platforms.

Wevideo plans and pricing

Available plan types

WeVideo offers multiple plan formats such as monthly, annual, Flex, and tiered plans (Power, Pro/Unlimited), plus single downloads.

Pricing notes for New Zealand

Exact NZD prices were not located in official sources; App Store/Google Play regional pricing may vary and is calculated at purchase.

Your consumer rights in New Zealand

Statutory guarantees

Under New Zealand consumer law (Consumer Guarantees Act), digital services must be of acceptable quality, fit for purpose, and supplied with reasonable care and skill.

Persistent technical faults or misleading advertising can breach these guarantees despite a provider’s stated “no refund” policy.

Where to seek remedies

• You may complain to the Commerce Commission if systemic breaches occur.
• You can take individual disputes to the Disputes Tribunal for faults or unreasonable refusals to remedy a service.
• Statutory rights cannot be excluded by a supplier’s terms; keep evidence when pursuing a claim.

Customer experiences

Positive feedback

• Users often praise WeVideo’s user‑friendly interface, intuitive workflow and cloud editing, useful on Chromebooks.
• Reviewers note rich stock media, suitability for novices, and good G Suite integration on some platforms.

Negative feedback

• Some users report limited advanced features and a feeling that development is slow or modest.
• Complaints include slow uploads, editing lag, export quality issues, and problems when subscriptions change from free to paid.
• A New Zealand case noted unauthorized recurring billing from a child’s trial and poor refund response from support.

Documentation checklist

Account and purchase details

• Account email and username used to sign up.
• Subscription ID or plan name (Power/Pro/Unlimited/Flex if available).
• Where you purchased (WeVideo website, Apple App Store, Google Play).

Supporting evidence

• Payment receipts, credit card or bank statements showing charges and dates.
• Screenshots of subscription pages, cancellation confirmations, and any error messages.
• Records of communication with WeVideo support and dates of any attempted contacts.

Common mistakes

Trying to cancel in the wrong place

A frequent mistake is attempting to cancel via the WeVideo website when the subscription was bought through Apple or Google Play. Purchases through those stores must be cancelled in the respective store settings.

Expecting automatic refunds and missing evidence

Many users expect a pro‑rata refund after cancelling; WeVideo’s stated policy does not provide refunds for the current period. Not keeping receipts or screenshots makes disputes harder to resolve.

Assuming technical issues will be resolved without proof

Relying on informal complaints without documenting faults (dates, error messages, export failures) can limit leverage under NZ consumer law.

Comparative recap

Key contrasts at a glance

The table below summarizes how WeVideo behaves on common points that matter to NZ users and what to do next.

After cancelling

Next practical steps

Keep proof of cancellation (screenshots, confirmation emails) and retain access to project files until the billing period ends.

Export or back up any important projects and media to local storage before access changes.

Useful links

• WeVideo billing/cancellation help: Manage your subscription.
• WeVideo charge/cancellation page: wevideo.com charge info.
• New Zealand Commerce Commission: comcom.govt.nz.
• New Zealand Disputes Tribunal: disputestribunal.govt.nz.

Address

Corporate address

WeVideo Inc., 1975 West El Camino Real, Suite 202, Mountain View, California 94040, United States.

How to contact support

For account issues start with WeVideo support via the online help centre or support form; customers in New Zealand will usually need to cancel online or use the relevant app store for purchases made there.