Cancel The Farmer'S Dog: Easy Method

What is The Farmer'S Dog

Overview

The Farmer's Dog is a subscription service that delivers fresh, human-grade dog food tailored by weight, age, and health needs. Meals arrive frozen or chilled and are portioned for daily feeding.

How it works

Customers create an account, receive a personalised meal plan and get regular deliveries on a schedule. Subscriptions auto-renew until cancelled and can be managed online or via support.

How to cancel The Farmer'S Dog

Web (official account/dashboard)

• Log into your account on The Farmer's Dog website or app.
• Go to Subscription or Account settings.
• Select "Cancel Subscription" and follow the prompts to confirm cancellation.
• Allow at least ~5 days before the next scheduled shipment to avoid another charge or shipment.

Phone or email support (all platforms)

• Email [email protected] with your cancellation request and account details.
• Or call the support line: +1 (646) 780-1957 to request cancellation.
• Support may offer alternatives such as pausing the subscription; there is generally no cancellation fee.

Third‑party (App Store, Google Play)

• If you subscribed through iOS or Google Play, cancel via your device's subscription settings, not the website.
• Follow Apple or Google Play's standard subscription cancellation flow in Settings → Subscriptions.
• App‑store subscriptions auto‑renew through the store; refunds or changes may be handled by the store.

What happens when you cancel

Access and upcoming shipments

Cancellation stops future scheduled deliveries but does not automatically recall items already shipped. Orders already dispatched are not refundable under standard policy.

Renewals and billing

The subscription will not renew after cancellation. Expect any charge already processed for a shipped order to remain billed unless an exception is granted.

Account data and reactivation

Your account and past order history typically remain accessible for a time after cancellation to enable reactivation or customer-service review.

Will I get a refund?

Trial box satisfaction guarantee

• First‑time customers can request a refund for the trial box within 14 days of receiving it by emailing [email protected].
• Refunds for eligible trial boxes are processed within about 10 business days and are limited to one per household.
• This trial refund does not apply to bulk orders, renewals, or third‑party purchases.

Ongoing subscription and shipped orders

• Subscription fees are generally not refundable once an order has shipped.
• Cancellation prevents future charges but does not reverse charges for items already dispatched.

Exceptions, credits and special cases

• In rare situations (e.g., payment for food not yet shipped), The Farmer's Dog may issue store credit to your account instead of a cash refund.
• If a product is faulty or causes harm, contact support promptly and gather documentation; refunds or other remedies may be considered.

The Farmer'S Dog plans and pricing

Plan overview

Publicly available plan and price details vary by pet size, recipe choice and delivery frequency. Exact costs are personalised during sign‑up.

Pricing notes

If specific plan or price information is not shown here, expect the service to calculate costs based on your dog's profile and chosen delivery cadence.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under New Zealand law, goods must be of acceptable quality and services performed with reasonable care and skill. The CGA gives you statutory rights that override company policy when goods or services are faulty.

How the CGA applies to subscriptions

• If food is unsafe, not fit for purpose, or misrepresented, you may be entitled to a refund, replacement or compensation even if the company says "no refunds".
• Keep evidence such as photos, receipts and vet reports to support any claim under the CGA.

How to seek redress in NZ

• Contact The Farmer's Dog support first and present your evidence and desired remedy.
• If unsatisfied, contact Consumer Protection New Zealand or seek free consumer advice for next steps, including mediation or formal complaints.

Customer experiences

Positive feedback

• Many customers report improved energy, digestion and coat condition, and say dogs enjoy the food.
• Responsive and caring customer service is noted by some, with exceptional handling in sensitive cases (e.g., bereavement gestures).

Negative feedback

• Common complaints include billing confusion, unpredictable delivery timing, freezer storage requirements and higher cost than dry kibble.
• Some customers report cancellation or refund issues and a few report serious pet health problems linked to specific batches; outcomes have varied.

Documentation checklist

Prepare these items before contacting support

• Account email and full name used on the subscription.
• Order number(s) and dates of the relevant deliveries.
• Payment receipts or bank/statement entries showing charges.
• Photos of the product, packaging and any damage or spoilage.

Evidence for health or safety complaints

• Detailed notes of symptoms and timelines for your pet.
• Veterinary records or a vet report if the pet was treated.
• Keep all unused product in case the company requests testing or return.

Common mistakes

Timing and notice issues

Waiting until the last minute to cancel can result in another shipment or charge. Aim to cancel at least ~5 days before the next scheduled delivery.

Assuming "no refunds" applies in all cases

Some customers assume no refunds are possible, but New Zealand consumer law may require a remedy for faulty or unsafe products. Don't rely solely on company policy statements.

Canceling the wrong way

If you subscribed via the App Store or Google Play, cancelling on the Farmer's Dog website will not stop the store subscription. Use the device's subscription settings for those purchases.

Comparative recap

Cancellation methods compared

The table below summarises the primary cancellation routes, expected steps and refund likelihoods. Use it to pick the fastest route for your situation.

Quick decision guide

Choose web/dashboard for direct control, email/phone for personalised help, and app‑store settings for device purchases.

After cancelling

What to expect next

After cancellation you should receive confirmation by email. Future scheduled deliveries will stop, but any order already shipped usually remains billed.

Helpful links and contacts

• Support email: [email protected]
• Trial box refund info (company page): Trial refund details
• General article on cancellation and policy: Subscription and refund overview
• Consumer rights in New Zealand: Consumer Protection NZ

Address

Mailing address (US headquarters)

The standard mailing address used for global customer correspondence is:

201 Varick Street, P.O. Box 984, New York, NY 10014, United States

Contact details

• Email: [email protected]
• Phone (US): +1 (646) 780-1957