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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Zapier service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Zapier: Easy Method
What is Zapier
Service overview
Zapier is a cloud automation platform that connects apps and services to automate workflows called "Zaps".
It runs integrations without manual coding, triggering actions across apps when specified events occur.
Who uses it
Individuals, small businesses and teams use Zapier to reduce repetitive work and link tools like Gmail, Google Sheets, Slack and CRMs.
Plans range from a free tier to paid plans with more tasks and advanced features for power users and teams.
How to cancel Zapier
Canceling a personal or Professional subscription (self-serve)
- Sign in to your Zapier account at https://zapier.com/app/settings/billing.
- Go to Billing & Plans (or Account & Billing) and choose the option to cancel or downgrade your plan.
- Follow the on-screen prompts to confirm cancellation and note the effective date shown in your account.
Canceling Team or Organization subscriptions
- If your plan is managed by an admin, the account admin must sign in and cancel from the organization's billing page.
- If you cannot access the admin account, contact Zapier support with proof of authority to request assistance.
- For complex enterprise setups or SAML SSO, open a support ticket via Zapier Support.
What happens when you cancel
Access and functionality
When you cancel, your paid features remain active until the end of the paid billing period.
After the billing period ends, your account will be downgraded to the free plan and paid Zaps or premium app access will stop.
Data, Zaps and backups
Zaps you created will be turned off if they require paid features or exceed the free plan limits.
You retain your account data and settings unless you explicitly delete your account; consider exporting important data before deletion.
Will I get a refund?
Typical policy
Zapier’s public practice has generally been to bill at the start of a paid period and not provide automatic prorated refunds for mid-period cancellations.
However, policies can vary and change; always check the billing page and the support articles linked from your account for the current terms.
Exceptions and how to request
- Refunds or credits may be granted in exceptional cases (billing errors, duplicate charges, or agreed mistakes).
- To request a refund, collect invoices and billing details and contact Zapier Support from their help page.
- Keep records of communications and transaction IDs when escalating a refund claim.
Zapier plans and pricing
Overview of common plans
Below is an approximate summary for commonly used plans; actual NZD charges depend on exchange rates and GST.
Zapier accepts NZD payments, but final amounts on your card will reflect real-time exchange rates and applicable taxes.
| Plan | Approx. price (NZ$) | Billing period | Tasks / Key features |
|---|---|---|---|
| Professional (annual billing) | approx. NZ$30/month | Monthly (billed annually) | 750 tasks/month, multi-step Zaps, premium apps, advanced tools |
| Team | likely above NZ$100/month depending on exchange rate and usage | Monthly (billed annually) | Everything in Pro, plus shared folders, roles, SAML SSO |
Notes on pricing
Estimates are based on 2025 market sources and may change. GST and currency conversion can affect the final billed amount.
For exact pricing, view your billing page or contact Zapier Sales via their website.
Your consumer rights in New Zealand
Key protections
Under New Zealand law, consumers have rights under the Consumer Guarantees Act and the Fair Trading Act that can apply to digital services.
These laws cover quality, accuracy of representations and remedies when services are not provided as promised.
Practical steps if you have a dispute
- Contact Zapier Support first and save all correspondence and invoices.
- If unresolved, seek independent advice or contact the New Zealand Commerce Commission or Citizens Advice Bureau for guidance.
- Consider using your payment provider to dispute charges if you believe billing was fraudulent or in error.
Customer experiences
Common positive reports
Many customers report that self-service cancellation through the Zapier dashboard is straightforward and immediate.
Users appreciate the platform’s flexibility and the ability to pause paid features until renewal.
Common challenges reported
Some organisations report needing support for team or enterprise cancellations, which can take longer than an individual cancellation.
Billing disputes sometimes require several exchanges with support and clear documentation to resolve.
Documentation checklist
Before you cancel
- Account email and login credentials for the billing admin.
- Recent invoices, payment receipts and transaction IDs.
- Exported backups of Zap configurations and linked app data if needed.
When contacting support
- Describe the issue, include account ID and exact timestamps of charges.
- Attach screenshots of billing pages or error messages where possible.
- If requesting refunds, list the charge amounts, dates and payment method used.
Common mistakes
Canceling from the wrong account
Users sometimes try to cancel from a secondary user account instead of the billing admin account, which prevents a successful cancellation.
Always confirm you are signed in as the account owner or billing admin before attempting cancellation.
Assuming automatic refunds or immediate access loss
Some customers expect immediate prorated refunds or immediate loss of paid features on cancellation; typically paid features remain until the period ends.
Check your billing date and the cancellation confirmation to know when access will change and whether a refund is owed.
Comparative recap
Quick plan comparison
| Plan | Approx. NZ$ price | Tasks / Usage | Best for |
|---|---|---|---|
| Professional (annual billing) | approx. NZ$30/month | 750 tasks/month | Individuals and freelancers needing multi-step Zaps and premium apps |
| Team | likely above NZ$100/month | Higher task limits; shared resources | Small to medium teams needing shared folders, roles and SSO |
Choosing what to cancel
If you use shared team features, coordinate with teammates before canceling to avoid unintentional disruption.
For single-user plans, review task usage and downgrade rather than cancel if you expect intermittent needs.
After cancelling
What to do immediately
- Export any Zap configurations and important logs before the end of your billing period.
- Download invoices or receipts for your records and tax purposes.
Helpful links
Address
Postal and registered office information
Zapier does not publish a specific New Zealand postal address for subscription cancellations.
The only NZ-registered entity address located is a registered office for Zapier Australia Pty Ltd; it may not accept cancellation requests on behalf of Zapier.
Registered office found
Grant Thornton New Zealand Ltd, L4, 152 Fanshawe Street, Auckland 1010, New Zealand (registered office for Zapier Australia Pty Ltd).
For cancellations and billing issues, use the in-app billing settings or contact Zapier Support via the links above rather than relying on the registered office address.