Cancel Scentbox: Easy Method

What is Scentbox

Overview

Scentbox is a fragrance subscription service that sends perfume or cologne samples (and occasionally full-size bottles) on a recurring schedule. It offers tiered plans giving access to hundreds of scents and sample atomisers for trying new perfumes.

Service model

Subscribers pay monthly or annually for access to a selection of fragrances and receive a sample-sized vial each period. Scentbox is a US-based company operating internationally, including offers marketed to New Zealand customers.

How to cancel Scentbox

Primary cancellation methods

• Email: send cancellation requests to [email protected].
• Phone: call 1-844-782-9629 (US number) to request cancellation by phone.
• Website contact form: use the contact form on Scentbox’s site to submit a cancellation request.

Important steps and tips

• Cancel before your monthly billing date for Standard and Premium plans; requests after that date take effect the following month.
• Annual subscriptions can only be cancelled within the first month; gift subscriptions cannot be cancelled or refunded.
• App cancellation may be limited; if cancellation options are not available in the mobile app, try the desktop website, email, or phone.

What happens when you cancel

Access and fulfillment

If you cancel before your billing date, you will not be charged for the next month and your access to monthly shipment selection stops at the end of the current paid period.

If cancellation is requested after your billing date, the subscription usually continues through the current billing cycle and stops the following month.

Account data and communication

Scentbox typically retains account information to manage subscriptions, orders and any returns or exchanges tied to your account.

Always ask for written confirmation of cancellation and keep copies of emails or screenshots of any acknowledgement you receive.

Will I get a refund?

General refund policy

Scentbox does not offer refunds on already-charged monthly subscription boxes; there are no prorated or late refunds for billed boxes.

To avoid being charged, you must cancel before your monthly billing date.

Exceptions and other return/exchange options

• Exchanges of scent samples: allowed at a rate of 1 exchange per month, up to 5 exchanges per 12-month period, for samples with at least 90% remaining.
• Full-size bottles: may be returned within 30 days of delivery for store credit (not a cash refund); customers pay return shipping.
• Refunds may still be available under New Zealand consumer law if goods are faulty, misdescribed or not delivered.

Scentbox plans and pricing

Summary of known plans

Below are the plans and prices reported for New Zealand-targeted offers and the primary USD tiers often cited.

Price table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the New Zealand Consumer Guarantees Act, consumers have rights if goods are faulty, misdescribed or not delivered.

If a product is faulty or not as described, you are generally entitled to remedies such as repair, replacement or refund, regardless of a seller’s voluntary return policy.

Change-of-mind and refunds

Scentbox’s stated change-of-mind policy offers no cash refunds for monthly boxes; exchanges and store credit are its usual remedies.

NZ consumers cannot rely on CGA for change-of-mind refunds; CGA protections apply when goods are faulty or not as described.

Customer experiences

Positive reports

Many users praise Scentbox for helpful customer service, quick replacements of lost or defective items, a wide fragrance selection, and good value for sampling new scents.

Positive comments often note quality packaging, useful atomisers, and an enjoyable way to try multiple fragrances affordably.

Negative reports

Complaints include difficulty cancelling (ignored emails or continued billing after cancellation attempts) and occasional unexpected charges or billing issues.

Other recurring negatives are long shipping times to some regions, fulfillment delays, and limitations or confusion when cancelling via mobile apps.

Documentation checklist

What to gather before contacting Scentbox

• Order number(s) and account email address used to subscribe.
• Your regular billing date (date subscription renews each month).
• Screenshots or copies of any cancellation requests, confirmation messages, and billing statements showing charges.

Useful supporting evidence

• Tracking numbers and delivery confirmations for shipments you believe are missing or faulty.
• Photos of defective or incorrect items, showing condition and quantity remaining (for exchanges).
• Notes of dates and times you called, and the name of any representative you spoke with.

Common mistakes

Missing the billing date

A frequent error is requesting cancellation after your monthly billing date; cancellations made after that date usually take effect the following month.

Always check and cancel before your billing date to avoid being charged for the next cycle.

Relying on app-only cancellation or not keeping proof

Some users assume the mobile app provides full self-service cancellation; app functionality may be limited, so use email or phone if needed.

Not saving confirmation emails or screenshots leads to disputes that are harder to resolve; always keep proof of cancellation attempts.

Comparative recap

Quick comparison

The table below summarises key points to watch when comparing Scentbox to typical subscription expectations for New Zealand consumers.

Comparison table

After cancelling

Immediate next steps

• Request written confirmation of your cancellation and keep the email or screenshot.
• Monitor your bank or card statements for any subsequent charges and save evidence if you are billed after cancelling.

Where to get help and further information

• Scentbox contact sources: HonestBrandReviews summary HonestBrandReviews.
• Cancellation guide references: 19pine.ai and consumer dispute reports such as Chargeback.
• New Zealand consumer rights: see official guidance at consumerprotection.govt.nz.
• Customer reviews and experiences: Trustpilot NZ.

Address

Corporate mailing address

Scentbox

9350 Wilshire Blvd Ste 203

City and country

Beverly Hills, California 90212

United States