Cancel Graze: Easy Method

What is Graze

Overview

Graze is a subscription snack service that delivers portions of nuts, dried fruit and mixed snacks to customers.

The service operates a subscription model where customers receive regular orders unless they cancel or pause their subscription.

Service in New Zealand

Graze provides service to New Zealand customers and publishes terms of service and refund/consumer information on its website.

Contact options for general correspondence include a PO Box in Auckland rather than a street address.

How to cancel Graze

Cancel via the website (recommended)

• Sign in to your account on the Graze website at graze.co.nz.
• Go to your account details or subscription page.
• Follow the on-screen option to cancel the subscription.

Important timing and other channels

• Notify at least 24 hours before your next order date to avoid being charged for that upcoming order.
• Graze does not offer cancellation via the App Store or Google Play - manage subscriptions directly on the Graze website.

What happens when you cancel

Access and future orders

After cancelling, your subscription will not renew for future orders once the cancellation takes effect.

If you cancel less than 24 hours before the next order date, you may still be charged for that upcoming order.

Account data and communication

Your account details and order history will typically remain accessible via your Graze account unless Graze states otherwise in their policies.

Graze may retain records for billing, customer service and legal purposes as described in their terms of service.

Will I get a refund?

Change of mind and standard returns

Graze does not accept returns for change of mind because products are perishable.

Standard returns for perishable items are not available under normal circumstances.

Damaged, faulty or non-compliant products

• If a product is damaged or fails to meet the guarantees under the Consumer Guarantees Act (CGA), Graze will replace the product or refund you for that item.
• Contact Graze customer service and provide evidence (photos, order details) when reporting a damaged or non-compliant product.

Graze plans and pricing

Pricing summary

No official NZD pricing was found for Graze in New Zealand in 2024/2025 in publicly available sources.

Where official pricing is not available, entries below use a placeholder to reflect unavailable data.

Plans table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Graze products sold in New Zealand are covered by the Consumer Guarantees Act 1993.

Under the CGA, if a product is faulty or not of acceptable quality you are entitled to remedy such as a replacement or refund.

Graze's stated compliance

• Graze's terms confirm they will replace or refund products that fail to meet the CGA guarantees.
• For damaged or non-compliant items, report the issue promptly and provide supporting details to request a remedy.

Customer experiences

Reported negative experiences

Some New Zealand customers reported quality issues including stale, old-smelling or shrivelled items and occasional rotten nuts.

There are also reports of dissatisfaction with customer service handling of quality complaints.

Context and company response

Graze's official policy is to comply with the CGA and to replace or refund non-compliant items.

If you experience a problem, document the issue and contact Graze so they can assess and provide the appropriate remedy.

Documentation checklist

What to gather before contacting Graze

• Order number and account email used to place the order.
• Photos of the product condition (damage, spoilage, foreign matter).
• Date and time you received the order and any relevant packaging information.

Additional helpful items

• Notes of any previous communications with Graze customer service.
• Bank statement or payment confirmation if you are seeking a refund for a charged order.

Common mistakes

Timing-related errors

A common mistake is cancelling less than 24 hours before the next order date and then being surprised by a further charge.

Always check your upcoming order date in your account and allow at least a 24-hour buffer before that time to cancel.

Assuming app-store cancellation and returns

Trying to cancel via the App Store or Google Play will not cancel a Graze subscription - cancellations must be done on the Graze website.

Expecting a regular returns policy for perishable items is another frequent mistake; Graze does not accept change-of-mind returns for food.

Comparative recap

Quick comparison table

After cancelling

Follow-up actions

Confirm the cancellation by checking your Graze account and any confirmation emails you receive.

If you were charged for an order placed before the cancellation took effect, check whether you can pause or manage that specific shipment instead.

Helpful links and contacts

Graze Terms of Service and refunds information: Graze Terms of Service.

Reviews and customer experiences (example): Graze on Trustpilot NZ.

Address

Mailing address

For postal correspondence use Graze's PO Box:

PO Box 1204, Shortland Street, Auckland 1052, New Zealand

Notes on postal contact

Graze provides a PO Box for general contact; there is no listed street address for cancellations.

Cancellation is processed via the website - postal mail may be used for formal correspondence if needed.