Cancel Misfits Market: Easy Method

What is Misfits Market

Overview

Misfits Market is a US-based grocery subscription service that sells discounted produce and pantry items, often those deemed imperfect for conventional retail. The company offers a membership (Misfits+) and recurring grocery subscriptions or a Flex Plan for one-off orders.

Service model

Customers receive scheduled deliveries based on their plan, with an online account for managing orders, plans, and membership settings. Misfits Market operates primarily from the United States and does not list a New Zealand‑specific service under the same brand.

How to cancel Misfits Market

Cancel via website (Misfits+ membership)

• Go to the "Misfits+" section of your Account Home page on the Website.
• Cancel prior to 9:00 p.m. Eastern Time on the day your current billing cycle ends to prevent renewal.
• Alternatively, contact support at least 48 hours before the next billing cycle and request cancellation.

Cancel grocery subscription or Flex Plan

• Open "My Plan" in your account to pause or cancel a grocery subscription (downgrade to a Flex Plan to stop recurring orders).
• Make changes at least 48 hours before your upcoming order's billing date to avoid being charged for that shipment.
• Contact support if you cannot access the online controls or need assistance.

Order-specific cancellations

• Once your shopping window closes you generally cannot cancel, pause, skip, or alter that order.
• Some accounts may have a "Late Cancel" feature; if available it allows cancellation shortly after the window but before fulfillment.
• Check your account for any late-cancel options or contact support immediately if you need an exception.

App Store / Google Play subscriptions

• Misfits Market's Terms of Service do not reference in‑app purchases; no specific App Store/Google Play cancellation process is provided there.
• If you subscribed through the App Store or Google Play, manage or cancel that subscription through your device's subscription settings.
• Contact platform support (Apple/Google) if you cannot cancel within the app or if charges continue after cancellation.

What happens when you cancel

Access and membership end date

When you cancel Misfits+, the membership will not renew at the next billing date if you cancelled before the cut-off (see cancellation rules). You typically retain membership benefits until the end of the already‑paid billing period.

Orders and pending deliveries

Cancelling a membership does not automatically cancel orders already placed or past the shopping window. You remain responsible for any orders that have entered fulfillment.

Account information and payment methods

Your account, order history, and saved payment methods generally remain in place after cancellation unless you delete the account.

Remove stored payment details in your account settings if you no longer want Misfits Market to hold them.

Will I get a refund?

Membership refunds

• If you cancel Misfits+ within the first 7 calendar days of the subscription period (or 14 days for biweekly delivery) and have placed no orders using the membership, Misfits Market may, at its sole discretion, refund your membership rate.
• Refunds of membership fees are discretionary and subject to the Terms of Service.

Order and product refunds

• For quality issues you must contact Misfits Market within 7 days of receipt to request replacement, full or partial refund, or promotional credit.
• Alcoholic beverages, merchandise, and other non‑food items are non‑refundable.
• Misfits Market evaluates refunds on a case‑by‑case basis and may require photos or other evidence.

How to request a refund

• Gather order number, photos of the issue, and date of delivery.
• Contact Misfits Market support promptly and explain the problem; ask for confirmation of any refund or credit.

Misfits Market plans and pricing

Plans summary

Misfits Market offers a Misfits+ membership and grocery subscription options including a Flex Plan. Exact NZ pricing is not published by the US service.

Pricing notes

US pricing exists for Misfits+ (US$69 per year), which converts roughly to NZ$120 - 130 but is not an official NZ rate. A separate New Zealand service called "Misfit Garden" is unrelated and has its own NZ pricing.

Your consumer rights in New Zealand

Cooling-off and unsolicited sales

There is no general 14‑day cooling‑off right for online subscription services in New Zealand unless the sale is an unsolicited direct sale covered by a limited 'cooling‑off' rule.

Regular subscription services are typically not eligible for a statutory cooling‑off unless specified by law or the supplier's policy.

Misleading or unfair practices

• Under NZ consumer law (e.g. Fair Trading Act) businesses must not hide automatic subscription terms or use misleading representations.
• If Misfits Market fails to disclose recurring billing clearly, this may breach NZ consumer protections.

What to do if you have a dispute

• Collect all documentation and contact Misfits Market support first requesting a resolution.
• If unresolved, contact your bank to dispute charges or seek advice from Consumer NZ and consider filing a complaint with the Commerce Commission.

Customer experiences

Positive feedback

• Some customers praised the mission to reduce food waste, variety of produce, delivery packaging, and helpful customer service.
• There are reports of quick refunds for clear issues like broken or spoiled items.

Negative feedback

• Many reviewers report unexpected charges, difficulty cancelling or confusing auto‑billing, and needing to "click cancel twice."
• Complaints also include being forced to enter card details to browse, pre‑populated carts placing orders without clear consent, and occasional poor produce quality.

See customer reviews at Trustpilot NZ reviews.

Documentation checklist

Essential items to collect

• Order number(s) and dates of affected deliveries.
• Account email or username used with Misfits Market.
• Photos showing the quality issue (damage, spoilage, missing items).
• Payment receipts, bank or card statements showing charges.

Support and escalation records

• Copies/screenshots of cancellation confirmations or "My Plan" changes.
• Support ticket numbers, e‑mail correspondence, and response dates.
• Notes of phone calls (date, time, agent name if provided).

Common mistakes

Missing the cancellation window

One common error is waiting until immediately before delivery and assuming you can cancel; Misfits requires plan changes at least 48 hours before the billing date or earlier depending on the shopping window.

Assuming a statutory cooling‑off right

Some customers expect a universal 14‑day refund right for online subscriptions. In New Zealand that cooling‑off rule does not generally apply to regular subscription services, so relying on it may leave you without a refund.

Account and payment misunderstandings

Users sometimes fail to remove saved payment details after cancelling or do not check for pre‑populated carts. This can lead to unexpected charges if the plan or cart was not fully deactivated.

Comparative recap

Quick comparison

This table summarises key points about cancellation, refunds, timing, and NZ consumer impact for quick reference.

Takeaway

Act early to cancel, document issues quickly, and do not rely on an assumed NZ cooling‑off right for US‑based subscription services.

After cancelling

What to monitor

• Check your email for cancellation confirmation and save any support reference numbers.
• Monitor your bank or card statements for any unexpected charges after cancellation.
• Keep photos and documentation in case you need to request a refund or escalate.

If you have unresolved issues

• Contact Misfits Market support with your documentation and request a formal response.
• If unsatisfied, contact your card issuer to dispute charges and seek advice from Consumer NZ.
• Consider filing a complaint with the Commerce Commission if you believe a business practice breaches NZ consumer law.

Address

Corporate address

Misfits Market, Inc.

1000 Coopertown Rd, Delanco, NJ 08075‑5251, USA

Returns and support

There is no confirmed New Zealand postal address for cancellations or returns. For support, use Misfits Market's online contact channels and account support pages.

Contact Misfits Market via the website: Misfits Market contact and refer to the Misfits Market Terms of Service for official policy details.