Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sephora Play service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Sephora Play: Easy Method
What is Sephora Play
Overview
Sephora Play (often styled PLAY! by Sephora) is a beauty subscription that delivers a monthly box of sample and travel-size products.
It is sold as a recurring subscription that renews automatically each billing cycle until cancelled.
What the box includes
Boxes typically contain a curated selection of skincare, makeup and hair samples tailored to the subscriber.
Contents and availability can vary by region and season.
How to cancel Sephora Play
Cancel via the Sephora website (recommended)
- Sign in to your Sephora account on the Sephora website.
- Go to Account > Subscriptions (or Subscriptions page) and select the PLAY! subscription.
- Choose "Unsubscribe" or "Cancel" and follow the on-screen prompts to confirm.
Cancel via phone or third-party stores
- You can also cancel by calling Sephora customer service at 1-844-PLAY-HLP.
- If you subscribed through the App Store (iOS), cancel in your Apple ID subscription settings; managing via email or Sephora support will not stop Apple billing. Apple/iOS note
- If you subscribed through Google Play (Android), open Google Play > Payments & Subscriptions > Subscriptions and cancel there; uninstalling the app does not cancel billing. Google Play guide
What happens when you cancel
Billing and your final box
If you cancel after the first of the month you will still be charged for that month and will receive that month's box as your final box.
To avoid being charged for the upcoming month, cancel before the first day of the next billing month.
Account and data
Your account remains accessible after cancellation for order history and account settings unless you request account deletion.
Sephora retains transaction and subscription records as needed for customer service and legal purposes.
Will I get a refund?
Sephora policy and change-of-mind
Sephora NZ allows change-of-mind returns for unused items in original packaging within 30 days of receipt in many cases.
Refunds or store credit may be issued depending on the item and condition; sampled items are often excluded. Sephora NZ returns
Legal exceptions and gift cards
- New Zealand consumer law (Consumer Guarantees Act 1993 and Fair Trading Act 1986) provides rights for defective or misdescribed goods that cannot be limited by a store policy.
- E-Gift Cards at Sephora NZ are non-refundable and cannot be returned or cancelled under Sephora's terms, though legal exceptions may apply if not delivered or faulty. Gift card terms
- No cancellation fee applies to PLAY! by Sephora subscriptions when cancelled via the approved channels.
Sephora Play plans and pricing
Plans available
The core offering is the monthly PLAY! by Sephora subscription. Details can vary by market and over time.
Pricing notes
Pricing information for New Zealand is not provided here; use the Sephora NZ website or account billing page for current rates.
| Plan name | Billing frequency | Price | Cancellation method |
|---|---|---|---|
| PLAY! by Sephora (monthly) | Monthly | Varies | Subscriptions page on website / Phone / App store provider |
Your consumer rights in New Zealand
Legal protections
Under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 you have rights if goods are defective, unsafe or not as described.
These rights exist regardless of any store policy and may require remedies such as repair, replacement or refund.
How Sephora policy interacts with law
- Sephora NZ’s Change of Mind policy is additional to, not a replacement for, your statutory rights.
- If Sephora’s response does not meet your legal rights, you can raise the issue with consumer protection bodies in New Zealand.
Customer experiences
Positive feedback
Some New Zealand customers report excellent in-store service, helpful staff and positive product experiences.
Popular products such as OUAI hair oil receive praise for quality and scent.
Negative feedback
Complaints include strict return handling, inability to exchange wrong shades, and delays or missing refunds.
Other issues reported are orders stuck in warehouses, non-functional tracking numbers, and limited contact channels for resolution.
Documentation checklist
What to have ready
- Sephora account email and password used for the subscription.
- Order number or subscription confirmation, and payment method details.
- Proof of purchase if requesting a refund or return (receipt, order email).
Where to send requests
- Use the Subscriptions page in your Sephora account to cancel online.
- Call Sephora customer service at 1-844-PLAY-HLP for phone cancellations.
- If purchased via Apple/Google, cancel through the Apple ID or Google Play subscriptions management screens.
Common mistakes
Cancelling the wrong way
Many customers assume deleting the app or emailing support cancels billing; uninstalling the app does not stop recurring charges.
If you subscribed through Apple or Google Play, you must cancel through those services rather than relying on Sephora support alone.
Expecting immediate refunds or exchanges
Cancelling after the billing date still results in that month's charge and the final box being sent; timely cancellation is required to avoid the next month's fee.
Assuming a change-of-mind refund will always be issued can lead to disappointment - check item condition and the 30-day policy before returning.
Comparative recap
Quick comparison table
| Channel | How to cancel | Refund expectation | Notes on timing |
|---|---|---|---|
| Website (Sephora account) | Subscriptions page > Unsubscribe | Refunds for eligible returns; no fee for subscription cancellation | Cancel before the 1st to avoid next month's charge |
| Apple App Store (iOS) | Manage subscriptions via your Apple ID settings | Billing handled by Apple; refunds via Apple processes (Varies) | Cancel in Apple subscriptions to stop Apple billing |
| Google Play (Android) | Google Play > Payments & Subscriptions > Subscriptions | Billing handled by Google; refunds via Google processes (Varies) | Uninstalling app does not cancel subscription |
| Phone | Call 1-844-PLAY-HLP | No cancellation fee; refunds per Sephora policy and consumer law | Allow customer service time to process cancellation |
Notes and caveats
Where platforms handle billing (Apple/Google), you must use their subscription management to stop charges.
For refunds, follow Sephora NZ return instructions and refer to consumer law for unresolved disputes.
After cancelling
Follow-up steps
- Confirm cancellation by checking your Subscriptions page or receiving a confirmation email.
- Keep proof of cancellation and any confirmation numbers for at least one billing cycle.
Useful links
Address
Corporate location
152 Queen Street, Auckland CBD, Auckland 1010, New Zealand.
This is the corporate address available for correspondence in New Zealand.
How to use the address
There is no separate published postal address specifically for cancelling PLAY! subscriptions; you may send written notices to the corporate address above if needed.
For fastest processing, use your account Subscriptions page or the phone number instead of postal mail.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.