Cancel My Food Bag: Easy Method

What is My Food Bag

Service overview

My Food Bag is a New Zealand meal kit and grocery delivery service that sends recipes and pre-portioned ingredients to subscribers.

The service aims to save time on meal planning and reduce food waste by providing locally sourced ingredients and recipe guidance.

How it works briefly

Customers choose a plan, select recipes or allow the service to curate meals, and receive weekly deliveries to their chosen address.

Orders lock at midnight on Monday each week and sourcing and packing begin immediately after that cut-off.

How to cancel My Food Bag

Online cancellation steps

• Log in to your account on the My Food Bag website or app.
• Go to "Customise" → select "Cancel Subscription".
• Follow the on-screen prompts, click "Continue Cancellation", and confirm the cancellation.
• Wait for the cancellation confirmation email from My Food Bag.

Key timing and platform notes

• All cancellations or skips must be made before 11:59 pm (midnight) on Monday before the relevant delivery week.
• No separate cancellation process exists for App Store or Google Play - use the website/app route above.
• After the Monday midnight cut-off sourcing begins and cancellations or skips are not accepted.

What happens when you cancel

Access and future deliveries

After you confirm cancellation, your subscription will not renew for future weeks beyond the last active delivery you have paid for.

If you cancel before the weekly cut-off, your upcoming deliveries will be stopped; after the cut-off, the next delivery will still be processed.

Account and data handling

Your account information and order history remain accessible unless you request account deletion through customer support.

Any credits issued remain in your account for their valid period (see refund section) and are non-transferable.

Will I get a refund?

When refunds or credits are available

• Refunds or credits may be issued for incorrect products delivered, damaged or missing products, poor-quality ingredients, or delivery errors outside your control.
• Refunds can be issued back to your payment card or provided as account credit.
• Credits are valid for up to 12 months, non-transferable and not redeemable for cash.

When refunds are not available and timing

• Refunds are not given for accidental orders or a change of mind.
• Orders placed through the My Food Bag Shop (one-off products) cannot be cancelled or refunded once payment is processed, though changes may be attempted subject to availability.
• Refunds are processed immediately by My Food Bag but may take up to 10 business days to appear in your account depending on banking processes.

My Food Bag plans and pricing

Overview of plan types

My Food Bag offers multiple plan structures (e.g., family, classic, easy) that vary by meals per week and serving sizes.

Specific prices and available plans depend on current offers and selections on the website.

Typical plan comparison

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

My Food Bag’s terms explicitly preserve your rights under the New Zealand Consumer Guarantees Act (CGA).

The CGA may entitle you to remedies if goods are faulty, not of acceptable quality, or do not match their description.

How CGA interacts with My Food Bag policies

• Refunds, replacements, or credits may be offered under both My Food Bag policy and the CGA for damaged, spoiled, or incorrect goods.
• Change-of-mind or accidental order exclusions do not override your CGA rights if goods are defective.

Customer experiences

Positive experiences

Many customers praise My Food Bag for convenience, time saved in meal planning, and easy-to-follow recipes.

Reviewers often highlight fresh, locally sourced ingredients, generous portions, and good variety including kid-friendly meals.

Negative experiences

Common complaints include delivery delays, order inaccuracies, and variable ingredient quality such as tired vegetables or tough meat.

Some customers report poor customer service experiences and issues with cancellations or ongoing charges after cancelling.

Documentation checklist

Information to gather before contacting support

• Order number and delivery date for the affected delivery.
• Photos of incorrect, damaged, missing, or poor-quality items.
• A clear description of the problem and your preferred remedy (refund, credit, replacement).

Additional helpful details

• Details of your account email and payment method (last four digits of card if relevant).
• Any prior communication or case reference numbers from customer support.

Common mistakes

Missing the cut-off time

A frequent mistake is attempting to cancel or skip after 11:59 pm on Monday; sourcing starts immediately after the cut-off so changes are not accepted.

Always check the weekly cut-off in your account and set reminders if you plan to pause or cancel.

Expecting change-of-mind refunds

Many customers expect refunds for accidental orders or change of mind, but My Food Bag does not provide refunds in these cases.

If the issue is product quality or delivery error, document and report it promptly to seek a refund or credit under policy or CGA rights.

Comparative recap

Key policy comparison

After cancelling

What to expect next

After cancellation you should receive a confirmation email. Keep that email as proof of cancellation.

If you expected a cancellation before the cut-off and were still charged, contact customer support with your documentation.

Helpful links and contacts

• How do I cancel my subscription? (My Food Bag Help)
• Refund & Cancellation Policy (My Food Bag Help)
• Shop returns & terms (My Food Bag)

Address

Corporate correspondence

For formal correspondence, use the company head office address below.

Mailing address

My Food Bag Limited, Level 3, 56 Parnell Road, Parnell, Auckland 1052, New Zealand.