Cancel Mindful Souls: Step-by-Step Guide

What is Mindful Souls

Overview

Mindful Souls is a subscription service and online store offering crystals, gem jewellery, aromatherapy and mindfulness tools in curated boxes and single items.

Boxes are typically shipped monthly and aim to provide a mix of handpicked items, surprise gifts and themed content.

Products and delivery

Typical contents include 6 - 8 items such as crystals, jewellery and small wellness items, packaged for gifting and discovery.

Shipping to New Zealand is offered (reported as free) and prices are shown in USD and converted at checkout to NZD.

How to cancel Mindful Souls

Methods to cancel

• Email support: [email protected].
• Phone (toll-free): 1-888-307-1295.
• Online: log into your account and use the "Manage My Subscription" tab via the customer portal.

Step-by-step cancellation guide

• Log into your Mindful Souls account and open "Manage My Subscription": Manage My Subscription.
• Choose the subscription you wish to cancel and follow on-screen prompts to cancel immediately.
• Alternatively, send an email to [email protected] or call 1-888-307-1295 and request cancellation.
• Keep a copy of confirmation (email or account message) for your records.

What happens when you cancel

Access and deliveries

Cancellation takes effect immediately, so you will not be billed again after cancellation.

Your box sequence is retained; if you resubscribe later it will continue from where you left off.

Account and data

Your account details typically remain so you can resubscribe without recreating an account.

Save any order numbers, confirmation emails or receipts before you close or delete the account.

Will I get a refund?

Standard return and refund policy

Mindful Souls accepts product returns within 30 days of receipt and typically issues refunds as store credit.

They offer a free-of-charge return label on request made by email or phone; returned items must have original tags and appear unused.

Damaged items and exceptions

• If an item arrives damaged, email photos to [email protected] and a replacement will be sent.
• There is no explicit statement of a 14-day statutory cooling-off right in their policy documents; the 30-day return policy and store credit framework apply.
• Under New Zealand law, statutory remedies may still apply for defective or misrepresented goods (see next section).

Mindful Souls plans and pricing

Pricing summary

Exact NZD pricing is not shown publicly; amounts are converted from USD at checkout.

Shipping to New Zealand is reported as free.

Plan details

Your consumer rights in New Zealand

Key legislation

Two primary laws protect NZ consumers: the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986.

These laws require goods to be of acceptable quality, fit for purpose and as described, and prohibit misleading conduct.

How these rights apply

• Mindful Souls’ 30-day return policy and store credit practice complements but does not override the CGA.
• If goods are defective, not as described or unfit, you may be entitled to remedies under the CGA, which can include repair, replacement or refund.
• Keep records (photos, receipts, communications) when seeking CGA remedies to support your claim.

Customer experiences

Positive feedback

Many customers praise the quality and appearance of crystals and jewellery, and the surprise value of subscription boxes.

Customer service receives positive mentions for prompt, helpful live chat and quick resolution of missing or damaged items.

Critical feedback

Some reviewers report duplicated crystals, missing cards or items that do not match descriptions.

Online comments (including Reddit) allege occasional cancellation difficulties, delays, or concerns about item quality and refunds.

For reviews see Trustpilot: Trustpilot - Mindful Souls and Reddit: Reddit discussion.

Documentation checklist

Before cancelling

• Account email and username.
• Order number(s) and recent billing statements.
• Screenshots or confirmation of cancellation actions taken online.

When requesting a return or refund

• Proof of purchase or receipt and date of receipt.
• Photos of damaged or incorrect items.
• Original tags and packaging where possible.
• Clear description of desired remedy (replacement, store credit, refund).

Common mistakes

Timing and expectations

Assuming cancelling will automatically produce a monetary refund is a common mistake; returns are usually store credit unless a CGA remedy applies.

Also, failing to request returns within the 30-day window can complicate the process, though CGA rights may still be available for defects.

Documentation errors

Not saving order numbers, confirmation emails or photos of damaged goods often delays resolutions.

Sending incomplete information to support (no photos, no proof of purchase) is a common reason requests are rejected or take longer.

Comparative recap

Quick comparison

Takeaway

Cancellation is straightforward and immediate, but refunds are typically store credit unless a statutory remedy applies.

Keep clear documentation and contact support promptly for damaged or missing items to speed resolution.

After cancelling

Resubscribing and account actions

You can resubscribe later and your subscription sequence will continue from where you left off.

To resubscribe, log into your account and reactivate via the "Manage My Subscription" area.

Further help and useful links

• Manage subscription: Manage My Subscription.
• Returns & FAQ: Returns & FAQ.
• Contact / support: Contact Mindful Souls or email [email protected].

Address

Returns & fulfilment address (AU/NZ)

Mindfulsouls c/o Pro Prep and Fulfillment, 602-612 Botany Road, Alexandria NSW 2015, Australia.

Use this address for postage/returns where instructed by support.

Contact details

• Email: [email protected]
• Phone (toll-free): 1-888-307-1295