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Cancel FACETORY
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Facetory service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Facetory: Easy Method
What is Facetory
Overview
Facetory (FaceTory) is a subscription and marketplace service that supplies sheet masks and skincare products, delivered regularly or sold as one-off items.
Subscriptions include boxed selections of masks and skincare; one-off marketplace orders are also available for purchase.
Service offered
FaceTory offers monthly and quarterly subscription plans and sells individual items through its marketplace channels.
Billing and subscription management are handled online via a FaceTory account or through the app store used to buy the subscription.
How to cancel Facetory
Cancel on the web (FaceTory account)
- Log into your FaceTory account.
- Go to "Manage Subscriptions".
- Select the active subscription and choose "Cancel".
- Future billing will stop; you remain responsible for the current paid cycle.
Cancel via mobile app stores
- iOS (App Store): Open Settings on your iPhone/iPad → tap your name → Subscriptions → select the FaceTory subscription → tap "Cancel Subscription" and confirm.
- Android (Google Play): Open the Google Play Store app → Menu → Subscriptions → find FaceTory → tap "Cancel Subscription" and confirm.
- If you prefer, you can also email support@facetory.com to request cancellation, but App Store and Google Play subscriptions must be cancelled through those platforms.
What happens when you cancel
Access and billing
When you cancel, future billing stops and no further subscription charges will occur after the current paid period ends.
You remain responsible for the ongoing paid cycle; cancelling does not refund the current month's charge when cancelled via the FaceTory account.
Account data and deliveries
Cancelling does not automatically delete your account or order history; your account data typically remains unless you request deletion from support.
If an order is already processed or shipped, delivery and fulfilment will usually continue under the original order terms.
Will I get a refund?
General refund policy
Refund eligibility depends on the purchase type and timing. FaceTory’s web subscription cancellation stops future charges but does not automatically refund the current billed month.
App-store managed subscriptions follow Apple or Google Play refund procedures and policies.
Key exceptions and how refunds work
- Web marketplace (non-subscription) orders: Unopened/unused items are eligible for return within 30 days after delivery; shipping costs are deducted from the refund.
- Subscription orders cancelled before a tracking number is issued: A full refund may be possible if you contact support immediately.
- Subscription orders after a tracking number is issued: Returns, refunds, or exchanges are not possible under FaceTory’s stated policy.
- If the seller made an error (wrong/damaged/missing items) additional shipping or handling fees may be covered.
Facetory plans and pricing
Plans and prices
| Plan | Price | Period | Features |
|---|---|---|---|
| 7 Lux (billed monthly) | USD 19.90 (~NZ$48.42 via SubscriptionBoxes.co.nz) | Monthly | 7 sheet masks + 1 - 2 bonus items |
| Lux Plus (billed quarterly) | USD 49.95 every 3 months | Quarterly | 5 - 6 skincare products + 5 - 6 sheet masks |
Notes about New Zealand pricing
FaceTory does not publish an official New Zealand store price in NZD. The NZ$48.42 example comes from a third-party site and likely includes shipping and markup.
Expect final NZ costs to vary by currency conversion, shipping and any regional fees.
Your consumer rights in New Zealand
Overview of the NZ law (CGA)
Under the New Zealand Consumer Guarantees Act (CGA), consumers are entitled to remedies if goods are faulty, not as described, or not of acceptable quality.
These statutory rights apply even where a seller's policy says no returns or no refunds.
How to exercise your rights
- If goods are incorrect, damaged or missing, contact FaceTory support within 7 days and provide evidence (photos, order number, tracking).
- If FaceTory does not resolve the problem, escalate to New Zealand consumer protection bodies such as Consumer Protection (NZ).
- Keep records of communications, receipts and any shipping/tracking information to support your CGA claim.
Customer experiences
Positive feedback
- Many users praise product variety, affordability and frequent promotions.
- Reviewers report generally fast delivery, protective packaging, and helpful reward/loyalty programs.
Negative feedback
- Some customers report missing packages or unresponsive service when seeking refunds or correcting resubscriptions.
- There are occasional reports of damaged or missing items and difficulty obtaining refunds after tracking numbers were issued.
Documentation checklist
For cancelling a subscription
- Account email and login details.
- Subscription name, plan and last billing date.
- Confirmation screenshot or confirmation email after cancellation.
For refunds or CGA claims
- Order number and date of purchase.
- Tracking number (if issued) and delivery date.
- Photos of damaged or incorrect items and packaging.
- Copies of communications with FaceTory support.
Common mistakes
Cancellation mistakes
Many customers assume cancelling the subscription will refund the current month; web cancellations stop future billing but do not refund the ongoing paid cycle.
Another common error is cancelling only in email or with support while forgetting to cancel via the App Store or Google Play, which will still bill if the subscription was purchased there.
Refund and claims mistakes
Waiting until after a tracking number is issued to request a refund often removes refund options under FaceTory policy for subscription orders.
Not keeping photos, receipts or timely communication makes CGA or refund claims harder to resolve; gather evidence promptly.
Comparative recap
Quick comparison table
| Topic | Web (FaceTory account) | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| How to cancel | Manage Subscriptions → Cancel in your FaceTory account | Settings → Subscriptions → Cancel (Apple handles billing) | Google Play Store → Subscriptions → Cancel (Google handles billing) |
| Refunds possible? | No refund for current paid cycle; marketplace returns possible within 30 days if unopened | Refunds handled via Apple policies; contact Apple for App Store purchases | Refunds handled via Google Play policies; contact Google for Play purchases |
| Ease of cancellation | Direct via account; immediate stop of future billing | Easy via device settings but Apple manages refunds | Easy via Play Store but Google manages refunds |
Key takeaways
Cancel via the platform where you purchased to ensure billing stops. For refunds, timing (before tracking) and evidence are crucial.
Know your NZ statutory rights under the CGA if goods are faulty, misdescribed or missing.
After cancelling
What to check immediately
Confirm you received a cancellation confirmation email or screenshot showing the subscription is cancelled.
Check next billing date on your account or App Store/Google Play to ensure no future charge appears.
Where to get help
Contact FaceTory support at support@facetory.com for account or order issues.
For App Store or Google Play purchase issues use Apple or Google support pages: Apple subscriptions and Google Play subscriptions.
Address
Facetory contact details
Support email: support@facetory.com.
Facetory does not publish a New Zealand postal address for cancellations.
Headquarters (international)
Public international address listed: 1900 Raymer Ave, Fullerton, CA, USA.
Use email support as the primary method for cancellation or refund requests from New Zealand.