Cancel WONDER online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Wonder service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Wonder: Easy Method
What is Wonder
Overview
Wonder is an app-based service available on iOS, Android and the web that offers premium features such as ad removal and advanced filters.
The service uses platform subscriptions (App Store, Google Play) and in-browser account management for web users.
Main features
Typical premium features include No Ads, See Who Likes You, Advanced Filters, and Boost Profile.
Pricing and exact feature bundles vary by platform and listing; Apple’s NZ App Store shows USD pricing only.
How to cancel Wonder
iOS (App Store)
- Open iPhone Settings → tap your name → Subscriptions → select Wonder App → Cancel Subscription.
- Cancelling via Settings stops future renewals; you retain access until the current billing period ends.
- Apple subscription support: Manage subscriptions - Apple Support.
Android (Google Play)
- Open Google Play → Profile → Payments & subscriptions → Subscriptions → select Wonder App → Cancel subscription.
- Cancelling in Google Play stops future renewals; you keep access through the paid period.
- Google Play subscription help: Manage subscriptions - Google Play.
Web (in-browser)
- Sign in to the Wonder website → go to Account or Subscription settings → Manage your subscription → Cancel.
- Cancellation on the website stops future renewals and usually leaves your account active until the period ends.
- If you cannot cancel online, use the contact options on the Wonder site or send a written request to the provider address below.
What happens when you cancel
Access after cancellation
After cancelling, your subscription remains active until the end of the current paid period unless the platform states otherwise.
You will lose access to premium features once the subscription period expires.
Renewal and billing
Cancelling stops automatic future renewals; you will not be charged again after the current term ends.
Make sure to confirm cancellation in your platform account to avoid unintended renewals.
Data and account status
Cancellation typically does not delete your account or personal data; account deletion is a separate action on the website or by contacting the provider.
If you need account deletion, follow the website process or send a written request to the postal address below.
Will I get a refund?
Platform refund windows
- iOS (App Store): You may request a refund within 24 hours of subscribing by contacting Apple Support via your Apple ID.
- Google Play: You may request a refund within 48 hours of subscribing by contacting Google Play Support.
- In‑App Purchases: Refund and void policies are tied to the platform; the developer cannot process refunds outside the platform timeframes.
Exceptions and remedies
Beyond the short platform refund windows, refunds may still be possible under consumer law if the service is not of acceptable quality or not fit for purpose.
If you believe the app breached your rights, you can pursue remedies under New Zealand consumer law (see the Consumer Rights section below).
How to request a refund
- For App Store purchases: request via Apple Report a Problem or contact Apple Support through your Apple ID.
- For Google Play purchases: request via Google Play Help → Order History → Request a refund or contact Play Support.
- Keep receipts, dates, and screenshots to support any refund request or dispute.
Wonder plans and pricing
Overview of plans
Pricing is listed in the App Store in USD for New Zealand users; Apple converts to NZD at purchase using its tiers and exchange rates.
Exact NZD prices are not provided in the listing and may vary at checkout.
Plan details
| Plan | Price | Period | Features |
|---|---|---|---|
| Wonder Premium | USD 4.99 - 149.99 (see Apple NZ App Store listing; no NZD price shown) | Not explicitly stated (likely various durations/items) | No Ads, See Who Likes You, Advanced Filters, Boost Profile |
Your consumer rights in New Zealand
Statutory protections
Under New Zealand law, services must be of acceptable quality and fit for purpose; these rights cannot be waived by terms of use.
Key statutes include the Consumer Guarantees Act and the Fair Trading Act, which may apply to digital services.
How this affects refunds and fixes
- If the app is faulty or not as advertised you may be entitled to remedies such as repair, replacement or refund under NZ law.
- Platform “no refund” statements do not extinguish statutory consumer rights in New Zealand.
How to pursue a remedy
Start by contacting the platform (Apple/Google) and the developer with evidence: receipts, screenshots, and a clear description of the issue.
If unresolved, you can seek assistance from Consumer Protection NZ or take further action under the relevant Acts.
Customer experiences
Reported negative experiences
Some users report the app is glitchy and filled with ads, based on community commentary (e.g., Reddit threads).
There are reports of lifetime‑pro upgrades being revoked and poor developer response in some cases.
Positive and neutral experiences
Many users experience straightforward subscription management via platform settings and continue to use the service without issue.
Not all users report problems; experiences vary by device, region and transaction method.
What to watch for
- Keep receipts and subscription confirmations to help with disputes.
- Check the App Store or Google Play listing carefully before purchasing for trial terms and pricing.
Documentation checklist
What to collect before contacting support
- Order receipt or purchase confirmation (email or platform order history).
- Date and time of subscription or charge and the platform used (Apple ID or Google account).
- Account email or username for your Wonder account and any screenshots showing the issue.
What to include in a complaint or refund request
- A clear statement of the requested outcome (refund, fix, account deletion) and relevant dates.
- Any correspondence with the developer or platform and reference/transaction IDs.
Common mistakes
Not cancelling in the right place
Users sometimes try to cancel inside the app but forget to cancel via the platform (App Store/Google Play) where the subscription was billed.
Always confirm cancellation in the platform account that charged you.
Missing refund windows
Many refund requests fail because they are submitted outside the platform time limits (24 hours for Apple, 48 hours for Google Play).
If the issue is quality-related, document the problem and pursue consumer remedies rather than relying on the short refund window.
Poor evidence collection
Not saving receipts, screenshots or dates reduces the chance of a successful dispute or refund.
Collect and retain transaction records before contacting support or lodging a complaint.
Comparative recap
Platform comparison
| Platform | How to cancel | Refund window | Notes |
|---|---|---|---|
| iOS (App Store) | iPhone Settings → [Your Name] → Subscriptions → Wonder App → Cancel | Request within 24 hours via Apple Support | Cancelling stops future renewals; Apple handles refunds |
| Android (Google Play) | Google Play → Profile → Payments & subscriptions → Subscriptions → Wonder App → Cancel | Request within 48 hours via Google Play Support | Cancelling stops future renewals; Google handles refunds |
| Web | Sign in on the Wonder website → Account/Subscription settings → Cancel | Refunds depend on platform or developer policies; developer cannot override platform rules | Cancellation on-site usually stops renewals; account deletion may require a request |
After cancelling
Confirm cancellation
After you cancel, check your platform subscription list or account settings to confirm the subscription status shows cancelled.
Keep a screenshot or confirmation email as proof of cancellation.
Where to get help
- Apple Support (subscriptions & refunds): https://support.apple.com/en-us/HT202039
- Google Play Help (subscriptions & refunds): https://support.google.com/googleplay/answer/7018481
- New Zealand consumer information: https://www.consumerprotection.govt.nz
Next steps if problems continue
If charges continue after cancellation, contact your payment provider and the platform immediately and provide transaction details.
If unresolved and you believe your statutory rights are breached, contact Consumer Protection NZ for guidance on remedies.
Address
Postal address for requests
PO Box 1520 Coolum Beach QLD 4573 Australia
Use this address for account-related written requests, including account deletion requests where the website process is insufficient.
Note on cancellations
Cancellation is primarily handled via the website or the platform where you subscribed; postal requests are generally used for formal account-deletion requests or where other channels fail.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.