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Cancellation service #1 in New Zealand
Savage X Fenty is a lingerie and apparel brand that offers both one-off purchases and a paid rewards (VIP) membership program called Savage X Rewards.
The membership charges a monthly fee and applies a member credit each billing month for use on site. Membership perks include exclusive pricing and the ability to skip a month.
You can cancel your Savage X Rewards (VIP) Membership at any time by calling 1-855-SAVAGE-X. The phone line is available 24/7.
Cancelling membership stops future billings. Any member credit already applied to your account prior to cancellation may be usable per the account rules.
After cancellation you will not be charged on future billing dates. Savage X Fenty may retain account data under its privacy policy for transactional and support purposes.
Savage X Fenty allows returns for a full refund (same payment method) within 14 days of delivery. Exchanges or returns for store credit are accepted within 60 days.
Below is the published membership plan and the most relevant pricing detail available.
| Plan | Price | Period | Features |
|---|---|---|---|
| Savage X Rewards Membership (monthly) | US$59.95 (NZD equivalent varies with exchange rate) | Monthly | Member Credit worth US$59.95 applied each billing month; ability to "Skip the Month"; exclusive pricing and perks |
Under New Zealand’s Consumer Guarantees Act 1993, suppliers cannot contract out of statutory consumer rights for goods that are faulty or not fit for purpose.
Many customers praise Savage X Fenty for inclusive sizing, comfort, quality, and easy website navigation for one-off shopping experiences.
Frequent negative reports include being unknowingly subscribed to the paid membership during checkout and difficulty finding cancellation links.
Some customers report customer service attempts to offer skipping or pausing instead of full cancellation, member credit expiry concerns, and occasional partial refunds.
Many users expect an obvious "Cancel Membership" link and find it hidden or hard to use. Relying solely on the site can delay cancellation.
If you signed up through the App Store or Google Play, attempting to cancel on the Savage X Fenty website will not stop future platform billing. Always cancel through the platform where the subscription was purchased.
| Method | Refund timeline | Member credit policy | Ease of cancellation (typical) |
|---|---|---|---|
| Phone (1-855-SAVAGE-X) | N/A for membership fee; product returns: full refund within 14 days | Credits expire 12 months; non-refundable | Generally easiest and most reliable |
| Website account | Product returns: full refund within 14 days; exchanges/credit up to 60 days | Same policy; applied credits follow account rules | Can be difficult; cancellation links sometimes hard to find |
| App Store / Google Play | Platform-specific; product returns via Savage X Fenty policy | Credits follow Savage X account rules; subscription cancellations must be on the platform | Must cancel in platform subscription settings |
Savage X Fenty
1590 Rosecrans Avenue, Suite D-337, Manhattan Beach, California 90266, United States
There is no dedicated New Zealand cancellation postal address listed; use the phone number, website account, or your app platform to cancel and to raise any disputes.
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Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.