Cancel Videoleap: Easy Method

What is Videoleap

Overview

Videoleap is a mobile and web video-editing app from Lightricks that offers tools like filters, multi-layer editing, and sound effects.

It is available on iOS, Android and directly via the Lightricks website, with in-app purchases and subscription options.

Main features

Features commonly include multi-layer editing, advanced filters, and pro effects unlocked through purchases or subscriptions.

Purchases are handled through the App Store, Google Play, or directly on Lightricks’ site depending on how you signed up.

How to cancel Videoleap

Cancel via iPhone (App Store)

• Open iPhone Settings → tap your name → Subscriptions → select Videoleap → Cancel Subscription.
• For details see the Lightricks help page: How do I cancel a subscription or free trial?.

Cancel via Android (Google Play)

• Open Google Play → Menu → Subscriptions → choose Videoleap → Cancel Subscription.
• Follow Google Play prompts to confirm cancellation; Google manages the subscription billing.

Cancel via Web (Lightricks site)

• Log into your Videoleap/Lightricks account → My Account → click the Cancel Subscription button above payment info.
• Cancellation via the web takes effect at the end of the current billing cycle.

Cancel by contacting support

• If you cannot cancel through the store or account, contact [email protected] for assistance or questions about your subscription.
• Include proof of purchase, account email, and platform to speed the process (see Documentation checklist).

What happens when you cancel

Access and billing

When you cancel a subscription purchased on the web, access typically continues until the end of your current billing period.

Subscriptions purchased via App Store or Google Play remain active until their paid period ends, and those stores control renewals and billing.

Data and account

Cancelling a subscription usually does not delete your account or uploaded projects; you may retain account data unless you request deletion.

If you want account deletion, state this explicitly when contacting support so they can advise on data removal procedures.

Will I get a refund?

App Store and Google Play purchases

Refunds for purchases made in the App Store are handled strictly by Apple; you must request a refund through Apple's process.

Google Play purchases are refunded through Google Play’s support or the report-a-problem tool; Lightricks does not control these refunds.

Web purchases (Lightricks direct)

• Web purchases have a 14-day cooling-off period from the purchase date during which you can request a full refund.
• To request a refund within 14 days, email [email protected] with proof of purchase; eligible refunds are processed within 14 business days.
• After the 14-day cooling-off window, cancellations stop future billing only; no refunds are provided for partial or unused periods.

See the Lightricks refund policy for details: Lightricks refund policy.

Videoleap plans and pricing

Pricing table

Notes on display

The New Zealand App Store commonly lists in-app purchases in US dollars; exact NZD will depend on the App Store checkout exchange rate.

You may see NZ$ amounts during final App Store purchase checkout depending on currency conversion at the time of purchase.

Your consumer rights in New Zealand

Key laws

Under the Consumer Guarantees Act and Fair Trading Act, digital services must be of acceptable quality and not be misrepresented.

Misleading free-trial practices or unexpected automatic renewals may breach these laws and give you remedies.

Remedies and complaints

• The 14-day cooling-off period for web purchases is a voluntary Lightricks policy, not a statutory NZ requirement.
• Statutory rights may allow you to challenge unfair terms or seek remedies such as refunds if a service is faulty or misleading.
• If Lightricks does not resolve valid complaints, you can contact New Zealand consumer protection authorities (for example, the Commerce Commission).

Customer experiences

Reported positives

Some users report successful refunds after contacting support or after public complaints; a few reviews note refunds following negative feedback.

Positive reports show refunds can occur when issues are clearly documented and escalated.

Reported negatives

• Many reviewers report difficulty cancelling or slow/no responses from customer service.
• Complaints include unexpected renewals, charges after cancelling, and refusal of refunds even when cancelling during trials.
• Some users describe misleading free-trial practices and billing that does not match expectations.

Documentation checklist

What to gather

• Proof of purchase (receipt or order number).
• Account email and username used for Videoleap or Lightricks.
• Platform used to buy (iOS App Store, Google Play, or Lightricks website).
• Screenshots showing subscription status, billing charges, and any cancellation attempts.

Where to send

• Email [email protected] for web refund requests and support inquiries.
• For App Store or Google Play refunds, use Apple’s or Google’s official refund processes (see links in Helpful links below).

Common mistakes

Cancelling the wrong way

Many users attempt to delete the app instead of cancelling the subscription; deleting the app does not stop in‑store subscriptions.

Always cancel through the App Store, Google Play, or the My Account page on the Lightricks site depending on where you subscribed.

Timing and trial errors

Another common error is assuming cancellation equals an immediate refund - cancellation typically stops future renewals but does not always trigger a refund.

Users also sometimes expect trial cancellations to prevent charges but forget to cancel in the store that manages the subscription.

Comparative recap

Quick comparison

The table below summarises cancellation routes and refund responsibility by platform to help you choose the right path quickly.

What to choose

If you subscribed via an app store, contact that store first for billing issues. If you subscribed on the web, contact Lightricks support for refunds within their 14-day policy.

After cancelling

Follow-up actions

• Keep confirmation screenshots or emails showing the cancellation and any support correspondence.
• Monitor your bank or card statements for unexpected charges and raise disputes with your payment provider if needed.

Helpful links

• How to cancel a subscription or free trial (Lightricks)
• How to request a refund (Lightricks)
• Lightricks refund policy (web)
• Contact support: [email protected]

Address

Company address

Lightricks Ltd

Building 5.4, Professor Racah St, Givat Ram Campus, Jerusalem, Israel, 91904

Where to send queries

There is no specific New Zealand postal cancellation address; cancellations are handled via the App Store, Google Play, the Lightricks website, or by emailing [email protected].

If you have consumer-rights concerns in New Zealand, consider contacting local consumer protection authorities for advice or to file a complaint.