Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Misfits Market service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Misfits Market: Easy Method
What is Misfits Market
Overview
Misfits Market is a US-based grocery subscription service that sells discounted produce and pantry items, often those deemed imperfect for conventional retail. The company offers a membership (Misfits+) and recurring grocery subscriptions or a Flex Plan for one-off orders.
Service model
Customers receive scheduled deliveries based on their plan, with an online account for managing orders, plans, and membership settings. Misfits Market operates primarily from the United States and does not list a New Zealand‑specific service under the same brand.
How to cancel Misfits Market
Cancel via website (Misfits+ membership)
- Go to the "Misfits+" section of your Account Home page on the Website.
- Cancel prior to 9:00 p.m. Eastern Time on the day your current billing cycle ends to prevent renewal.
- Alternatively, contact support at least 48 hours before the next billing cycle and request cancellation.
Cancel grocery subscription or Flex Plan
- Open "My Plan" in your account to pause or cancel a grocery subscription (downgrade to a Flex Plan to stop recurring orders).
- Make changes at least 48 hours before your upcoming order's billing date to avoid being charged for that shipment.
- Contact support if you cannot access the online controls or need assistance.
Order-specific cancellations
- Once your shopping window closes you generally cannot cancel, pause, skip, or alter that order.
- Some accounts may have a "Late Cancel" feature; if available it allows cancellation shortly after the window but before fulfillment.
- Check your account for any late-cancel options or contact support immediately if you need an exception.
App Store / Google Play subscriptions
- Misfits Market's Terms of Service do not reference in‑app purchases; no specific App Store/Google Play cancellation process is provided there.
- If you subscribed through the App Store or Google Play, manage or cancel that subscription through your device's subscription settings.
- Contact platform support (Apple/Google) if you cannot cancel within the app or if charges continue after cancellation.
What happens when you cancel
Access and membership end date
When you cancel Misfits+, the membership will not renew at the next billing date if you cancelled before the cut-off (see cancellation rules). You typically retain membership benefits until the end of the already‑paid billing period.
Orders and pending deliveries
Cancelling a membership does not automatically cancel orders already placed or past the shopping window. You remain responsible for any orders that have entered fulfillment.
Account information and payment methods
Your account, order history, and saved payment methods generally remain in place after cancellation unless you delete the account.
Remove stored payment details in your account settings if you no longer want Misfits Market to hold them.
Will I get a refund?
Membership refunds
- If you cancel Misfits+ within the first 7 calendar days of the subscription period (or 14 days for biweekly delivery) and have placed no orders using the membership, Misfits Market may, at its sole discretion, refund your membership rate.
- Refunds of membership fees are discretionary and subject to the Terms of Service.
Order and product refunds
- For quality issues you must contact Misfits Market within 7 days of receipt to request replacement, full or partial refund, or promotional credit.
- Alcoholic beverages, merchandise, and other non‑food items are non‑refundable.
- Misfits Market evaluates refunds on a case‑by‑case basis and may require photos or other evidence.
How to request a refund
- Gather order number, photos of the issue, and date of delivery.
- Contact Misfits Market support promptly and explain the problem; ask for confirmation of any refund or credit.
Misfits Market plans and pricing
Plans summary
Misfits Market offers a Misfits+ membership and grocery subscription options including a Flex Plan. Exact NZ pricing is not published by the US service.
Pricing notes
US pricing exists for Misfits+ (US$69 per year), which converts roughly to NZ$120 - 130 but is not an official NZ rate. A separate New Zealand service called "Misfit Garden" is unrelated and has its own NZ pricing.
| Plan | Price (NZ) | Notes |
|---|---|---|
| Misfits+ membership | Varies (US$69/yr approx.) | US price ~US$69/yr (~NZ$120 - 130) - no confirmed NZ pricing. |
| Grocery subscription / Flex Plan | Varies | Price varies by box size and contents; manage in "My Plan". |
| Misfit Garden (NZ, unrelated) | NZ$26 - NZ$42 | Separate NZ service; not part of US Misfits Market offerings. |
Your consumer rights in New Zealand
Cooling-off and unsolicited sales
There is no general 14‑day cooling‑off right for online subscription services in New Zealand unless the sale is an unsolicited direct sale covered by a limited 'cooling‑off' rule.
Regular subscription services are typically not eligible for a statutory cooling‑off unless specified by law or the supplier's policy.
Misleading or unfair practices
- Under NZ consumer law (e.g. Fair Trading Act) businesses must not hide automatic subscription terms or use misleading representations.
- If Misfits Market fails to disclose recurring billing clearly, this may breach NZ consumer protections.
What to do if you have a dispute
- Collect all documentation and contact Misfits Market support first requesting a resolution.
- If unresolved, contact your bank to dispute charges or seek advice from Consumer NZ and consider filing a complaint with the Commerce Commission.
Customer experiences
Positive feedback
- Some customers praised the mission to reduce food waste, variety of produce, delivery packaging, and helpful customer service.
- There are reports of quick refunds for clear issues like broken or spoiled items.
Negative feedback
- Many reviewers report unexpected charges, difficulty cancelling or confusing auto‑billing, and needing to "click cancel twice."
- Complaints also include being forced to enter card details to browse, pre‑populated carts placing orders without clear consent, and occasional poor produce quality.
See customer reviews at Trustpilot NZ reviews.
Documentation checklist
Essential items to collect
- Order number(s) and dates of affected deliveries.
- Account email or username used with Misfits Market.
- Photos showing the quality issue (damage, spoilage, missing items).
- Payment receipts, bank or card statements showing charges.
Support and escalation records
- Copies/screenshots of cancellation confirmations or "My Plan" changes.
- Support ticket numbers, e‑mail correspondence, and response dates.
- Notes of phone calls (date, time, agent name if provided).
Common mistakes
Missing the cancellation window
One common error is waiting until immediately before delivery and assuming you can cancel; Misfits requires plan changes at least 48 hours before the billing date or earlier depending on the shopping window.
Assuming a statutory cooling‑off right
Some customers expect a universal 14‑day refund right for online subscriptions. In New Zealand that cooling‑off rule does not generally apply to regular subscription services, so relying on it may leave you without a refund.
Account and payment misunderstandings
Users sometimes fail to remove saved payment details after cancelling or do not check for pre‑populated carts. This can lead to unexpected charges if the plan or cart was not fully deactivated.
Comparative recap
Quick comparison
This table summarises key points about cancellation, refunds, timing, and NZ consumer impact for quick reference.
| Topic | Misfits Market policy | NZ consumer implication |
|---|---|---|
| Cancellation cutoff | Cancel Misfits+ before 9:00 p.m. ET on billing day or contact support 48 hours prior for subscriptions. | Time conversion required - NZ customers must convert ET deadlines to local time and act earlier to meet the 48‑hour window. |
| Order changes | Orders can’t be altered after shopping window closes unless "Late Cancel" is available. | Plan ahead; last‑minute changes may not be possible for NZ customers due to time zones. |
| Refunds for product issues | Report quality issues within 7 days for possible replacement, refund, or credit; alcohol and non‑food are non‑refundable. | Keep evidence and contact support promptly; these company windows are the primary remedy absent a statutory cooling‑off rule. |
| App store subscriptions | Not referenced in ToS; no explicit in‑app policy in Terms of Service. | If subscribed via Apple/Google, manage cancellation through those platforms and check their refund procedures. |
Takeaway
Act early to cancel, document issues quickly, and do not rely on an assumed NZ cooling‑off right for US‑based subscription services.
After cancelling
What to monitor
- Check your email for cancellation confirmation and save any support reference numbers.
- Monitor your bank or card statements for any unexpected charges after cancellation.
- Keep photos and documentation in case you need to request a refund or escalate.
If you have unresolved issues
- Contact Misfits Market support with your documentation and request a formal response.
- If unsatisfied, contact your card issuer to dispute charges and seek advice from Consumer NZ.
- Consider filing a complaint with the Commerce Commission if you believe a business practice breaches NZ consumer law.
Address
Corporate address
Misfits Market, Inc.
1000 Coopertown Rd, Delanco, NJ 08075‑5251, USA
Returns and support
There is no confirmed New Zealand postal address for cancellations or returns. For support, use Misfits Market's online contact channels and account support pages.
Contact Misfits Market via the website: Misfits Market contact and refer to the Misfits Market Terms of Service for official policy details.
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FAQ
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