Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Home Chef service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Home Chef: Simple Process
What is Home Chef
Service overview
Home Chef is a meal-kit and prepared-meal delivery service that supplies recipes and ingredients for home cooking.
The service is US‑based and operates online through its website and mobile apps for managing subscriptions, deliveries, and support.
How it works for customers
Customers choose recipes, set delivery schedules, and receive boxes with ingredients and instructions.
Accounts are managed online; subscription controls include skipping weeks, pausing, or cancelling the service.
How to cancel Home Chef
Cancel via website (recommended)
- Log in at the Home Chef website or open the app and go to Account Settings.
- Click "Pause My Account" - this functions as the cancellation option.
- Complete the cancellation confirmation screen and wait for a confirmation email; the cancellation is processed only after confirmation is received.
- Reference: Home Chef support article.
Cancel via mobile platforms and other notes
- If you signed up through the Apple App Store, cancel via iOS Settings > your Apple ID > Subscriptions > Home Chef.
- If you signed up through Google Play, cancel via the Play Store > Subscriptions > Home Chef.
- Note: cancelling from the app (iOS or Android) does not always terminate the Home Chef subscription; if in doubt, cancel on the website and confirm by email.
What happens when you cancel
Access and account state
When you pause (cancel) your account, you will no longer be billed for future scheduled deliveries after the cancellation is processed.
Keep the confirmation email as proof that the change was accepted by Home Chef.
Renewals and data
Once cancelled/paused, your subscription will not renew automatically for upcoming deliveries beyond the processed week.
Home Chef retains account data per its policies; check their terms for specifics on data retention and account reactivation.
Will I get a refund?
Refund entitlements and timing
Home Chef offers either an account credit (redeemable through your account) or a monetary refund when you are not satisfied with delivered products.
Requests must be made within 7 days of delivery by emailing support@homechef.com.
Exceptions and skipped deliveries
- If you cancel or skip a delivery before the cutoff and can provide documentary proof, you can receive a full refund or credit (including shipping charges).
- Refunds and credits for eligible cases are generally processed within 30 days.
- There is no automatic 14‑day cooling‑off right for general change of mind; refunds are tied to defects, dissatisfaction, or properly documented skipped/cancelled deliveries.
Home Chef plans and pricing
Available in-app purchase
The Home Chef app is free to download. The only listed in-app purchase is an ad-free VIP membership.
Details are shown below; prices are provided in New Zealand dollars where available.
Pricing table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Ad‑Free VIP membership | 0.49 | two months | Removes advertising for uninterrupted browsing |
Your consumer rights in New Zealand
Statutory guarantees
Under the New Zealand Consumer Guarantees Act 1993, consumers have non‑excluded rights such as guarantees of acceptable quality and fitness for purpose.
Businesses cannot contract out of these statutory guarantees for goods or services supplied in New Zealand.
Remedies available
- If goods or services fail to meet guarantees you may be entitled to a repair, replacement, or refund depending on the issue.
- Keep evidence (photos, order numbers, delivery records) to support any claim under the Consumer Guarantees Act.
Customer experiences
Positive feedback
Many customers praise Home Chef for recipe variety, clear instructions, flavours, and convenience that reduce meal planning stress.
Some reviewers report consistently good service and responsive customer support resolving specific issues.
Negative feedback
Common complaints include missing or incorrect ingredients, poor-quality produce, damaged proteins, and packaging or delivery problems.
Some customers report difficulty cancelling subscriptions, confusing use of "pause" versus "cancel", and unreliable carriers causing late or unsafe delivery of perishables.
Documentation checklist
Essential items to collect
- Order number and account email used for the purchase.
- Delivery date and time for the affected order.
- Photographs of damaged, missing, or spoiled items and packaging.
Additional supporting evidence
- Proof of cancellation or pause action (confirmation email or screenshot of confirmation screen).
- Any communication with carriers or customer support (timestamps, emails, chat transcripts).
Common mistakes
Not confirming the cancellation
A frequent error is clicking "Pause My Account" but not completing the final confirmation screen. Without the confirmation email the request may not be processed.
Always wait for and save the confirmation email as proof.
Relying on app-only cancellation
Many customers assume cancelling via the mobile app will always stop billing; however, app cancellations do not always terminate subscriptions.
If you signed up via Apple or Google, cancel through the platform subscription settings and verify cancellation on the Home Chef website.
Comparative recap
Quick comparison of key points
| Topic | What Home Chef says | What you should do (NZ) |
|---|---|---|
| How to cancel | Use "Pause My Account" on website/app; confirm by email. | Cancel on the website, confirm by email, and keep evidence. |
| Cutoff for next delivery | Friday at 12 PM CST for most products. | Convert cutoff to NZ local time and cancel before that deadline. |
| Refunds | Credit or refund for dissatisfaction within 7 days; refunds for documented skipped/cancelled deliveries. | Email support@homechef.com with evidence within 7 days of delivery. |
| App store subscriptions | Cancel via Apple or Google if you signed up through those platforms. | Use iOS/Apple ID or Google Play subscription settings to stop recurring charges. |
After cancelling
Follow-up actions
Keep the cancellation confirmation email and any related correspondence until billing and refunds are finalised.
If you expect a refund or credit, monitor your account and payment method for the stated processing timeframe (generally within 30 days for eligible cases).
Helpful links and contacts
Address
Company mailing address
Home Chef, Attn: Customer Service
433 W Van Buren Street, Suite 750N, Chicago, IL 60607, United States of America
Notes for New Zealand customers
Home Chef is US‑based; there is no specific New Zealand postal cancellation address listed, so online cancellation and email contact are the primary ways to manage subscriptions from NZ.
If you rely on statutory consumer remedies, reference the New Zealand Consumer Guarantees Act when communicating with the company.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.