Service de résiliation N°1 en Belgium
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Beer52.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancel Beer52: Easy Method
What is Beer52
Service overview
Beer52 is a UK-based subscription service that delivers curated craft beers and related items to subscribers on a recurring schedule.
The company operates online sales and international deliveries, with terms and customer support administered from the UK.
How it applies to New Zealand customers
New Zealand customers can sign up and receive shipments, but Beer52 publishes prices in GBP and does not list NZD pricing publicly.
Customer service and formal terms are managed from the UK; cancellation and dispute processes follow Beer52's terms and relevant consumer protections.
How to cancel Beer52
Primary cancellation routes
- Phone: Call Beer52 on +44 131 285 2684 (Mon - Fri 9am - 5pm UK time) to request cancellation.
- Help Centre: Use Beer52’s Help Centre channels - email, Facebook Messenger or Twitter DM - to request cancellation.
- Postal correspondence: For formal notices you can write to the registered address: 8 Melville Crescent, Edinburgh, EH3 7JA, Scotland.
Step-by-step cancellation checklist
- Contact Beer52 support by phone or via the Help Centre; cancellation cannot be completed solely through an online account.
- Provide your account email, order/subscription number and clear cancellation instruction.
- Request written confirmation (email or message) and note the date and time of the cancellation request.
- Allow processing time: aim to cancel at least 24 hours before next payment, and preferably 3 working days before billing to be safe.
- If charged after cancellation, keep evidence and contact support; consider bank dispute or chargeback if unresolved.
What happens when you cancel
Access to future boxes
Cancellation stops future scheduled deliveries after the current billing period, depending on timing of your request and processing delays.
If cancellation is processed before the billing cut-off, the next payment and box should not be taken.
Renewal and account status
Your subscription will not renew after cancellation is confirmed; you may retain account access for order history and communications.
Keep your account details until you have confirmation and any necessary refunds processed.
Data and records
Beer52 will retain account and transaction records as required by their policies and law; you can request copies of your data via support.
Save copies of confirmation messages and cancellation receipts for at least the next billing cycle.
Will I get a refund?
General refund policy
Beer52’s terms state they do not accept returns or refunds for change of mind due to the perishable/time-sensitive nature of goods.
This no-return approach aligns with their interpretation of relevant regulations, though statutory rights still apply.
Exceptions and warranty claims
- Defective items are eligible for refund, replacement or repair under Beer52’s policy.
- Refunds usually cover goods only (not postage/packaging) and are processed within 30 days via cheque, bank transfer or card credit.
- There is a 21-day money-back guarantee option; opened items may reduce the refundable amount and return shipping is the customer’s responsibility.
How to request a refund
Report defective items to Beer52 support promptly and provide photos and order details to speed the claim.
Keep evidence of condition, dates and communication; ask for a timeline and preferred refund method when you lodge the complaint.
Beer52 plans and pricing
Available information
Beer52 publicly lists subscription prices in GBP on their site; there are no verified NZD pricing examples available from Beer52 for 2024 - 2025.
For New Zealand customers, final local costs may vary due to shipping, taxes and currency conversion applied at checkout or by your card issuer.
Quick pricing table
| Plan name | Billing frequency | Price (NZD) | Notes |
|---|---|---|---|
| Standard subscription | Varies | Varies | Prices published in GBP only; NZD amounts depend on conversion and shipping. |
| Gift or one-off boxes | One-off | Varies | Availability and pricing shown in GBP on Beer52 site. |
Your consumer rights in New Zealand
Statutory guarantees
Under New Zealand law, the Consumer Guarantees Act (CGA) requires goods to be of acceptable quality and fit for purpose.
If goods are faulty, you are generally entitled to a repair, replacement or refund from the supplier.
Subscriptions, perishable goods and change of mind
There is no universal NZ cooling-off period for online purchases; change-of-mind refunds are not automatically required for perishable goods.
Always check the seller’s stated terms, but you still retain rights if products are defective or not as described.
Escalation and remedies
- If Beer52 does not resolve a valid fault claim, contact your payment provider about a chargeback or dispute.
- For further help, contact Consumer NZ or a local consumer advocacy body to understand options and make complaints.
- Keep records of orders, communications and attempts to resolve the issue to support any complaint or chargeback.
Customer experiences
Positive feedback
Some New Zealand reviewers report helpful, friendly and efficient customer service when cancelling or resolving issues.
Examples include smooth cancellation experiences and responsive representatives who resolved specific problems.
Negative feedback
Other reviewers describe difficulty cancelling due to no online cancel option, limited phone hours and repetitive retention attempts.
Complaints also include accidental subscriptions from promotional offers, being charged after cancellation attempts, and alleged unauthorised price changes.
Documentation checklist
Information to gather before contacting support
- Account email and username used to subscribe.
- Order or subscription number for the most recent box.
- Payment details (last four digits of card) and date of last charge.
- Shipping address used for deliveries.
Evidence to keep after cancelling
- Screenshots or copies of cancellation requests, confirmation messages and timestamps.
- Photos of defective goods and any packaging if claiming a refund.
- Records of phone calls (date, time, representative name) and copy of any written replies.
Common mistakes
Assuming online self-serve cancellation is available
Many customers expect a one-click cancel option in an online account; Beer52 requires contact via phone or Help Centre channels, so attempts to cancel only online can fail.
Always use the specified support channels and request written confirmation to avoid misunderstandings.
Waiting too close to billing date
Waiting until the billing day can lead to an unwanted charge because terms require cancellation before the next payment date (by 11:59pm the day prior) and some terms request 3 working days' notice.
Allow extra time and confirm processing to prevent accidental renewals.
Not keeping proof of cancellation
Failing to record confirmation or saving messages can make disputes harder if you are charged after cancelling.
Keep screenshots, emails and call notes until the next billing cycle has passed and any refunds are completed.
Comparative recap
At-a-glance comparison
| Issue | Beer52 | Typical alternative subscription |
|---|---|---|
| Cancellation method | Phone or Help Centre contact required; cannot be completed fully online. | Many services offer online self-serve cancellation via account page. |
| Refunds for change of mind | No returns for change of mind for perishable goods; exceptions for defects. | Some alternatives provide short cooling-off or easy returns for non-perishable items. |
| Processing time | Allow 24 hours to 3 working days before billing; refunds up to 30 days. | Processing times vary; some competitors issue faster confirmations and immediate online status updates. |
After cancelling
What to monitor
Check your bank or card statement for any further charges and retain all confirmation evidence until the billing date has passed.
If you are charged after cancellation, contact Beer52 support immediately and provide your cancellation evidence.
Useful links and escalation
Address
Registered correspondence address
Beer52
8 Melville Crescent, Edinburgh, EH3 7JA, Scotland
Notes about local addresses
Beer52 does not publish a New Zealand-specific postal address; cancellations and support are most commonly handled by phone or Help Centre channels.
If you send postal correspondence, allow extra time for international delivery and include your account details and contact information.
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FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.